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All Journal J@TI (TEKNIK INDUSTRI) Metris: Jurnal Sains dan Teknologi
Sanjaya, Lucy
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Decision Sciences, Operations Research & Management Education Engineering Industrial & Manufacturing Engineering

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ANALISIS BEBAN KERJA PADA CLEANING SERVICE DI PT. XYZ DENGAN METODE FULL TIME EQUIVALENT Chan, Arnold Samuel; Pratiwi, Jessica; Sanjaya, Lucy; Rahardjo, Benedictus
J@ti Undip : Jurnal Teknik Industri Volume 13, No. 1, Januari 2018
Publisher : Departemen Teknik Industri, Fakultas Teknik, Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (475.519 KB) | DOI: 10.14710/jati.13.1.1-6

Abstract

Abstrak PT. XYZ adalah perusahaan asing asal Jerman yang memproduksi circuit breaker (sebagai pelindung peralatan listrik). Penelitian ini bertujuan untuk mengetahui jumlah tenaga bagian kebersihan (cleaning service) yang optimal sebab melalui pengamatan dari beberapa manajer, petugas cleaning service seringkali menganggur. Jumlah tenaga cleaning service saat ini adalah 9 orang. Metode yang digunakan dalam penelitian ini adalah Full Time Equivalent (FTE). Metode FTE dilakukan dengan menghitung total waktu beban kerja pada seluruh lokasi di PT. XYZ dan jumlah jam kerja efektif. Total waktu beban kerja petugas cleaning service adalah 464.746,5 menit dan total jam kerja efektif selama setahun setelah diberikan allowance adalah 93.585 menit. Total nilai FTE tenaga cleaning service adalah 4,97 yang berarti jumlah tenaga yang dibutuhkan adalah 5 orang.    AbstractPT. XYZ is a foreign company based in German that manufactures circuit breaker (to protect an electrical devices). This research aims to find an optimum number of needed cleaning service’s employees as the information from the manager at PT. XYZ said that the current cleaning service’s employees are frequently idle. The current cleaning service’s total employees are 9. The method used in this research was Full Time Equivalent (FTE). FTE was applied by counting the total time workload at the entire location of PT. XYZ and the total effective working hours. Total time workload of the cleaning service’s employees are 464,746.5 minutes and the total effective working hours a year after adjusted with the allowance is 93,585 minutes. Total FTE value for cleaning service’s employee is 4.97 which means only 5 employees needed.   Keywords: Workload; Employee; Full Time Equivalent
Analisis Kepuasan Konsumen terhadap Pelayanan Restoran Cepat Saji (Restoran X) dengan Metode Service Quality (Servqual) Horax, Michelle; Sanjaya, Lucy
Metris: Jurnal Sains dan Teknologi Vol. 18 No. 02 (2017): Desember
Publisher : Prodi Teknik Industri, Fakultas Teknik - Universitas Katolik Indonesia Atma Jaya

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Abstract

RestaurantX is a fast food restaurant that emphasizes quality to obtain customer satisfaction. The process of fulfillment of consumer satisfaction, not only requires a quality product or service, but also requires a supportive service system. This study aims to analyze customer satisfaction ofRestaurantX service. The method used is Service Quality. This method measures the quality of service and be used to analyze the cause of a service problem. Dimensions used in this research are reliability, responsiveness, assurance, empathy, and tangible. Data collection techniques were conducted by distributing questionnaires to respondents. The result of the research using regression technique shows that the variables affecting customer satisfaction on RestaurantX service are clean environment both at the inside and the outside, lighting condition inside restaurant, list menu neatly and visibly clear by consumers, food portions served, and employees provide prompt and timely service. The result of the research by using Service Quality method states that RestaurantX service of employee responsive to consumer requirement and employees ability to respond consumer demand quickly need to improve due to big gap between expectation and consumer perception
Co-Authors Benedictus Rahardjo Chan, Arnold Samuel Horax, Michelle Pratiwi, Jessica