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All Journal BISNIS & BIROKRASI: Jurnal Ilmu Administrasi dan Organisasi
Tasrin, Krismiyati
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Economics, Econometrics & Finance Social Sciences

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Involvement of Local Wisdom as a Value and an Instrument for Internalization of Public Service Innovation Savira, Evi Maya; Tasrin, Krismiyati
BISNIS & BIROKRASI: Jurnal Ilmu Administrasi dan Organisasi Vol. 24, No. 1
Publisher : UI Scholars Hub

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Public service innovations in many ways produce better, cheaper and faster services to the customers. However, the process for good public services need a lot of adjustment such as appropriate supporting technology, competent human resources, strong leadership and contextual business process. Above all is how to internalize the innovation as bureaucratic culture and how this reform spirit embedded to their working habit as public services provider. Indonesia has high diversity in term of culture, tradition, languages, religions, etc. This uniqueness can play as positive aspect and as a challenge as well in term of designing public services innovation. Innovation without considering local values will be a challenge, sometimes it allures destructive actions from the stakeholders who felt uninvolved in the process. Sharing the ownership of the innovation is one of the best ways to involve people as part of the change. Local values can be used as medium to facilitating this change. Realizing the importance of local values as instrument to design public services innovation, Denpasar City emerges as one of the most innovative city in Indonesia in terms of innovation in public services whereby Hindu Balinese culture is integrated within their values for bureaucracy, community, and tourism industry. By using triangulation, this study intends to identify (1) what local values contribute positively to the innovation and their role as instrument to internalize the innovation; (2) what kind of strategy taken by the local government to respond to people needs, to mobilize the resources and to adjust any relevant elements for innovation pro people and stakeholders; (3) how coordination has been made by the local government with other stakeholders involved in innovation. As a result, the output of this study will be a model of sustainable, inclusive and contextual innovation based culture.
Evaluation Study of the Implementation of Flexible Working Arrangement in Public Sector Organization during Covid-19 Pandemic Tasrin, krismiyati; Wahyuadianto, Agus; Pratiwi, Pratiwi; Masrully, Masrully
BISNIS & BIROKRASI: Jurnal Ilmu Administrasi dan Organisasi Vol. 28, No. 3
Publisher : UI Scholars Hub

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The studies of Flexible Working Arrangement (FWA) have increased significantly in 2020. However, most studies are focused on the benefits and risks of FWA in general or particular jobs. The model of FWA implementation in different characteristics of jobs to improve performances are still insufficiently researched. Using a case study with qualitative and quasi-statistic data, this study investigates the Indonesian public sector in implementing FWA policy. Investigating Indonesia allows the researchers to describe how FWA in a mandated leading training institute promotes performances in different types of jobs. This study finds that each department endured unique circumstances. The Research Department could apply for full FWA due to employees’ high work autonomy, sufficient work equipment, adequate individual competency, compatibility for virtual communication, and high satisfaction while working at home. The Training Department had a similar level of readiness even though many of its staff preferred work at the office. Meanwhile, the Competency Assessment Department was bound to categorize tasks based on their possibility to be accomplished at home or office before applying FWA, due to its transition toward the e-assessment system. Finally, the Administration Department needed extra effort before applying FWA, which included out-of-office work-objects accessibility for its employees, paid special attention to competency gap among employees particularly IT skills, and overcame limited work equipment at home. Above all, organizations are required to focus on performance management notably in tasks distribution, work supervision, feedback, and maintenance of trust between employees and the management team.
Co-Authors Agus Wahyuadianto, Agus Masrully, Masrully Pratiwi Pratiwi Savira, Evi Maya