Article Per Year (5 Year)
p-Index From 2020 - 2025
0.23
P-Index
This Author published in this journals
All Journal JURNAL MUTIARA MANAJEMEN Computer & Science Industrial Engineering Journal
Situmorang, Lilis
Unknown Affiliation
Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Environmental Science Industrial & Manufacturing Engineering Social Sciences

Published : 2 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 2 Documents
Search

 1 
PENGARUH PELATIHAN DAN PENGEMBANGAN KARIR TERHADAP KINERJA KARYAWAN PADA PT. ASTRA INTERNATIONAL TBK. (AUTO2000 GATOT SUBROTO MEDAN) Pratiwi, Ira Mutia; Nur, Fatma Annisa; Situmorang, Lilis; Telaumbanua, Suardin
JURNAL MUTIARA MANAJEMEN Vol 4 No 1 (2019): JURNAL MUTIARA MANAJEMEN
Publisher : UNIVERSITAS SARI MUTIARA INDONESIA

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (548.062 KB)

Abstract

Pelatihan dan Pengembangan Karir sumber daya manusia memiliki kegunaan yang harus di perhatikan pada perencanaan karir khususnya pada karyawan jangka panjang dalam membantu menghadapi tanggung jawab yang lebih besar di waktu yang akan datang. Penelitian ini dilakukan pada PT. Astra International Tbk. (Auto2000 Gatot Subroto Medan) dengan besarnya sampel yang diambil dalam penelitian ini berjumlah 98 orang. Metode penelitian menggunakan kuantitatif. Hasil penelitian secara simultan menunjukan bahwa Pelatihan dan Pengembangan Karir berpengaruh positif dan signifikan terhadap kinerja karyawan (14.583 > 0.219) dengan tingkat signifikan 0.000 > dari 0.05. Secara parsial Pelatihan berpengaruh memiliki thitung sebesar 3.415 dan nilai ttabel sebesar 1.66039 maka nilai thitung > ttabel (3.415 > 1.66039) dengan nilai signifikan sebesar 0.001 < 0.05. Secara parsial pengembangan karir berpengaruh positif dan signifikan terhadap kinerja karyawan nilai thitung > ttabel (2.694  > 1.66039) dengan nilai signifikan sebesar 0.008 < 0.05.
PENGENDALIAN KUALITAS PELAYANAN PADA NABILA LAUNDRY SYAR'I Situmorang, Lilis; Sumantika, Arsyad
Computer Science and Industrial Engineering Vol 8 No 4 (2023): Comasie
Publisher : LPPM Universitas Putera Batam

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Nabila Laundry-Syar'i is one of the SMEs in the service sector that is currently developing in Tanjung Piayu Village, Sei Beduk District, Batam City, to be precise in the Pancur Baru Block L No. 10. Nabila Laundry Syar'i still often gets complaints from customers. Some of the things that become customer complaints are the exchange of clothes between customers, damage to customer clothes, loss of customer clothes, clothes taking time that is longer than the specified time. This study uses the Service Quality method, namely Tangible, Reliability, Responsiveness, Assurance Empathy with the highest gap value in the Reliability dimension with the attribute of suitability of clothes when delivered and sent home with a gap of -0.517 and uses the CSI method to determine the level of customer satisfaction with a value The CSI obtained was 79.365% and the index value number four which showed an index value of 66.00 – 80.99 gave agreed results, which stated that customers agreed with the performance of the services that Nabila Laundry Syar'i had provided, but some were still not optimal overall. Nabila Laundry Syar'i is committed to improving the poor service work system to create more satisfaction in the future.
Co-Authors Nur, Fatma Annisa Pratiwi, Ira Mutia Sumantika, Arsyad Telaumbanua, Suardin