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Fadilah, Lina Nur
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Civil Engineering, Building, Construction & Architecture Control & Systems Engineering Engineering Mechanical Engineering Transportation

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Analisis Tingkat Kepuasan Pelanggan Kereta Api Angkutan Lebaran Di Pulau Jawa Adi, Wahyu Tamtomo; Aghastya, Adya; Fadilah, Lina Nur
Indonesian Railway Journal Vol 1 No 1 (2017): Jurnal Perkeretaapian Indonesia Volume 1 Nomor 1 Tahun 2017
Publisher : Politeknik Perkeretaapian Indonesia Madiun

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (3047.501 KB)

Abstract

This research aimed to analyze customer satisfaction level of Lebaran trains in Java Island. Data collection was done through observation and spreading of questionnaires. The sample of this data collection is 206 respondents who traveled during  Lebaran with  train  in  Java  Island.  The  result  of the research by using Importance Performance Analysis method shows that the  respondent's expectation for the train service is 82.8 percent while the respondent's  satisfaction  level  is  65.4 percent. Customer Satisfaction Index for all attributes studied was 71.4 percent.  Some  of  the  attributes  that  need  prioritized  for  improvement  are  considered  inconsistent  with  the  expectations of passengers: cleanliness and comfort toilets in  the  station  and  on the  train,  availability  of facilities for the disabled, affordability of ticket prices and suitability of ticket prices with services. Other attributes that are important and considered satisfactory by  respondens  are  information  boards, station staff  friendliness,  cleanliness  and  convenience  at  the  station,  ticket  service  counter,  train staff  friendliness,  cleanliness  and  convenience  in  trains,  on-time  departure  train,  punctuality   of train arrival, travel time and ease of getting tickets.
Pengembangan Alternatif Transportasi Berbasis Cable Train Untuk Solusi Sistem Pengangkutan (Studi Kasus Angkutan Penumpang Dan Barang Di Area Gunung Ijen) ., Jamaludin; Fadilah, Lina Nur
Indonesian Railway Journal Vol 1 No 1 (2017): Jurnal Perkeretaapian Indonesia Volume 1 Nomor 1 Tahun 2017
Publisher : Politeknik Perkeretaapian Indonesia Madiun

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (2779.546 KB)

Abstract

This scientific focus on development system of cable train  building  in  Ijen   Mountain  area, Banyuwangi Regency, East Java that is functioned as supporter of goods  and  passanger?s  transport that is expected become the solution  for  problem  solving  of goods  transport  like  the  sulphur  that has been left behind, can attract the interest  of tourist from inside and outside of country,  increase the  region  income  and  increase  economic  quality  of  people  around  Ijen  Mountain.  This  scientific is appliying for comparation research of  methodology.  The  result  of  this scientific suggesst that cable train can be build immediately in Ijen Mountain, government pay more attention of transport system in Ijen Mountain that has been left behind  and  consider  to   build  cable  train  in  Ijen mountain.
Analisis Tingkat Kepuasan Pelanggan Kereta Api Angkutan Lebaran Di Pulau Jawa Adi, Wahyu Tamtomo; Aghastya, Adya; Fadilah, Lina Nur
Jurnal Perkeretaapian Indonesia (Indonesian Railway Journal) Vol 1 No 1 (2017): Jurnal Perkeretaapian Indonesia Volume 1 Nomor 1 Tahun 2017
Publisher : Politeknik Perkeretaapian Indonesia Madiun

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

This research aimed to analyze customer satisfaction level of Lebaran trains in Java Island. Data collection was done through observation and spreading of questionnaires. The sample of this data collection is 206 respondents who traveled during Lebaran with train in Java Island. The result of the research by using Importance Performance Analysis method shows that the respondent's expectation for the train service is 82.8 percent while the respondent's satisfaction level is 65.4 percent. Customer Satisfaction Index for all attributes studied was 71.4 percent. Some of the attributes that need prioritized for improvement are considered inconsistent with the expectations of passengers: cleanliness and comfort toilets in the station and on the train, availability of facilities for the disabled, affordability of ticket prices and suitability of ticket prices with services. Other attributes that are important and considered satisfactory by respondens are information boards, station staff friendliness, cleanliness and convenience at the station, ticket service counter, train staff friendliness, cleanliness and convenience in trains, on-time departure train, punctuality of train arrival, travel time and ease of getting tickets.
Pengembangan Alternatif Transportasi Berbasis Cable Train Untuk Solusi Sistem Pengangkutan (Studi Kasus Angkutan Penumpang Dan Barang Di Area Gunung Ijen) ., Jamaludin; Fadilah, Lina Nur
Jurnal Perkeretaapian Indonesia (Indonesian Railway Journal) Vol 1 No 1 (2017): Jurnal Perkeretaapian Indonesia Volume 1 Nomor 1 Tahun 2017
Publisher : Politeknik Perkeretaapian Indonesia Madiun

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

This scientific focus on development system of cable train building in Ijen Mountain area, Banyuwangi Regency, East Java that is functioned as supporter of goods and passanger’s transport that is expected become the solution for problem solving of goods transport like the sulphur that has been left behind, can attract the interest of tourist from inside and outside of country, increase the region income and increase economic quality of people around Ijen Mountain. This scientific is appliying for comparation research of methodology. The result of this scientific suggesst that cable train can be build immediately in Ijen Mountain, government pay more attention of transport system in Ijen Mountain that has been left behind and consider to build cable train in Ijen mountain.
Co-Authors Aghastya, Adya Jamaludin . Wahyu Tamtomo Adi, Wahyu Tamtomo