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All Journal Indigenous: Jurnal Ilmiah Psikologi Scientific Journal of Reflection : Economic, Accounting, Management and Business
Wijayanti, Mei
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Arts Humanities Economics, Econometrics & Finance

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FRONTLINER SERVICES IN PT KAI COMMUTER JABODETABEK NEW KLENDER STATION, EAST JAKARTA Setyo Rini, Ratih; Wijayanti, Mei
SCIENTIFIC JOURNAL OF REFLECTION : Economic, Accounting, Management and Business Vol 1 No 3 (2018): SCIENTIFIC JOURNAL OF REFLECTION : Economic, Accounting, Management and Business
Publisher : Sekolah Menengah Kejuruan (SMK) Pustek

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (107.56 KB)

Abstract

Service excellent will produce satisfaction for customers. Many companis now are providing the best service to get consumers satisfaction. This research is to find out the implementation of service excellent provided by the frontliner officer PT KAI Commuter Jabodetabek at Klender Baru Station in East Jakarta. The research conducted through qualitative method from January to February 2017. Frontliner officer who became the main service at PT KCJ in Klender Baru Station is divided into several parts including: Officer Counters, Announcer, Passager Service and Inside Security Officer (PKD). The results show that PT KCJ has a good service procedure, and also shown through the report that PT KJC has less complaint from the passenger. Nevertheless, service excellent implementation is still facing the obstacles, such as train travel disturbance, queue at the counter, and lack of seats to wait for the train. Suggestions for PT KCJ to add train travel and additional facilities such as seats and gate-in gate-out Machines
FRONTLINER SERVICES IN PT KAI COMMUTER JABODETABEK NEW KLENDER STATION, EAST JAKARTA Setyo Rini, Ratih; Wijayanti, Mei
SCIENTIFIC JOURNAL OF REFLECTION : Economic, Accounting, Management and Business Vol. 1 No. 3 (2018): SCIENTIFIC JOURNAL OF REFLECTION : Economic, Accounting, Management and Busines
Publisher : Sekolah Menengah Kejuruan (SMK) Pustek

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37481/sjr.v1i3.151

Abstract

Service excellent will produce satisfaction for customers. Many companis now are providing the best service to get consumers satisfaction. This research is to find out the implementation of service excellent provided by the frontliner officer PT KAI Commuter Jabodetabek at Klender Baru Station in East Jakarta. The research conducted through qualitative method from January to February 2017. Frontliner officer who became the main service at PT KCJ in Klender Baru Station is divided into several parts including: Officer Counters, Announcer, Passager Service and Inside Security Officer (PKD). The results show that PT KCJ has a good service procedure, and also shown through the report that PT KJC has less complaint from the passenger. Nevertheless, service excellent implementation is still facing the obstacles, such as train travel disturbance, queue at the counter, and lack of seats to wait for the train. Suggestions for PT KCJ to add train travel and additional facilities such as seats and gate-in gate-out Machines
Keterlibatan Lansia dalam Pengajian: Manfaat Spiritual, Sosial, dan Psikologis Sulandari, Santi; Wijayanti, Mei; Pornamasari, Ria Dessy
Indigenous Vol 1, No 2 (2016): November
Publisher : Universitas Muhammadiyah Surakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.23917/indigenous.v1i2.2906

Abstract

Peningkatan jumlah lansia dari tahun ke tahun menimbulkan konsekuensi-konsekuensi yang harus dihadapi termasuk didalamnya masalah kesejahteraan psikologis. Aktivitas keagamaan adalah salah satu alternatif untuk mencegah masalah-masalah tersebut. Salah satu aktivitas keagaman yang sering dilakukan masyarakat Muslim di Indonesia, khususnya di Solo adalah pengajian. Penilitian ini bertujuan untuk memaparkan manfaat-manfaat yang diperoleh lansia dengan mengikuti pengajian. Adapun kriteria informan penelitian ini adalah individu yang berusia 60 tahun keatas, mengikuti pengajian, dan tinggal di Solo. Metode pengumpulan data menggunakan wawancara semi terstruktur. Hasil penelitian ini menunjukkan bahwa kegiatan yang dilakukan pada saat pengajian meliputi: mendengarkan ceramah agama; bertadarus; kajian As-Sunnah; belajar tajwid; kajian tafsir; mengundang dan menyantuni anak yatim; dan membaca doa-doa. Lansia yang mengikuti pengajian tidak hanya mendapatkan manfaat spiritual (mendapatkan ilmu baru terkait pengetahuan agama) tetapi juga manfaat sosial (mempererat tali silahturami, menambah pertemanan, dan berbagi pengetahuan) serta manfaat psikologis (perasaan senang). Penelitian ini juga menekankan bahwa, pada beberapa informan, manfaat spiritual dan sosial juga dapat berujung pada manfaat psikologis. Kata kunci : aktivitas, keagamaan, manfaat, pengajian
Co-Authors Pornamasari, Ria Dessy Ratih Setyo Rini Santi Sulandari