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FRONTLINER SERVICES IN PT KAI COMMUTER JABODETABEK NEW KLENDER STATION, EAST JAKARTA Setyo Rini, Ratih; Wijayanti, Mei
SCIENTIFIC JOURNAL OF REFLECTION : Economic, Accounting, Management and Business Vol 1 No 3 (2018): SCIENTIFIC JOURNAL OF REFLECTION : Economic, Accounting, Management and Business
Publisher : Sekolah Menengah Kejuruan (SMK) Pustek

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (107.56 KB)

Abstract

Service excellent will produce satisfaction for customers. Many companis now are providing the best service to get consumers satisfaction. This research is to find out the implementation of service excellent provided by the frontliner officer PT KAI Commuter Jabodetabek at Klender Baru Station in East Jakarta. The research conducted through qualitative method from January to February 2017. Frontliner officer who became the main service at PT KCJ in Klender Baru Station is divided into several parts including: Officer Counters, Announcer, Passager Service and Inside Security Officer (PKD). The results show that PT KCJ has a good service procedure, and also shown through the report that PT KJC has less complaint from the passenger. Nevertheless, service excellent implementation is still facing the obstacles, such as train travel disturbance, queue at the counter, and lack of seats to wait for the train. Suggestions for PT KCJ to add train travel and additional facilities such as seats and gate-in gate-out Machines
FRONTLINER SERVICES IN PT KAI COMMUTER JABODETABEK NEW KLENDER STATION, EAST JAKARTA Setyo Rini, Ratih; Wijayanti, Mei
SCIENTIFIC JOURNAL OF REFLECTION : Economic, Accounting, Management and Business Vol. 1 No. 3 (2018): SCIENTIFIC JOURNAL OF REFLECTION : Economic, Accounting, Management and Busines
Publisher : Sekolah Menengah Kejuruan (SMK) Pustek

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37481/sjr.v1i3.151

Abstract

Service excellent will produce satisfaction for customers. Many companis now are providing the best service to get consumers satisfaction. This research is to find out the implementation of service excellent provided by the frontliner officer PT KAI Commuter Jabodetabek at Klender Baru Station in East Jakarta. The research conducted through qualitative method from January to February 2017. Frontliner officer who became the main service at PT KCJ in Klender Baru Station is divided into several parts including: Officer Counters, Announcer, Passager Service and Inside Security Officer (PKD). The results show that PT KCJ has a good service procedure, and also shown through the report that PT KJC has less complaint from the passenger. Nevertheless, service excellent implementation is still facing the obstacles, such as train travel disturbance, queue at the counter, and lack of seats to wait for the train. Suggestions for PT KCJ to add train travel and additional facilities such as seats and gate-in gate-out Machines
Pengaruh Cash Flow dan Leverage terhadap Cash Holding Ratih Setyo Rini
JABI (Jurnal Akuntansi Berkelanjutan Indonesia) Vol 5, No 1 (2022): JABI (Jurnal Akuntansi Berkelanjutan Indonesia)
Publisher : Universitas Pamulang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32493/JABI.v1i1.y2022.p20-28

Abstract

This study aims to determine the Influence of Cash Flow and Leverage on Cash Holding, an Empirical Study on Manufacturing Companies in the Food and Beverage Sub-sector listed on the Indonesia Stock Exchange in 2015-2020. This type of research is quantitative where to get a sample of 66 data using the purposive sampling method. This study uses secondary data from the annual report on the idx.go.id web which is then processed by panel data regression analysis using EViews 10. The results of this study are simultaneously that cash flow and leverage have a significant effect on cash holding. Partially, cash flow has no effect on cash holding. However, partially leverage has a negative effect on cash holding
PENGARUH PENYALURAN KREDIT USAHA RAKYAT (KUR), TINGKAT SUKU BUNGA TERHADAP KINERJA KEUANGAN BANK PEMBANGUNAN DAERAH MELALUI NON PERFORMING LOAN (NPL) DAN BIAYA OPERASI DAN PENDAPATAN OPERASI (BOPO) Ratih Setyo Rini; Eko Aristanto
JABI (Jurnal Akuntansi Berkelanjutan Indonesia) Vol 2, No 2 (2019): JABI (Jurnal Akuntansi Berkelanjutan Indonesia)
Publisher : Universitas Pamulang

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (1499.037 KB) | DOI: 10.32493/JABI.v2i2.y2019.p148-164

Abstract

People's Business Credit (KUR) is a Credit / Financing scheme specifically for Micro, Small and Medium Enterprises and Cooperatives whose businesses are feasible but do not have sufficient collateral required by the bank (unbankable). The research objective was to analyze the Effect of People's Business Credit (KUR) Distribution, Interest Rates on Financial Performance of Regional Development Banks Through Non-Performing Loans (NPL) and Operating Costs and Operating Revenues (BOPO) and analyze the differences in financial performance of Regional Development Banks before and after becoming KUR distribution Bank. The sample used in this study is the Regional Development Bank in Java, which has been incorporated in the KUR Distribution Bank in 2008, namely BPD in Yogyakarta, BPD East Java and BPD DKI Jakarta. The observation used data from the Regional Development Bank for the period 2005-2015. The results of the credit distribution and interest rates in the KUR distribution did not have a significant impact on the NPL and BOPO and showed that there were no better significant differences in the financial performance variables in the years BPD became the KUR distributor. The result recommends BPD to continue distributing KUR.
SALURAN PEMASARAN LANGSUNG JASA PERIKLANAN MEDIA LUAR RUANG PT WARNA WARNI MEDIA Ratih Setyo Rini; Faizal Roni; Belinda Putri Maharani
SCIENTIFIC JOURNAL OF REFLECTION : Economic, Accounting, Management and Business Vol. 4 No. 1 (2021): SCIENTIFIC JOURNAL OF REFLECTION: Economic, Accounting, Management, & Business
Publisher : Sekolah Menengah Kejuruan (SMK) Pustek

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37481/sjr.v4i1.252

Abstract

Direct marketing is one form of marketing that companies choose to be able to reach potential clients more quickly. This study describes the Direct Marketing Strategy of Outdoor Media Advertising Services at PT Warna Warni Media Jakarta. The research was conducted from February to April 2017 using qualitative research methods. PT Warna Warni Media, as a company engaged in outdoor media advertising services, markets its products directly. PT Warna Warni Media Jakarta has two direct marketing channels in marketing the company's products, namely through face-to-face contact with an Account Executive assisted by direct mail by Marketing Support. Over the past three months, the Direct Marketing Team has succeeded in closing deals 67 times out of 132 negotiations that have been conducted. The success of the company's direct marketing cannot be separated from the form of promotion it provides, in the form of discount, bartering and sponsorship programs
PEMANTAUAN DAN EVALUASI KEGIATAN PEMBERDAYAAN DAN PENGEMBANGAN KETANGGUHAN MASYARAKAT DESA TANGGUH BENCANA DI PROVINSI RIAU Ratih Setyo Rini; Puji Yuniarti; Wiwin Wianti
SCIENTIFIC JOURNAL OF REFLECTION : Economic, Accounting, Management and Business Vol. 4 No. 3 (2021): SCIENTIFIC JOURNAL OF REFLECTION: Economic, Accounting, Management, & Business
Publisher : Sekolah Menengah Kejuruan (SMK) Pustek

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37481/sjr.v4i3.339

Abstract

This research is descriptive qualitative with the aim of describing the Empowerment and Development of Community Resilience Activities in Disaster Resilient Villages in Riau Province. To get a complete picture and to be able to provide evaluations on several aspects of the assessment, monitoring of the implementation of activities is carried out through direct interviews with activity actors and reading literature through documents and reports on the implementation of activities. In general, all stages of Activities Empowerment and Development of Community Resilience in Disaster Resilient Villages has been carried out in Riau Province, namely in Siak Regency and Kampar Regency. In Siak Regency, activities were carried out in 3 (three) sub-districts and 3 (three) villages/kelurahan. Meanwhile in Kampar Regency, activities were carried out in 2 (two) sub-districts and 2 (two) villages/kelurahan. Empowerment and Development of Community Resilience in Disaster Resilient Villages in Riau Province. In general, it has achieved its objectives, but during the implementation of the activity stages, it has faced several problems. One suggestion for improving activities is to provide a budget for training (continuity) in forest fire control for government officials, village volunteers and forestry companies as well as communities around the forest.
COACHING PROGRAM DALAM MENINGKATKAN PENGEMBANGAN KARYAWAN PT HUTAMA KARYA INFRASTRUKTUR Sudirja Sudirja; Ratih Setyo Rini
SCIENTIFIC JOURNAL OF REFLECTION : Economic, Accounting, Management and Business Vol. 5 No. 1 (2022): SCIENTIFIC JOURNAL OF REFLECTION: Economic, Accounting, Management, & Business
Publisher : Sekolah Menengah Kejuruan (SMK) Pustek

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37481/sjr.v5i1.431

Abstract

Human resource development must be carried out seriously and consistently, one of which is through coaching activities. Coaching is an HR development activity through internal qualitative actions, namely helping employees to identify their potential, goals in their careers, identify potential problems, and find ways to solve them, to get optimal performance. This research was conducted on employees of PT. Hutama Karya Infrastructure with a qualitative method. In collecting data, field observations were carried out through coaching activities. The analysis technique was carried out descriptively, namely explaining the actual conditions during the Coaching activity. The results of the activities carried out indicate that, employees of PT. Hutama Karya Infrastruktur gains self-reinforcement regarding its existence in the company, namely realizing career needs, occupying positions, and getting opportunities for self-development as well as increasing income / awards.
Pengawasan dan Pengendalian Kegiatan Bantuan Stimulan Perumahan Swadaya Kementerian PUPR Tahun 2017 di Provinsi Kalimantan Barat Ratih Setyo Rini
Cakrawala - Jurnal Humaniora Vol 18, No 1 (2018): Periode Maret 2018
Publisher : Universitas Bina Sarana Informatika

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (337.299 KB) | DOI: 10.31294/jc.v18i1.3348

Abstract

The Government has conducted variety efforts to address the needs and problems of housing, among other things through the Self-help Housing Stimulant Assistance Program (known by its Indonesian acronym BSPS). BSPS  encourage the community to be able to build  the House or re-improvement the house being livable. Regional Management Consultant known KMW is responsible as supervisors so that the implementation of the activities of the BSPS in accordance with quantitative and also kuaitatif target. This research is qualitative research conducted from March to December 2017 in West Kalimantan province. The data is obtained through a written report or an interview directly with the all parties involved in activities of the BSPS in West Kalimantan. The research found that monitoring and control functions has encouraged the activities of the BSPS in West Kalimantan was completed on time and get the House habitable as expected. Nevertheless some recommendations are made for improvements to the implementation of the activities as well as the monitoring process in the coming year. 
Study Of Impulse Buying Behavior On Interest In Using Paylater Facilities In The Marketplace With Celebrity Endorsers As Mediations Zahra Zahra; Dede Suleman; Anus Wuryanto; Etik Dwi Styaningrum; Ratih Setyo Rini; Asep Dony Suhendra; Supriatin Supriatin; Adi Chandra Setiawan
International Journal of Social and Management Studies Vol. 3 No. 6 (2022): December 2022
Publisher : IJOSMAS

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5555/ijosmas.v3i6.253

Abstract

The purpose of this study was to examine the effect of impulsive buying behavior on interest in using a paylater with celebrity endorser as an intervening variable. The sample of this study was 100 students in Jakarta who were selected using the convenience sampling method, data were collected using a questionnaire. The collected data is processed using SmartPls 3.0. The results of this study indicate that impulsive buying behavior has a significant effect on interest in using paylater. Celebrity endorser has no significant effect on interest in using paylater, Celebrity endorser also has no significant effect as an intervening variable
DIGITAL MARKETING UNTUK KEBERLANGSUNGAN USAHA EKONOMI KREATIF UMKM WANOJA BINANGKIT BOGOR Aan Rahman; Puji Yuniarti; Ratih Setyo Rini; Helmy Ivan Taruna
Jurnal Abdimas Mandiri Vol. 6 No. 3
Publisher : UNIVERSITAS INDO GLOBAL MANDIRI

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36982/jam.v6i3.2707

Abstract

Pemberlakuan kembali pembatasan mobilisasi masyarakat selama pandemi karena peningkatan Virus Corona varian Omicron yang diterapkan pemerintah semakin menumbuhkan kebiasaan baru dalam kehidupan bermasyarakat untuk mendukung upaya pencegahan dan pengendalian virus Covid-19. Pembatasan ini juga berlaku dalam kegiatan berorganisasi, salah satunya kegiatan pengabdian masyarakat kepada mitra kelompok masyarakat dengan selalu mengedepankan protokol kesehatan. Permasalahan utama Wanoja Binangkit Kabupaten Bogor antara lain kemampuan pengurus dan anggota dalam bidang memasarkan produk UMKM secara online atau e-marketing masih kurang, Solusi yang disampaikan melalui kegiatan pengabdian masyarakat ini yaitu dengan melaksanakan pelatihan kepada pengurus Wanoja Binangkit Kabupaten Bogor tentang pelatihan implementasi digital marketing untuk keberlangsungan usaha ekonomi kreatif agar dapat memanfaatkan dan menerapkan e-marketing sebagai pertahanan ekonomi Bentuk kegiatan pelatihan dilakukan secara virtual memanfaatkan teknologi melalui media online aplikasi Zoom oleh dosen UBSI yang telah ditunjuk sebagai tutor. Pelatihan ini memberikan dampak positif bagi keberlangsungan usaha ekonomi kreatif UMKM Wanoja Binangkit di tengah Pandemi Covid 19  dan akan dilaksanakan secara bertahap dan berkesinambungan agar diperoleh hasil yang optimal.Kata kunci : Digital Marketing, Ekonomi Kreatif