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All Journal SEIKO : Journal of Management & Business Norma
Riono, Riono
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Law, Crime, Criminology & Criminal Justice Social Sciences

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Liability Principles of PT. Perusahaan Listrik Negara (Persero) To the Loss of Consumers Electric Services Riono, Riono
NORMA Vol 17, No 3 (2020): October
Publisher : Universitas Wijaya Kusuma Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30742/nlj.v17i3.1073

Abstract

Electricity is essential for our daily needs and community and businesses because it can run their products. Recently the community and we depend on electricity, so the usage of electricity is getting an increase. All our hardware and software tools use electricity because electricity changes our style in daily life. So, the management of electricity which the State gives to PT. Perusahaan Listrik Negara (PLN) is a "State-Owned Enterprise" as we were known (BUMN). The electricity distributed to the consumers are still frequently blackout, therefore people and community fell loss with the outage, and make lawsuits to PT. PLN (Persero). This study uses a normative juridical approach, which analyzes data Referring to norms in the applicable law and regulations. The benefit of this research to contribute to the development of legal science, specifically the rule regarding consumer protection for electricity users. This research suggested that PT. PLN (Persero) commits to make a quick response when there is a blackout and give good service to the users. The consumers have to get a copy of the Power Purchase Agreement at the beginning of the installation. It is essential for the consumers as evidence to do a lawsuit when PT. PLN did not keep the promise of the Agreement.Keywords: Electricity, Blackout, Lawsuits.
The Influence of the Marketing Mix on Purchase Decisions Mediated by Buyer Satisfaction (Case Study of PT Wijaya Karya Beton, Tbk – Palembang Sales Area) Riono, Riono; Helmi, Sulaiman
SEIKO : Journal of Management & Business Vol 6, No 2.1 (2023)
Publisher : Program Pascasarjana STIE Amkop Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37531/sejaman.v6i2.5384

Abstract

The importance of this research lies in the in-depth understanding of how marketing mix factors affect consumer purchasing decisions through the intermediary of buyer satisfaction. The purpose of this study was to analyze the relationship between product, price, place, promotion, buyer satisfaction, and purchase decisions, as well as examine the mediating role of buyer satisfaction in the relationship between marketing mix and purchasing decisions. This research method involves collecting data through a survey of respondents who are consumers of PT Wijaya Karya Beton, Tbk in the sales area of Palembang. The findings indicate that the marketing mix has a significant influence on purchasing decisions, with buyer satisfaction mediating the relationship between these variables. In conclusion, this study confirms the importance of the marketing mix in shaping purchasing decisions, as well as explains the mediating role played by buyer satisfaction in this relationship. These findings provide strategic implications for companies in designing more effective marketing strategies, taking into account the critical role of buyer satisfaction as an intermediary between marketing mix and purchasing decisions
Co-Authors Sulaiman Helmi