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All Journal Jurnal Studi Komunikasi dan Media Jurnal Komunikasi Ikatan Sarjana Komunikasi Indonesia
Boer, Rino F
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Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice

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EXPLORING THE UTILIZATION OF GOVERNMENT SOCIAL MEDIA AS AN INFORMATION SOURCE Ernungtyas, Niken Febrina; Irwansyah, Irwansyah; Boer, Rino F; Qadrifa, Sabrina Sofi
Jurnal Studi Komunikasi dan Media Vol 28 No No. 2 (2024): JURNAL STUDI KOMUNIKASI DAN MEDIA (JSKM)
Publisher : BPSDMP Kominfo Jakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.17933/jskm.2024.5419

Abstract

Developments in digital transformation and information technology have led to the transformation of society into an information society. The government needs to leverage government social media, which utilizes information and communication technologies (ICT), to disseminate effective, affordable, and up-to-date public information to the public. As a result, the purpose of this research is to explore the use of government social media as an information source. A survey of 263 respondents was collected through questionnaires. The research analysis employed in this study was descriptive statistics. The findings illustrate that Instagram is the most frequently used social media platform by citizens to search for public information. It was found that in the last four years, the number of new followers on the government's Instagram, Twitter, Facebook, and YouTube accounts has increased, with most of the new followers coming in the last 1-2 years. Most respondents who follow the government's Instagram and Twitter mentioned general information and education/scholarship information as their reasons for following. The government's Facebook followers mostly chose general and health/pandemic information. Meanwhile, government YouTube followers do so for education/scholarship information and health/pandemic information.
Reputation Communication of Online Companies Boer, Rino F
Jurnal Komunikasi Ikatan Sarjana Komunikasi Indonesia Vol. 3 No. 1 (2018): June 2018 - Jurnal Komunikasi Ikatan Sarjana Komunikasi Indonesia
Publisher : Ikatan Sarjana Komunikasi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25008/jkiski.v3i1.147

Abstract

Nowdays, technology & information development has opened trading through the internet. Digital trading better known as e-commerce is growing rapidly with support of digital communication facilities. Bukalapak.com is the research object because Bukalapak.com is one of the famous online selling sites in Indonesia which experience a decline in performance since its started on 2010 from its several digital indicators. One important aspect for online company is digital service. How does the digital service quality/e-ServQual affect the company's reputation? The purpose of this study is to analyze the e-ServQual influence on consumer trust, analyze the influence of consumer trust on corporate reputation, and analyzieng the effect of e-ServQual on companies mediated by consumer trust in Bukalapak.com users. The population of this study is 111 members of the community of Bukalapak Jakarta. Data was collected through surveys and questionnaire distribution and data analysis used is path analysis. The results of the study showed that e-ServQual has unsignificant negative on corporate reputation (direct effect), e-ServQual has a significant positive effect on consumer trust, consumer trust has a positive effect on corporate reputation, and e-ServQual has significant positive effect on corporate reputation mediated by consumer trust (indirect effect).
Co-Authors Ernungtyas, Niken Febrina Irwansyah Irwansyah Qadrifa, Sabrina Sofi