Article Per Year (5 Year)
p-Index From 2021 - 2026
0.817
P-Index
This Author published in this journals
All Journal ASEAN Journal on Hospitality and Tourism Indonesian Management and Accounting Research
Herjanto, Halimin
Unknown Affiliation
Humanities Economics, Econometrics & Finance Engineering Social Sciences

Published : 4 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 4 Documents
Search

 1 
The Moderating Role of Personalization on Attitude-Emotion-Behavior (AEB) Model Anggraini, Josephine Diah; Adiwijaya, Michael; Herjanto, Halimin
Indonesian Management and Accounting Research Vol. 23 No. 2 (2024): Indonesian Management and Accounting Research
Publisher : Lembaga Penerbit Fakultas Ekonomi dan Bisns, Universitas Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25105/982aa834

Abstract

There is no doubt that push notifications have become an important business communication tool. This study investigates how smartphone users’ attitude toward push notifications affects their behavioral response. Based on Smart-PLS statistical results from a study of 100 Indonesian smartphone users, three important findings emerged. First, smartphone users’ attitude toward push notifications significantly and positively influences their emotional value. Second, emotional value strongly affects users’ behavioral response. Third, personalization moderates the relationship between attitude toward push notifications and emotional value and between emotional value and behavioral response. The findings of our study extend the current research repertoires on push notifications as well as offering a clear direction for future research and managerial suggestions.
From Cuisine to Connection: How Cultural Encounters and Surprise Gestures Enrich Restaurant Experiences For International Tourist Dating Couples In Maldives and Thailand Herjanto, Halimin; Boone, Sara
Indonesian Management and Accounting Research Vol. 24 No. 1 (2025): Indonesian Management and Accounting Research
Publisher : Lembaga Penerbit Fakultas Ekonomi dan Bisns, Universitas Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25105/v24i1.21517

Abstract

Dating couples are considered promising by restaurant markets, as they are willing to spend a substantial amount on dining out. Yet, the extant literature has not fully investigated this segment. This study aims to examine this segment by exploring the restaurant satisfaction of international tourist dating couples (ITDCs) in Thailand and the Maldives. A total of 202 ITDC’s comments on the TripAdvisor site were coded and analyzed using NVIVO-14. The findings show that general and common restaurant attributes (i.e., the quality of food and service, a restaurant’s physical attributes, and price) are responsible for ITDCs’ dining out experience. Interestingly, the study reveals that new attributes such as cultural encounters, surprise gestures, and chef/manager encounters also play a substantial role in determining such experiences.  The findings of this research contribute to customer experience and satisfaction literature by identifying key decision-making factors influencing ITDCs' restaurant choices while offering practical recommendations. For example, restaurants are encouraged to utilize local tableware (e.g., banana leaves) and assign local names to foster cultural connections, offer surprise gestures like customized thank-you cards and small gifts, and promote chef-customer interactions to describe dishes. To the authors’ knowledge, this is the first thematic analysis study on ITDCs, providing valuable insights into the core attributes shaping their restaurant experiences.
How Do International Tourists Choose Vegetarian Restaurant? A Thematic Analysis of TripAdvisor Reviews Herjanto, Halimin; Dengub, Sofiya; Ryerson, James
ASEAN Journal on Hospitality and Tourism Vol. 23 No. 3 (2025):
Publisher : Centre For Tourism Planning and Development

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5614/ajht.2025.23.3.01

Abstract

Customer satisfaction is the mantra for successful and sustainable vegetarian restaurants. However, the existing literature has failed to provide a comprehensive taxonomy of this phenomenon because studies have primarily been conducted in the Western world, focusing on domestic customers, overlooking Asian contexts, and adopting the perspective of international tourists traveling to these regions. Gaining insights from the Asian context, specifically from international tourists who travel to Indonesia, may offer a better understanding of such a phenomenon. Online comments on the TripAdvisor website were analyzed, and the findings suggest that nine themes (price, entertainment, setting, surprise factors, food, service, facility, location, and staff) are responsible for Vegetarian restaurant customer satisfaction.
New Attributions to Sales Performance in a Highly Spiritual Market: Individuals’ Spirituality and Family Support Franklin, Drew; Herjanto, Halimin
Indonesian Management and Accounting Research Vol. 25 No. 1 (2026): Indonesian Management and Accounting Research
Publisher : Lembaga Penerbit Fakultas Ekonomi dan Bisns, Universitas Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25105/v25i1.22398

Abstract

Salespeople play a critical role in determining the success of sales organizations through their performance. However, existing research has predominantly focused on Western contexts, with limited attention to highly spiritual markets where religiosity significantly influences personal and professional life. This study aims to examine the factors affecting salespeople’s performance within such a context. Adopting a qualitative approach, this study utilizes thematic analysis of semi-structured interviews with 24 high-performing life insurance salespeople in Indonesia. The findings identify four key categories influencing sales performance: salesperson, organization, buyer, and competitor. Among these, the salesperson category emerges as the most dominant. Notably, spirituality and family support are identified as two important and previously underexplored factors within this category. These findings contribute to the literature by reinforcing the central role of individual-level factors in driving sales performance while extending the discussion to include spiritual and familial dimensions. The results suggest that sales organizations should not only focus on developing selling skills and providing organizational support but also consider the internal values and personal well-being of salespeople. Encouraging alignment between work, personal beliefs, and family support may enhance sustainable sales performance, particularly in highly spiritual markets.
Co-Authors Anggraini, Josephine Diah Boone, Sara Dengub, Sofiya Erickson, Elisabeth Franklin, Drew Michael Adiwijaya Ryerson, James Scheller-Sampson, Jean