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All Journal Jurnal Ekonomi Pembangunan JURNAL MANAJEMEN International Journal of Economics, Business and Accounting Research (IJEBAR)
Parminto, Ardi
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Economics, Econometrics & Finance Other

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PENGARUH KUALITAS LAYANAN TERHADAP KEPUASAN DAN LOYALITAS NASABAH BANK BRI SYARIAH DI SAMARINDA Pratama, Apriadi; Rusmilawati, .; Parminto, Ardi
Jurnal Ekonomi Pembangunan Vol 11, No 1 (2013): Jurnal Ekonomi Pembangunan
Publisher : Pusat Pengkajian Ekonomi dan Kebijakan Publik

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (0.036 KB) | DOI: 10.22219/jep.v11i1.3728

Abstract

This study aims to determine the effect of service quality consisting of Reliability (X1), Responsiveness (X2), Assurance (X3), Empathy (X4), and Tangible (X5) customer satisfaction (Y1) and customer loyalty (Y2) at Bank BRI Sharia in Samarinda. T test results are known effects of service quality on customer satisfaction (Y1). Variable Reliability (X1) significant because the level (sig <0.05), namely (0.000 <0.05). Variable Responsiveness (X2) is significant (0.036 <0.05). Variable Assurance (X3) is significant (0.000 <0.05). Empathy variable (X4) is significant (0.001 <0.05). Tangible variable (X5) had no significant effect due to the level (sig> 0.05), namely (0.627> 0.05).
ANALYSIS OF THE EFFECT OF WORK STRESS, WORK LOAD AND WORK ENVIRONMENT TURNOVER INTENTION Faturrahman, Faturrahman; Parminto, Ardi; Irwansyah, Irwansyah
International Journal of Economics, Business and Accounting Research (IJEBAR) Vol 4, No 03 (2020): IJEBAR, VOL. 04 ISSUE 03, SEPTEMBER 2020
Publisher : LPPM ITB AAS INDONESIA (d.h STIE AAS Surakarta)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29040/ijebar.v4i03.1278

Abstract

This study aims to determine the effect of work stress, workload and the environment on employee turnover intention of non civil servants. This study uses survey research methods and data collection techniques used are observation, interviews, literature studies and questionnaires. The sample in the study were 100 employees whose sample size was determined through the Slovin formula. The analytical method used is simple regression and multiple regression. From the results of the study, it is known that variable X1 (work stress) partially influences the variable Y (turnover intention). Variable X2 (workload) partially influences the variable Y (turnover intetions). Variable X3 (work environment) partially influences the variable Y (turnover intention). And it is known that variables X1 (work stress), X2 (work load) and X3 (work environment) simultaneously affect variable Y (turnover intention) Keywords: work stress, work load, work environment, turnover intention
Pengaruh gaya kepemimpinan dan iklim organisasi terhadap motivasi kerja serta kinerja karyawan perusahaan daerah air minum Anggraeni, Mona; Parminto, Ardi; Effendi, Aji Sofyan
JURNAL MANAJEMEN Vol. 15 No. 2 (2023): Juni
Publisher : Fakultas Ekonomi dan Bisnis Universitas Mulawarman

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30872/jmmn.v15i2.14048

Abstract

Tujuan penelitian ini adalah untuk mengetahui pengaruh gaya kepemimpinan dan iklim organisasi terhadap motivasi kerja dan kinerja karyawan PDAM Tirta Kencana Kota Samarinda. Data yang digunakan dalam penelitian ini diperoleh melalui wawancara langsung dengan menggunakan kuesioner. Metode analisis yang digunakan dalam penelitian ini adalah analisis jalur. Dari hasil analisis data saya, dapat disimpulkan bahwa: (1) Pengaruh gaya kepemimpinan secara langsung terhadap motivasi karyawan dengan hubungan positif tidak berpengaruh signifikan. (2) Pengaruh langsung iklim organisasi terhadap motivasi karyawan dengan hubungan positif tidak berpengaruh signifikan. (3) Pengaruh gaya kepemimpinan secara langsung terhadap kinerja karyawan dengan arah hubungan negatif yang signifikan. (4) Pengaruh iklim organisasi secara langsung terhadap kinerja karyawan dengan hubungan positif tidak berpengaruh signifikan. (5) Pengaruh motivasi kerja karyawan secara langsung terhadap kinerja karyawan dengan arah hubungan positif yang signifikan. (6) Pengaruh tidak langsung gaya kepemimpinan terhadap kinerja karyawan melalui motivasi kerja karyawan berkontribusi sebesar -0,001 (7) Pengaruh tidak langsung iklim organisasi terhadap kinerja karyawan melalui motivasi kerja karyawan berkontribusi sebesar 6910.
Co-Authors Effendi, Aji Sofyan Faturrahman Irwansyah Irwansyah Mona Anggraeni, Mona Pratama, Apriadi Rusmilawati, .