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Apresiasi Masyarakat Miskin Terhadap Layanan Sosial Dasar Pemerintah Sholichah, Nihayatus
Jurnal Komunikasi Profesional Vol 1 No 1 (2017)
Publisher : Fakultas Ilmu Komunikasi Universitas dr. Soetomo

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (373.315 KB) | DOI: 10.25139/jkp.v1i1.171

Abstract

Changes in the role of local government as stipulated in Law No. 23/2014 on Local Government, demanding the role of public services for quality local government to the community. In addition, the demand for public services as the rights of citizens who have direct access to the Government brings impacts on climate change in the Local Government, especially as a state servant and community service. Especially when associated with one of the factors that affect the success of an organization, which is oriented to the public service, namely its success in performing the service function to the public (public service) either in the form of goods or services in accordance with the desired needs. The phenomenon that occurs in the fishing community shows that, the level of welfare of life is low. Difficulties in overcoming the problems of daily living and poverty have made people in fishing villages have to bear the burden of life that can not be ascertained when the end. As a result of poverty, there is a difficulty in accessing services in the field of basic social services from the Government which includes food, education and health. Keywords: People's Appreciation, Poverty, Government
Implementasi Program BMW (Berkas Mlaku Dewe) Dalam Meningkatkan Pelayanan Bidang Administrasi Di Kecamatan Sukodono Kabupaten Sidoarjo Ma'rufah, Kurnia Dwi; Sholichah, Nihayatus
Jurnal ilmiah Manajemen Publik dan Kebijakan Sosial Vol 2 No 2 (2018)
Publisher : Fakultas Ilmu Administrasi Universitas Dr. Soetomo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25139/jmnegara.v2i2.1360

Abstract

Pelayanan publik merupakan pelayanan dasar dalam penyelenggaraan pemerintahan. Pelayanan publik sebagai indikator penting dalam penilaian kinerja pemerintah, baik di tingkat pusat maupun daerah. Kecamatan Sukodono merupakan salah satu wilayah di Kabupaten Sidoarjo yang padat penduduk. Kepadatan tersebut mengakibatkan waktu pelayanan yang cukup lama. Maka dari itu Kecamatan Sukodono melakukan inovasi pelayanan di bidang administrasi dengan memanfaatkan Elekronic Government dengan nama BMW (Berkas Mlaku Dewe).Penelitian ini menggunakan metode penelitian deskriptif dengan pendekatan kualitatif. Teknik pengumpulan data dalam penelitian ini menggunakan metode wawancara, observasi dan dokumentasi. Adapun fokus dalam penelitian ini adalah pelaksanaan program BMW menggunakan teori implementasi kebijakan. Teknik analisis data yaitu pengumpulan data, penyaringan data, penyajian data dan penarikan kesimpulan.Hasil penelitian menunjukkan adanya ruang pelayanan dengan fasilitas komputer, alat scan, lobi ber-AC dan jaringan internet di setiap desa. Desa Ngaresrejo adalah desa yang paling sering mengalami trouble jaringan. BMW memiliki dasar hukum yang diatur dalam Peraturan Bupati Nomor 52 Tahun 2016 Tentang Tata Naskah Dinas di Lingkungan Pemerintah Kabupaten Sidoarjo. Pelayanan BMW tidak dipungut biaya. Operator Desa dibekali dengan pelatihan yang dilakukan tiap dua minggu sekali secara rutin.Kesimpulannya bahwa adanya aplikasi BMW dapat diterima dengan baik oleh warga Sukodono karena proses pelayanan dapat dilakukan dengan cepat, dengan menggunakan sistem online yang menghubungkan antara desa dengan Kecamatan Sukodono yang dapat menghemat waktu, biaya dan tenaga. Walaupun dalam pelaksanaannya masih ditemukan beberapa kendala namun dapat diatasi dengan baik oleh Kecamatan Sukodono. Kata kunci: Implementasi kebijakan, pelayanan, BMW (Berkas Mlaku Dewe)
Apresiasi Masyarakat Miskin Terhadap Layanan Sosial Dasar Pemerintah Sholichah, Nihayatus
Jurnal Komunikasi Profesional Vol. 1 No. 1 (2017)
Publisher : Fakultas Ilmu Komunikasi Universitas dr. Soetomo

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (373.315 KB) | DOI: 10.25139/jkp.v1i1.171

Abstract

Changes in the role of local government as stipulated in Law No. 23/2014 on Local Government, demanding the role of public services for quality local government to the community. In addition, the demand for public services as the rights of citizens who have direct access to the Government brings impacts on climate change in the Local Government, especially as a state servant and community service. Especially when associated with one of the factors that affect the success of an organization, which is oriented to the public service, namely its success in performing the service function to the public (public service) either in the form of goods or services in accordance with the desired needs. The phenomenon that occurs in the fishing community shows that, the level of welfare of life is low. Difficulties in overcoming the problems of daily living and poverty have made people in fishing villages have to bear the burden of life that can not be ascertained when the end. As a result of poverty, there is a difficulty in accessing services in the field of basic social services from the Government which includes food, education and health. Keywords: People's Appreciation, Poverty, Government