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All Journal Jurnal Manajemen Kesehatan Yayasan RS.Dr. Soetomo Ensiklopedia of Journal Miracle Journal Of Public Health (MJPH) Jurnal Abdimas Jatibara
Mangindara, Mangindara
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Arts Humanities Computer Science & IT Health Professions Law, Crime, Criminology & Criminal Justice Medicine & Pharmacology Nursing Public Health Social Sciences

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Gambaran Budaya Keselamatan Pasien di Instalasi Rawat Inap Rumah Sakit Bhayangkara Makassar Mangindara, Mangindara; Samad, Mohammad Ardani; Insani, Yunitia; Uta, Roberto Mario
Jurnal Manajemen Kesehatan Yayasan RS.Dr. Soetomo Vol 6, No 2 (2020): JMK Yayasan RS.Dr.Soetomo, Kedua 2020
Publisher : STIKES Yayasan RS.Dr.Soetomo

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (164.729 KB) | DOI: 10.29241/jmk.v6i2.335

Abstract

Keselamatan pasien merupakan dimensi yang menjadi perhatian dalam skala nasional dan internasional. Standar Menkes RI Nomor 129 Tahun 2008 adalah ≤1,5% untuk infeksi nosokomial. Berdasarkan pengambilan data di Rumah Sakit Bhayangkara Makassar, infeksi phlebitis mencapai angka 5,3% sehingga telah melewati standar yang telah ditetapkan oleh Menkes RI. Jenis penelitian deskriptif kuantitatif dengan pendekatan cross sectional. Sampel penelitian 148 responden, dengan teknik accidental sampling dan data penelitian diperoleh dari kuesioner yang dibagikan kepada responden. Pengolahan data dilakukan secara komputerisasi menggunakan program SPSS 23, hasil penelitian disajikan dalam bentuk tabel dan narasi. Tujuan penelitian ini adalah mendeskripsikan Gambaran Budaya Keselamatan Pasien oleh Petugas di Instalasi Rawat Inap Rumah Sakit Bhayangkara Makassar. Hasil penelitian menunjukkan bahwa kerjasama tim dalam unit, kerjasama tim antar unit, umpan balik dan komunikasi terhadap kesalahan, pembelajaran organisasi – peningkatan berkelanjutan, dukungan manajemen rumah sakit untuk keselamatan pasien, keterbukaan komunikasi serta penyerahan dan pemindahan pasien berada dalam kategori baik, sedangkan frekuensi pelaporan kejadian, persepsi keselamatan pasien, harapan dan tindakan pengawas/ manajer dalam mempromosikan keselamatan pasien, respon  terhadap kesalahan dan petugas yang memadai berada dalam kategori kurang. Peneliti menyarankan penambahan petugas di instalasi rawat inap sehingga proses pelayanan kesehatan dapat berjalan lebih efektif lagi.Kata kunci : Budaya, Keselamatan pasien, Instalasi rawat inap
FAKTOR-FAKTOR YANG MEMPENGARUHI KEPUASAN KERJA PERAWAT DI RUMAH SAKIT Dwijayanto, I Made Rio; Poetra, Ricky Perdana; Putra, Ryryn Suryaman Prana; Mangindara, Mangindara
Ensiklopedia of Journal Vol 7, No 3 (2025): Vol. 7 No. 3 Edisi 3 April 2025
Publisher : Lembaga Penelitian dan Penerbitan Hasil Penelitian Ensiklopedia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33559/eoj.v7i3.3085

Abstract

Abstract: Based on the results of an initial survey conducted in March 2022, it was noted that the total number of nurses working at the Makassar Hajj Hospital reached 316 people. Nurse satisfaction is very important to know in order to improve the quality of service and also a positive attitude towards work will emerge. Job satisfaction of each nurse can be measured by the size of the gap between expectations and the reality received. The purpose of the study was to determine the factors that affect nurses' job satisfaction in the hospital. The research design used in this study was cross sectional. The research was conducted at Hajj Hospital Makassar. The research was conducted in April 2024. The study population was all nurses at the Makassar Hajj Hospital. The research sample amounted to 42 people. The sampling technique used Simple random sampling. Data analysis was performed univariate and bivariate. The results showed a relationship between salary (p value: 0.003) and promotion opportunities (p value: 0.023). It is recommended that hospital management can review the amount of nurses' salaries and the governance of Human Resources in the Hospital.Keywords: Salary, Job Satisfaction, Promotion
Sosialisasi dan Edukasi Alur pelayanan Pasien Rawat Jalan di RSIA Sitti Khadijah 1 Muhammadiyah Cabang Makassar Windarti, Sriyani; Mangindara, Mangindara; Hastuti, Hastuti; Ekawaty, Dian; Aprianti, Risma; Nurfadhilah, Nurfadhilah
Jurnal Abdimas Jatibara Vol 4, No 1 (2025): Jatibara Vol.4 No.1 Agustus 2025
Publisher : STIKES Yayasan RS.Dr.Soetomo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29241/jaj.v4i1.2316

Abstract

The patient registration process is the initial step in the creation of medical records at every healthcare facility. At this stage, the patient's personal identification data and the purpose of their visit to the hospital are recorded. This community service topic was chosen because many patients and their families still do not fully understand the outpatient registration procedures at hospitals. The method used in this community service activity is the production of an educational video that will be disseminated through the hospital. The results of this activity indicate an improvement in understanding of the outpatient services process, starting from registration to receiving medical care. This activity is highly important, considering that patients and their families require fast and accurate services. Therefore, education or socialization regarding the registration process is essential. With the presence of this educational and socialization video, it is expected that patients will find it easier to complete the registration process and access medical services.
Desain Media Edukasi Interaktif: Flowchart Alur Layanan IT di Rumah Sakit Ibnu Sina YW-UMI Makassar sebagai Sarana Peningkatan Pemahaman Mangindara, Mangindara; Windarti, Sriyani; Hastuti, Hastuti; Ramadani, Tityn; mawardani, Novya; Utami, Arum Melani Bambang Putri
Jurnal Abdimas Jatibara Vol 4, No 1 (2025): Jatibara Vol.4 No.1 Agustus 2025
Publisher : STIKES Yayasan RS.Dr.Soetomo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29241/jaj.v4i1.2310

Abstract

Effective information technology (IT) services are essential in supporting hospital operations, particularly in ensuring the timely and accurate resolution of technical issues. However, a lack of clear guidance on IT service procedures often hinders staff understanding and response efficiency. This study aimed to design and develop an educational medium in the form of a flowchart to illustrate the IT service procedures at Ibnu Sina Hospital YW–UMI Makassar. The methods used by A descriptive qualitative approach was employed using a Problem-Based Learning (PBL) method. Data collection techniques included semi-structured interviews, field observations, and document analysis. The Results are the developed educational medium, in the form of a flowchart, systematically illustrated the IT service workflow through several stages: interviews with the IT unit, field observations and document review, drafting the service flow, validation with stakeholders, visual design using graphic software, and presentation and dissemination to users. The flowchart effectively improved staff understanding, accelerated service response, and reduced procedural errors. The flowchart served as a practical and user-friendly educational medium that enhanced the clarity and efficiency of IT services. Its implementation is expected to contribute to faster problem resolution and support improved healthcare service quality within the hospital.
The Effect of Human Organization Technology on Net benefit HMIS at Pelamonia Hospital Makassar Mangindara, Mangindara; windarti, sriyani
Miracle Journal of Public Health Vol 6 No 2 (2023): Miracle Journal of Public Health
Publisher : Universitas Mandala Waluya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36566/mjph.v6i2.325

Abstract

Law In the Republic of Indonesia Number 44 of 2009 every hospital must record and report on all hospital administration activities in the form of a Hospital Management Information System (HMIS). The successful use of HIMS was assessed using the HOT-Fit method at Hospital TK. II 14.05.01 Pelamonia Makassar has an integrated HIMS but not all units yet because there are still units whose recording and reporting are still manual. This study aims to analyze the effect of Human Organization Technology on HMIS net benefits at Hospital Pelamonia Makassar. This research uses an analytical survey with a cross-sectional study approach and accidental sampling techniques. A total of 448 respondents and a sample of 211 respondents. Data analysis using Microsoft Excel 2007 and WarpPLS 7.0. The results showed that there was no effect of system use (p=0.292), user satisfaction (p=0.150), or structure (p=0.242) on net benefits. Meanwhile, there are influences from the environment (p=0.010), system quality (p=0.001), information quality (p=0.006), and service quality (p<0.001) on the net benefit of HMIS at Pelamonia Makassar Hospital. So it can be concluded that of the seven variables studied, only four variables have an effect, namely environment variables, system quality, information quality, and service quality.
Co-Authors Aprianti, Risma Dwijayanto, I Made Rio Ekawaty, Dian Hastuti Hastuti Insani, Yunitia mawardani, Novya Poetra, Ricky Perdana Putra, Ryryn Suryaman Prana Ramadani, Tityn Samad, Mohammad Ardani Sembiring, Rinawati Uta, Roberto Mario Utami, Arum Melani Bambang Putri Windarti, Sriyani