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All Journal Jusikom: Jurnal Sistem Informasi Ilmu Komputer Jurnal IPTEK Bagi Masyarakat Jurnal Teknologi Ilmu Komputer
Nasution, Donni
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Agriculture, Biological Sciences & Forestry Humanities Computer Science & IT Decision Sciences, Operations Research & Management Education Mechanical Engineering Physics Public Health Social Sciences

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Analysis of Student Satisfaction with Services Using the Service Quality (ServQual) Method Dzikri, M.; Napitupulu, Lilis Suryani; Nasution, Donni
Jurnal Sistem Informasi dan Ilmu Komputer Vol. 8 No. 1 (2024): JUSIKOM: JURNAL SISTEM INFROMASI ILMU KOMPUTER
Publisher : Fakultas Teknologi dan Ilmu Komputer Universitas Prima Indonesia

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Abstract

This study aims to analyze the level of student satisfaction with services at SMK Swasta Perguruan Mabar, a private vocational school in North Sumatra that offers education in Accounting. The quality of school services, which includes learning services, management, facilities, and other aspects, is the main focus in an effort to increase student satisfaction and improve the quality of education. The Service Quality (ServQual) method is used in this study to evaluate service quality based on five dimensions: Tangibles, Reliability, Responsiveness, Assurance, and Empathy. The results of the analysis show that the level of student satisfaction is 3.482, which is categorized as good. This finding indicates that the ServQual method is effective in measuring student satisfaction by using expected value as the main benchmark, thus providing more accurate and objective results in assessing student satisfaction with the services provided. This research is expected to provide insight for school management to further improve the quality of services provided to students. Keywords: Students, Satisfaction, School, Service Quality
Sistem Pendukung Keputusan Untuk Pemilihan Guru Terfavorit Dengan Menggunakan Metode WP di UPTD SD Negeri 014697 Banjar Kamil Siregar, Iqbal; Kurniawan, Edi; Amin, Muhammad; Hidayatullah, Hidayatullah; Nasution, Donni
Jurnal Teknologi Ilmu Komputer Vol. 2 No. 1: Desember 2023
Publisher : PT. Bangun Harapan Bangsa

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56854/jtik.v2i1.148

Abstract

Guru adalah tenaga pengajar pada bidang pendidikan dan memiliki peran penting untuk meningkatkan ilmu pengetahuan bagi para peserta didik. Guru yang baik ialah guru yang bisa mengembangkan sumber belajar dari dalam potensi diri siswa, membangun kelas yang kondusif serta interaktif, melakukan evaluasi belajar, bisa menggunakan media belajar yang baik serta membimbing para peserta didik untuk bisa berkarya lebih baik lagi. Maka dari itu penelitian ini dibuat agar mengetahui kinerja guru terbaik pada UPTD SD Negeri 014697 Banjar. Sistem pendukung keputusan ini dibuat sebagai cara agar membantu untuk menilai kinerja guru terfavorit pada UPTD SD Negeri 014697 Banjar. Kriteria-kriteria yang menjadi bahan penelitian ini yang dinilai yaitu ada kemampuan, kreatifitas, penampilan, sosial, keprofesionalan, sikap, dan cara pengajar. Metode yang dipakai dalam penelitian ini yaitu Weighted Product (WP), Metode Weighted Product merupakan salah satu metode dari sistem pengambilan keputusan tersebut, yang dimana dalam mengambil keputusan tersebut akan dilakukan dengan cara yang lebih tepat dan cepat, dikarenakan setiap kriteria disesuaikan dengan yang di inginkan atau setidaknya akan mendekati keinginan
Strategi Penjualan E-Commerce Untuk Meningkatkan Penjualan Handphone Di Era Digital Nasution, Donni
Jurnal Teknologi Ilmu Komputer Vol. 3 No. 1: Desember 2024
Publisher : PT. Bangun Harapan Bangsa

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56854/jtik.v3i1.283

Abstract

CMC Celuller yang merupakan sebuah toko ponsel yang berlokasi di Meranti,Asahan, Sumatera Utara, Perkembangan teknologi digital dan pertumbuhan e-commerce telah mengubah dinamika pasar penjualan handphone secara fundamental. Penelitian ini bertujuan untuk menganalisis strategi penentuan harga yang efektif dalam meningkatkan penjualan handphone melalui platform e-commerce.Metodologi penelitian menggunakan pendekatan kuantitatif dan kualitatif dengan mengumpulkan data dari berbagai platform e-commerce, analisis pola konsumen, dan studi komparatif terhadap strategi penetapan harga berbagai merek handphone. Hasil penelitian menunjukkan bahwa strategi penetapan harga yang fleksibel dan responsif dapat meningkatkan penjualan handphone hingga 35% pada platform e-commerce. Pendekatan dinamis yang memerhatikan preferensi konsumen, tren pasar, dan positioning produk terbukti lebih efektif dibandingkan model penetapan harga statis tradisional.Implikasi praktis dari penelitian ini mencakup rekomendasi konkret bagi pelaku bisnis e-commerce untuk mengembangkan strategi penetapan harga yang lebih cerdas, berbasis data, dan adaptif terhadap perubahan lingkungan digital yang sangat dinamis.
Comparative Analysis of the Customer Satisfaction Index and Service Quality Methods in Measuring BPJS Patient Satisfaction at Royal Prima Hospital Zevanya, Ria Putri; Sari , Christine Ester Novita; MPH, Rafael Crisman; Batubara, Muhammad Rusdi; Nasution, Donni
Jurnal Sistem Informasi dan Ilmu Komputer Vol. 8 No. 2 (2025): JUSIKOM: JURNAL SISTEM INFROMASI ILMU KOMPUTER
Publisher : Fakultas Teknologi dan Ilmu Komputer Universitas Prima Indonesia

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Abstract

Patient satisfaction is an important indicator for assessing the quality of healthcare services, especially for hospitals serving BPJS patients. By understanding the level of patient satisfaction, hospitals can identify what is performing well and what needs improvement in their services. The objective of this study is to compare two methods, namely the Customer Satisfaction Index (CSI) and Service Quality (Servqual), in measuring BPJS patient satisfaction at Royal Prima Hospital. The CSI method quantitatively measures overall patient satisfaction, while the Servqual method evaluates satisfaction based on four service quality dimensions. This research was conducted through questionnaires distributed to 300 BPJS patients who had received medical services at Royal Prima Hospital. The research findings indicate that the Servqual method produced an average satisfaction score of 2.74, while the CSI method achieved a satisfaction score of 0.69, which falls into the "Good" or "Satisfied" category. These findings demonstrate that both methods complement each other, providing a more effective and comprehensive understanding of patient satisfaction.
ANALYSIS OF CUSTOMER SATISFACTION INDEX METHOD ON THE PERCEPTION OF UNIVERSITAS PRIMA INDONESIA'S NEW BUILDING BY ITS STUDENTS Nasution, Donni; Sinaga, Aldi Hermanto; Samudera , Indra; Hulu, Iman Paskalis
Jurnal Sistem Informasi dan Ilmu Komputer Vol. 7 No. 1 (2023): JUSIKOM: JURNAL SISTEM INFROMASI ILMU KOMPUTER
Publisher : Fakultas Teknologi dan Ilmu Komputer Universitas Prima Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34012/jurnalsisteminformasidanilmukomputer.v7i1.4056

Abstract

The rapid growth of private universities and higher education institutions has led to increased competition among faculties to meet their set quotas, resulting in uneven student distribution. Universities and faculties must consistently strive to improve quality in various areas to achieve their set quotas. In measuring student satisfaction, a questionnaire was distributed to students. Out of the 369 questionnaires filled out, only 235 were deemed valid and analyzed. The analysis was conducted using two calculation methods, the first being the Customer Satisfaction Index (IPA), which resulted in a 75.42% satisfaction rate, and the Importance Performance Analysis (IPA), which identified 10 indicators in quadrant 1. It can be said that both methods resulted in a fairly satisfactory service quality.
Pelatihan Pembuatan Database Pelanggan di Biro Jasa CV. Karya Agung Sejati Medan Menggunakan PHP MySQL Nasution, Donni
Jurnal IPTEK Bagi Masyarakat Vol 2 No 1 (2022)
Publisher : Ali Institute of Research and Publication

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55537/jibm.v2i1.209

Abstract

If companies initially focused on providing quality services in person, now they are faced with the fact that they need to offer online or electronic media to stay ahead of the competition. Of course, it must also be of high quality. The service bureau is a motor vehicle tax payment service. To date, motor vehicle tax payments have been recorded using the general ledger for each transaction, making it very difficult for customers to confirm when they have to pay next year's tax payment date and payment history. That's why we needed an app that helps our customers save time paying their road tax bills. This application uses the MySQL programming language as the database.
Co-Authors Batubara, Muhammad Rusdi Dzikri, M. Edi Kurniawan Hidayatullah Hidayatullah Hulu, Iman Paskalis MPH, Rafael Crisman Muhammad Amin Napitupulu, Lilis Suryani Samudera , Indra Sari , Christine Ester Novita Sinaga, Aldi Hermanto Siregar, Iqbal Kamil Zevanya, Ria Putri