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All Journal Jurnal Aplikasi Bisnis dan Manajemen (JABM) E-Journal Edulib JPUA: Jurnal Perpustakaan Universitas Airlangga: Media Informasi dan Komunikasi Kepustakawanan
Masriyatun, Masriyatun
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Decision Sciences, Operations Research & Management Library & Information Science

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Factors Affecting the User Satisfaction of Online Catalog Information Systems (UNSLA) Masriyatun, Masriyatun; Fatmawati, Rustania
Edulib Vol 14, No 1 (2024)
Publisher : Universitas Pendidikan Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.17509/edulib.v14i1.71178

Abstract

UPT Online Catalog Application Library is one of Library Application used by the user at University of Sebelas Maret Surakarta. Statistical results from the assessment and review of the user in 2022, show that the satisfaction level is still low and there are various complaints from the users against the UPT Online Catalog Application of the Library of the University of Sebelas Maret Surakarta. Thus, researchers are interested in discussing this using quantitative research methods. Quantitative research with this type of associative research is used to look at relationships or influences between two or more variables. Researchers used Slovin's formula to determine the sample. The population in the research are 671. Then, the results of 87 respondents were obtained as a sample. The result of this research shows that all variables including content, accuracy, timeliness, form, ease of use have a relationship with user satisfaction of the UPT Library online catalog information system of University of Sebelas Maret Surakarta. The influence of free variables using the UPT library online catalog information system on user satisfaction is 38.8% while the rest (100% - 38.8%) is 61.2 percent influenced by other variables. Suggestions to libraries to improve the UPT Online Catalog Information System of the Library of the University of Sebelas Maret Surakarta include content, accuracy, timeliness, form, and ease of use in order to provide satisfaction and positive assessment of the users.
Development of a Disablitiy-Friendly an Inclusive in Sebelas Maret University Library Masriyatun, Masriyatun; Perwitosari, Henny; Demartoto, Argyo
Edulib Vol 11, No 2 (2021)
Publisher : Universitas Pendidikan Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.17509/edulib.v11i2.38431

Abstract

Higher education libraries generally provide library material collection needs for non-disabled users, while disabled users also need the same. The purpose of this study was to determine the policy governance of the development of the UPT library at Sebelas Maret University, Surakarta, which was friendly and inclusive, and student responses to the policy governance of the development of the UPT library at Sebelas Maret University, Surakarta, which was pleasant and inclusive. The research method uses qualitative and quantitative descriptive involving 33 respondents. Researchers used questionnaires and interviews to obtain data. The results of this study indicate that the management of library UPT development policies includes information resource management policies, collection development for disabled users, and facilities and infrastructure policies for disabled users. The results of student responses to information resource management policies are high, 63.6%, responses to collection development policies are medium, 36.4%, and answers to facilities and infrastructure development policies are very low, 54.5%. Overall, the student response to the policy of developing the UPT library at Sebelas Maret University, Surakarta, which is disability-friendly and inclusive, is shallow, at 39.4%. The conclusion from these results is that the development of the Disabled and Inclusive UNS Library UPT is essential for improvement, especially policies in the field of facilities and infrastructure.
Student Interest in Standardized Information Services in Higher Education Library Masriyatun, Masriyatun
JPUA: Jurnal Perpustakaan Universitas Airlangga: Media Informasi dan Komunikasi Kepustakawanan Vol. 14 No. 2 (2024): JULI - DESEMBER 2024
Publisher : Universitas Airlangga

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.20473/jpua.v14i2.2024.87-97

Abstract

Background:  Information is a need that must be met for everyone, but information related to standardization is still limited to those who know it. Standardization information is basically information relating to various fields of standardization, such as trade, industry, education and science and technology development. While standardization information services are still rarely performed by the library environment. Methods:  This type of research with quantitative descriptive. Sampling technique using random sampling technique, by taking 10% of the total population. Where data collection with a questionnaire. The research subject is student interest in the field of standardization. Purpose: Because standardization information services are not widely known by students, the writer tries to find out the extent of students' interest in standardization information services at the Sebelas Maret University Library, Surakarta. Place of research at UPT Library of Sebelas Maret University Surakarta. Findings: The results obtained show that students' interest in standardization information services can be categorized as moderate as evidenced by the number 44 or 37.9% of students stating that on average they are less interested in standardization information services at the UPT Library of Sebelas Maret University. This is because there has been no socialization regarding the existence of information services in the field of standardization directly at the Sebelas Maret University Library UPT. Conclusion: It is necessary to hold socialization so that information reaches students. Keywords: Student interest, Information Services, and Standardization   ------------------------------------------------------------------------------------------------------------- ABSTRAK Minat Mahasiswa terhadap Layanan Informasi Standardisasi di Perpustakaan Perguruan Tinggi Latar Belakang: Informasi merupakan kebutuhan yang harus dipenuhi bagi semua orang, namun informasi yang berkaitan dengan standardisasi masih terbatas orang yang mengenalnya. Informasi standardisasi pada dasarnya informasi yang berkaitan dengan berbagai bidang standardisasi, bisa seperti perdagangan, perindustrian, pendidikan dan pengembangan IPTEK. Sementara layanan informasi standardisasi masih jarang dilakukan oleh lingkungan perpustakaan. Metode: Jenis penelitian adalah deskriptif kuantitatif. Teknik pengambilan sampel menggunakan teknik random sampling, dengan pengambilan sampel 10% dari jumlah populasi. Dimana pengambilan data menggunakan kuesioner. Subyek penelitian adalah minat mahasiswa terhadap bidang standardisasi. Tujuan: Karena layanan informasi standardisasi belum banyak dikenal oleh mahasiswa sehingga penulis mencoba ingin mengetahui sejauh mana “Minat Mahasiswa terhadap Layanan Informasi Standardisasi melalui Portal SNI Corner di UPT Perpustakaan Universitas Sebelas Maret Surakarta.” Tempat penelitian di UPT Perpustakaan Universitas Sebelas Maret Surakarta. Temuan: Hasil yang didapatkan bahwa minat mahasiswa terhadap layanan informasi standardisasi dapat dikategorikan sedang yang dibuktikan dengan angka 44 atau 37,9 % mahasiswa menyatakan rata-rata kurang berminat akan layanan informasi bidang standardisasi di UPT Perpustakaan Universitas Sebelas Maret. Hal ini dikarenakan belum adanya sosialisasi mengenai layanan informasi bidang standardisasi secara langsung di UPT Perpustakaan Universitas Sebelas Maret. Kesimpulan: Perlunya diadakan sosialisasi agar informasi mengenai bidang standardisasi di UPT Perpustakaan Universitas Sebelas Maret dapat tersampaikan ke mahasiswa. Kata Kunci: Minat mahasiswa, Layanan Informasi, dan Standardisasi
Kualitas Pelayanan Puskesmas Lubuk Besar Dengan Pendekatan Importance Performance Analysis (IPA) dan Customer Satisfaction Index (CSI) Wahyudin, Nanang; Masriyatun, Masriyatun; Yusnita, Maya
Jurnal Aplikasi Bisnis dan Manajemen Vol. 8 No. 3 (2022): JABM Vol. 8 No. 3, September 2022
Publisher : School of Business, Bogor Agricultural University (SB-IPB)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.17358/jabm.8.3.891

Abstract

This study aims to analyze the level of expectation and level of performance to determine the level of conformity and indicators that are the main priority for improvement and patient satisfaction to improve service quality and satisfy patients at the Lubuk Besar Public Health Center. This study uses a quantitative descriptive approach. Sampling was determined by the purposive sampling technique with a total of 100 respondents. Data collection techniques using questionnaires and interviews. The analysis used is Importance Performance Analysis (IPA) and Customer Satisfaction Index (CSI). The results showed that the analysis of the IPA method at the level of conformity of the 5 dimensions of service quality at the Lubuk Besar Public Health Center had a value of 73.74% in the appropriate category only on the responsiveness dimension which was still in the quite especially on the speed and accuracy attributes of doctors treating patients, speed and friendliness of administrative staff, ability to respond and resolve patient complaints. The results of the calculation of the CSI method at the Lubuk Besar Health Center by 70% means that the patient is quite satisfied, but the puskesmas still need to make improvements to the attributes that have low values to improve service quality and satisfy patients. Keywords: service quality, puskesmas, performance, IPA, CSI
Co-Authors Argyo Demartoto, Argyo Fatmawati, Rustania Maya Yusnita Nanang Wahyudin Perwitosari, Henny