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All Journal MANAJEMEN DEWANTARA Sibatik Journal : Jurnal Ilmiah Bidang Sosial, Ekonomi, Budaya, Teknologi, Dan Pendidikan
Fortuna, Desca
Unknown Affiliation
Arts Computer Science & IT Economics, Econometrics & Finance Education Social Sciences

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PENGARUH MANAJEMEN PASOKAN STRATEGIS TERHADAP KINERJA PERUSAHAAN DENGAN PERAN MEDIASI MOBILISASI SUMBER DAYA BASIS PASOKAN DAN MOBILISASI SUMBER DAYA PASOKAN PASAR Fortuna, Desca; Santosa, Wahyuningsih; Lunarindiah, Gatri; Aditiya, Muhammad
MANAJEMEN DEWANTARA IN PRESS (2026)
Publisher : Universitas Sarjanawiyata Tamansiswa

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30738/md.v10i1.21698

Abstract

This study aims to analyze the influence of strategic supply management on operational performance, with the mediating rolesof supply base resource mobilization and supply market resource mobilization. The research employs a quantitative approach using a survey method. Data were collected through structured questionnaires distributed to employees and managers of manufacturing companies in Indonesia. Data analysis was performed using Partial Least Squares–Structural Equation Modeling (PLS-SEM). The results indicate that strategic supply management has a positive and direct effect on supply base resource mobilization, supply market resource mobilization, and operational performance. Furthermore, it was found that supply base resource mobilization and supply market resource mobilization mediate the relationship between strategic supply management and operational performance. This study emphasizes the importance of managing supply strategically and the company's ability tomobilize external resources to enhance sustainable operational performance.
PENGARUH FAKTOR-FAKTOR OPERASIONAL TERHADAP KINERJA FINANSIAL DIMEDIASI OLEH KEPUASAN PELANGGAN Mutiara, Nabila; Santosa, Wahyuningsih; Darasih, Ratna; Fortuna, Desca
SIBATIK JOURNAL: Jurnal Ilmiah Bidang Sosial, Ekonomi, Budaya, Teknologi, Dan Pendidikan Vol. 5 No. 3 (2026)
Publisher : Penerbit Lafadz Jaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54443/sibatik.v5i3.4205

Abstract

Intense business competition and dynamic environments challenge construction firms to sustain financial performance through effective operational management. This study examines the influence of supplier performance, innovation and learning, and operational performance on financial performance mediated by customer satisfaction in West Jakarta construction companies. Quantitative research with causal design was conducted using purposive sampling of 175 employees and managers, surveyed via a 5-point Likert scale questionnaire. Data analysis employed SPSS for descriptives and AMOS for Structural Equation Modeling to test direct and mediation effects. Results reveal supplier performance significantly affects innovation-learning, operational performance, and customer satisfaction but not directly financial performance. Innovation-learning positively influences all variables including financial performance, while operational performance impacts only customer satisfaction. Customer satisfaction fully mediates the relationship between all three operational factors and financial performance, with all variables showing positive perceptions (means >3.79). In conclusion, customer satisfaction serves as the critical mechanism linking operational excellence to financial success, emphasizing customer-centric strategies over internal efficiency alone.
Co-Authors Aditiya, Muhammad Darasih, Ratna Lunarindiah, Gatri Mutiara, Nabila Santosa, Wahyuningsih