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All Journal Journal of Social Work and Science Education
Fikri, Muhammad Aziz
Unknown Affiliation
Religion Economics, Econometrics & Finance Education Environmental Science Languange, Linguistic, Communication & Media

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Optimizing SLiMS 8 Acacia to Improve Service Quality: A Case Study at UIN Fatmawati Sukarno Bengkulu Library Fikri, Muhammad Aziz; Rohaya, Siti; Basinun, Basinun; Yuliani, Sri
Journal of Social Work and Science Education Vol. 6 No. 3 (2025): Journal of Social Work and Science Education
Publisher : Yayasan Sembilan Pemuda Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52690/jswse.v6i3.1301

Abstract

This study analyzed how to optimize SLiMS 8 Acacia in improving the quality of library services at Universitas Islam Negeri (UIN) Fatmawati Sukarno Bengkulu and analyze the factors that hinder the optimization. This research is qualitative research using interview, observation and documentation methods. The results show that the optimization of the use of SLiMS 8 Acacia has been carried out through the establishment of clear service objectives, the development of additional features, and the integration of the system with user needs. These efforts have been proven to improve the quality of library services, especially in terms of ease of access to information, efficiency of collection management, and improvement of users' digital literacy. In addition, SLiMS-based services are considered quite good when viewed from five service quality indicators, namely appearance, reliability, responsiveness, certainty, and empathy for the needs of the librarian. Some of the obstacles faced include limited technology infrastructure, lack of competent human resources in technical/IT terms, uneven levels of technology literacy among users, and technical obstacles related to data migration and integration from previous systems.
Co-Authors Basinun, Basinun Rohaya, Siti Sri Yuliani