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All Journal Sibatik Journal : Jurnal Ilmiah Bidang Sosial, Ekonomi, Budaya, Teknologi, Dan Pendidikan Jurnal Ilmu Agama Indonesia (JIGAMNA)
Mutiara, Nabila
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Religion Arts Humanities Computer Science & IT Economics, Econometrics & Finance Education Languange, Linguistic, Communication & Media Social Sciences Other

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PENGARUH FAKTOR-FAKTOR OPERASIONAL TERHADAP KINERJA FINANSIAL DIMEDIASI OLEH KEPUASAN PELANGGAN Mutiara, Nabila; Santosa, Wahyuningsih; Darasih, Ratna; Fortuna, Desca
SIBATIK JOURNAL: Jurnal Ilmiah Bidang Sosial, Ekonomi, Budaya, Teknologi, Dan Pendidikan Vol. 5 No. 3 (2026)
Publisher : Penerbit Lafadz Jaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54443/sibatik.v5i3.4205

Abstract

Intense business competition and dynamic environments challenge construction firms to sustain financial performance through effective operational management. This study examines the influence of supplier performance, innovation and learning, and operational performance on financial performance mediated by customer satisfaction in West Jakarta construction companies. Quantitative research with causal design was conducted using purposive sampling of 175 employees and managers, surveyed via a 5-point Likert scale questionnaire. Data analysis employed SPSS for descriptives and AMOS for Structural Equation Modeling to test direct and mediation effects. Results reveal supplier performance significantly affects innovation-learning, operational performance, and customer satisfaction but not directly financial performance. Innovation-learning positively influences all variables including financial performance, while operational performance impacts only customer satisfaction. Customer satisfaction fully mediates the relationship between all three operational factors and financial performance, with all variables showing positive perceptions (means >3.79). In conclusion, customer satisfaction serves as the critical mechanism linking operational excellence to financial success, emphasizing customer-centric strategies over internal efficiency alone.
Urgensinya Implementasi Hubungan Agama dan Negara saat Ini (Studi Kasus Aek Kanopan, Kec. Kualuh Hulu, Kab. Labuhan Batu Utara) Azis, Naufal; Salsabila, Hani; Fitri, Kayla Aida; Pasaribu, Fauziyah Br; Sipahutar, Rifaldi Ritamil; Lubis, Salwa Humaira; Mutiara, Nabila
Jurnal Ilmu Agama Indonesia Vol. 2 No. 1 (2026): JIGAMNA - Januari
Publisher : CV. SINAR HOWUHOWU

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.70134/jigamna.v2i1.1307

Abstract

The relationship between religion and the state plays a vital role in shaping a harmonious and just society. In Indonesia, religion serves as a source of moral values, while the state is responsible for regulating communal life to achieve social order and welfare. Although the conceptual relationship between religion and the state is well-established, its practical implementation within society still faces various challenges. This study aims to determine how the relationship between religion and the state is understood and applied in the daily lives of the people in Kualuh Hulu, Aek Kanopan. This research employs a qualitative method with a descriptive approach through structured interviews with 40 respondents. The research instrument consists of closed-ended questions with the answer options "yes," "no," and "maybe/sometimes." The results indicate that the public generally understands the importance of the relationship between religion and the state; however, its implementation in social life is not yet fully consistent and remains situational.
Co-Authors Azis, Naufal Darasih, Ratna Fitri, Kayla Aida Fortuna, Desca Lubis, Salwa Humaira Pasaribu, Fauziyah Br Salsabila, Hani Santosa, Wahyuningsih Sipahutar, Rifaldi Ritamil