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Journal : JOURNAL OF Qualitative Health Research

Kehandalan pelayanan keperawatan dengan kepuasan pasien di ruang rawat inap Sani, Zul Fadli; Imallah, Rosiana Nur; Masitoh, Rohayati
JOURNAL OF Qualitative Health Research & Case Studies Reports Vol 6 No 2 (2026): February Edition 2026
Publisher : Published by: Indonesian Public Health-Observer Information Forum (IPHORR) Kerjasama dengan Persatuan Perawat Nasional Indonesia (PPNI)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56922/quilt.v6i2.2276

Abstract

Background: Patient satisfaction in hospitals can be achieved through the quality of nursing services provided, one of which is nurse reliability. Nurses with reliability are those who meet patient expectations, such as keeping promises, resolving problems effectively, providing satisfaction, and demonstrating a trustworthy attitude. Purpose: To determine the relationship between nursing service reliability and patient satisfaction in inpatient wards. Method: This quantitative study used a descriptive correlation design with a cross-sectional approach. The sampling technique used purposive sampling, with a sample size of 97 respondents. The research instrument used a questionnaire. Data analysis used the Kendall Tau test. Results: The reliability of nursing services was categorized as good by 81 respondents (83.5%), while patient satisfaction was categorized as satisfied by 78 respondents (80.4%). The data analysis yielded a value of 0.015 <0.05. Conclusion: There is a relationship between nursing service reliability and patient satisfaction in inpatient wards.   Keywords: Nursing Services; Patient Satisfaction; Reliability.   Pendahuluan: Kepuasan pasien di rumah sakit dapat tercipta dari kualitas pelayanan keperawatan yang diberikan salah satunya adalah kehandalan perawat. Perawat yang memiliki kehandalan yaitu kemampuan untuk memenuhi harapan pasien seperti menepati janji, menyelesaikan permasalahan dengan baik, memberikan kepuasan, serta menunjukkan sikap yang dapat dipercaya. Tujuan: Untuk mengetahui hubungan kehandalan pelayanan keperawatan dengan kepuasan pasien di ruang rawat inap. Metode: Penelitian kuantitatif dengan rancangan deskriptif korelasi dengan pendekatan cross sectional. Teknik pengambilan sampel menggunakan Purposive Sampling, dengan jumlah sampel 97 responden. Instrumen penelitian menggunakan kuesioner. Analisis data menggunakan Uji Kendall Tau. Hasil: Kehandalan pelayanan keperawatan mayoritas berada pada kategori baik sebanyak 81 responden (83,5%) dengan kepuasan pasien berada pada kategori puas sebanyak 78 responden (80,4%). Hasil analisis data diperoleh nilai 0.015<0.05. Simpulan: Terdapat hubungan antara kehandalan pelayanan keperawatan dengan kepuasan pasien di ruang rawat inap.   Kata Kunci : Kehandalan; Pelayanan Keperawatan; Kepuasan Pasien
Self efficacy perawat terhadap tingkat kepatuhan hand hygiene di ruang keperawatan kritis Sawitri Abiad, Malaika; Imallah, Rosiana Nur; Kurniasih, Yuni
JOURNAL OF Qualitative Health Research & Case Studies Reports Vol 6 No 2 (2026): February Edition 2026
Publisher : Published by: Indonesian Public Health-Observer Information Forum (IPHORR) Kerjasama dengan Persatuan Perawat Nasional Indonesia (PPNI)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56922/quilt.v6i2.2306

Abstract

Background: Hand hygiene compliance is a key step in preventing nosocomial infections, particularly in critical care units, which have a high risk of infection transmission. Nurses' compliance with the Five Moments of Hand Hygiene is influenced by several factors, one of which is self-efficacy, which is an individual's belief in their ability to consistently perform the action. Purpose: To determine the relationship between nurses' self-efficacy and hand hygiene compliance levels in critical care units. Method: This was a quantitative cross-sectional study using a descriptive correlational approach. A sample of 51 nurses was selected through purposive sampling. Data were collected using a self-efficacy and hand hygiene compliance questionnaire. The relationship was analyzed using the Spearman Rank correlation test. Results: The majority of nurses had high self-efficacy (96.1%) and 92.2% of their hand hygiene compliance was compliant. A significant relationship was found between self-efficacy and hand hygiene compliance (p = 0.024) with a correlation coefficient of 0.317, indicating a positive relationship ranging from weak to moderate. Conclusion: Nurses' self-efficacy was significantly associated with hand hygiene compliance. Nurses with higher self-efficacy tend to be more compliant in implementing the Five Moments of Hand Hygiene. Keywords: Compliance; Five Moments; Hand Hygiene; Nurses; Self-Efficacy. Pendahuluan: Kepatuhan Hand hygiene merupakan langkah utama dalam pencegahan infeksi nosokomial, terutama di ruang perawatan kritis yang memiliki risiko tinggi penularan infeksi. Kepatuhan perawat dalam menerapkan Five Moments Hand Hygiene dipengaruhi oleh beberapa faktor, salah satunya adalah self efficacy, yakni keyakinan individu terhadap kemampuan diri dalam melaksanakan tindakan secara konsisten. Tujuan: Untuk mengetahui hubungan antara self efficacy perawat dengan tingkat kepatuhan hand hygiene di ruang keperawatan kritis. Metode: Penelitian kuantitatif cross-sectional dengan pendekatan deskriptif korelasional. Sampel berjumlah 51 perawat yang dipilih melalui purposive sampling. Data dikumpulkan menggunakan kuesioner self efficacy dan kepatuhan hand hygiene. Analisis hubungan menggunakan uji korelasi Spearman Rank. Hasil: Mayoritas perawat memiliki self efficacy tinggi (96.1%) dan kepatuhan hand hygiene kategori patuh (92.2%). Hubungan signifikan antara self efficacy dan kepatuhan hand hygiene sebesar (p = 0.024) dengan koefisien korelasi 0.317 yang menunjukkan hubungan positif dengan kekuatan lemah menuju sedang. Simpulan: Self efficacy perawat berhubungan signifikan dengan kepatuhan hand hygiene. Perawat dengan self efficacy lebih tinggi cenderung lebih patuh dalam melaksanakan Five Moments Hand Hygiene. Keywords: Five Moments; Hand Hygiene; Kepatuhan; Perawat; Self Efficacy      
Quality of nursing work life dengan penerapan patient safety pada perawat ruang rawat inap Ningsih, Harin Oktia; Imallah, Rosiana Nur; Kurniasih, Yuni
JOURNAL OF Qualitative Health Research & Case Studies Reports Vol 6 No 2 (2026): February Edition 2026
Publisher : Published by: Indonesian Public Health-Observer Information Forum (IPHORR) Kerjasama dengan Persatuan Perawat Nasional Indonesia (PPNI)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56922/quilt.v6i2.2311

Abstract

Background: The implementation of patient safety is influenced by the quality of nursing work life. When nurses have a good quality of nursing work life, encompassing the dimensions of work life-home life, work design, work context, and work word, they will be more compliant with patient safety procedures, thereby maintaining the quality of healthcare services. Purpose: To determine the relationship between Quality of Nursing Work Life and the Implementation of Patient Safety among Nurses. Method: This quantitative, descriptive correlation study with a cross-sectional approach was conducted in the Inpatient Ward of PKU Muhammadiyah Gamping Hospital. The sampling technique used purposive sampling, with a sample size of 61 respondents. The research instrument used a questionnaire. Data analysis used the Kendall Tau test. Results: This study shows that the Quality of Nursing Work Life is mostly in the good category (58 respondents (95.1%), and the implementation of Patient Safety is mostly in the good category (59 respondents (96.5%). The data analysis obtained a p-value (p=0.003), with a value of <0.05, indicating a relationship between Quality of Nursing Work Life and the implementation of patient safety among inpatient nurses. Conclusion: Quality of nursing work life influences the implementation of patient safety in inpatient nurses.   Keywords: Nurses; Patient Safety; Quality of Nursing Work Life.   Pendahuluan: Penerapan patient safety dipengaruhi oleh quality of nursing work life. Ketika perawat memiliki quality of nursing work life yang baik, yaitu mencakup dimensi work life-home life, work design, work context, dan work word, maka perawat akan lebih patuh terhadap prosedur keselamatan pasien sehingga mutu pelayanan kesehatan terjaga. Tujuan: Untuk mengetahui hubungan Quality of Nursing Work Life dengan Penerapan Patient Safety pada Perawat. Metode: Penelitian kuantitatif jenis deskriptif korelasi dengan pendekatan cross sectional yang dilakukan di Ruang Rawat Inap RS PKU Muhammadiyah Gamping. Teknik pengambilan sampel menggunakan Purposive Sampling, jumlah sampel 61 responden. Instrumen penelitian menggunakan kuesioner. Analisa data menggunakan uji Kendall Tau. Hasil: Penelitian ini menunjukan Quality of Nursing Work life sebagian besar dalam kategori baik sebanyak 58 responden (95.1%) dan penerapan Patient Safety sebagian besar responden dalam kategori baik sebanyak 59 responden (96.5%). Hasil analisa data diperoleh nilai (p=0.003) nilai tersebut (<0.05) artinya ada hubungan Quality of Nursing Work Life dengan penerapan patient safety pada perawat ruang rawat inap. Simpulan: Quality of nursing work life mempengaruhi penerapan patient safety pada perawat ruang rawat inap.   Kata Kunci: Patient Safety; Perawat; Quality Of Nursing Work Life.