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All Journal MONETER Jurnal Psikologi : Media Ilmiah Psikologi
Damayanti, Dian Fitri
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Humanities Economics, Econometrics & Finance Education Physics Social Sciences Other

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KUALITAS PELAYANAN CUSTOMER SERVICE PADA PT. BANK TABUNGAN NEGARA (Persero ) KCP CIMANGGU BOGOR (studi kasus pada PT Bank Tabungan Negara Cabang Bogor) Damayanti, Dian Fitri; Prasetyowati, Riris Aishah
MONETER Vol 2 No 2 (2014): OKTOBER
Publisher : Fakultas Ekonomi dan Bisnis Universitas Ibn Kahldun Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (434.241 KB) | DOI: 10.32832/moneter.v2i2.946

Abstract

Dalam hal ini Seorang customer service melayani pertanyaan-pertanyaan yang diajukan  tamu serta memberikan informasi yang diinginkan selengkap mungkin secara ramah, sopan, menarik dan menyenangkan. Customer service harus menyiapkan formulir ataupun brosur untuk tamu/klien, serta ikut membantu mengisi formulir.Komunikator , Dengan cara memberikan berbagai informasi dan kemudahan-kemudahan kepada tamunya, juga sebagai tempat menampung berbagai macam keluhan, keberatan ataupun sebagai tempat konsultasi.Peranan pelayanan disini dapat disebut juga unit front line bank yang sangat penting, yaitu sebagai pelaksana proses awal kegiatan bank yang berhubungan langsung dengan nasabah. Dimana secara garis besar tugas customer Service meliputi pemberian informasi serta pelayanan khususnya pada Kualitas Pelayanan front liner di BTN.
MASLOW'S BEFORE BLOOM’S: PEMENUHAN KEBUTUHAN PSIKOLOGIS PADA INTERAKSI PEMBELAJARAN DI PERGURUAN TINGGI Rahmadani, Anisa; Akbar, Muhammad Yudi Ali; Restavia, Oca; Damayanti, Dian Fitri
Jurnal Psikologi : Media Ilmiah Psikologi Vol 23, No 01 (2025): Jurnal Psikologi : Media Ilmiah Psikologi
Publisher : Esa Unggul University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47007/jpsi.v23i01.480

Abstract

The fulfillment of student well-being has been identified as a prominent factor influencing academic success and overall satisfaction learning experience in higher education. Awareness of the importance of meeting students' psychological needs has driven the idea of "Maslow before Bloom," which refers to how students require the fulfillment of basic needs before they can engage in academic learning, as outlined by Bloom's taxonomy. In the context of higher education, fulfilling these needs is crucial due to the complex academic, social, and institutional culture at universities. Therefore, the aim of this study is to explore the extent to which students' psychological needs are met through their interactions with lecturers. This qualitative study examines the perspectives of students and lecturers at Al-Azhar University of Indonesia through semi-structured interviews (n = 18) and thematic analysis using NVivo12. The main themes identified from the students' perspectives related to fulfilling psychological needs during the learning process include access to learning materials, forms of recognition, communication tools, responses to assignments, communicating expectations, and addressing student difficulties. Meanwhile, the themes identified from the lecturers' perspectives include student collaboration, providing learning resources, conducting learning evaluations, establishing classroom rules, varying forms of recognition, checking initial learning readiness, and providing communication tools and feedback for students. This study enriches the understanding of the concept of psychological well-being in students and offers insights into steps that lecturers can take to enhance student learning effectiveness.
Co-Authors Akbar, Muhammad Yudi Ali Anisa Rahmadani Prasetyowati, Riris Aishah Restavia, Oca