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Analisis Perbaikan Kualitas Layanan dengan Mengintegrasikan Model Kano – Quality Function Deployment (QFD) pada Jasa Perbankan (Studi Kasus: Bank BRI Unit Surian Kabupaten Solok) Firman, Firman; Linda, Muthia Roza; Putri, Amelia Eka
Jurnal Kajian Manajemen Bisnis Vol 5, No 2 (2016): Jurnal Kajian Manajemen Bisnis
Publisher : Jurusan Manajemen Fakultas Ekonomi Universitas Negeri Padang

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (118.121 KB) | DOI: 10.24036/jkmb.10750600

Abstract

The purpose of this study was to analyze (1) the level of importance of each attribute of service quality in Bank BRI Unit Surian, (2) to analyze the performance of services in BRI Unit Surian, (3) to analyze the response techniques that prioritized for improvement service quality in Bank BRI Unit Surian.In this study, attributes are classified into Kano category and then integrated into the QFD using frameworks. The results showed there were eight attributes that are must-be category, nine attributes are one-dimensional, and 5 attributes are attractive. Based on the level of importance, the attributes considered most important by the customer is the bank provides personal attention to customers. While the attributes that have the highest performance values are employees who groomed, and attributes that have the lowest performance value is the bank's employees provide prompt service. Furthermore, the priority attribute is the bank keep accurate records. And priorities of technical responses is to provide standardized training services to employees.
Validity of the QuizWhizzer-Based Assessment Instrument for Measuring Middle School Students' Multirepresentation Ability Putri, Amelia Eka; Nuha, Ulin; Mahardika, I Ketut
International Journal of Education, Information Technology, and Others Vol 7 No 2 (2024): International Journal of Education, information technology   and others (IJEIT)
Publisher : Peneliti.net

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5281/zenodo.10968260

Abstract

Science learning at school provides benefits for students. Students can immerse themselves in nature in solving real-life problems using the multi-representational abilities that have been applied in learning. Multirepresentation ability is the ability to re-represent the same concept in different formats in physics concepts. Teachers have an important role in learning activities at school. Teachers are required to always think creatively, be innovative, and have the ability to invite students to play an active role in classroom learning. One assessment instrument (test) that can be used is QuizWhizzer. QuizWhizzer is a game that can be used in learning, with the aim of making students feel happy and not bored while learning, as well as helping teachers present material that is more interesting and not boring. QuizWhizzer is used as a medium for testing an assessment instrument. Assessment instruments have an important role in learning, namely to find out how high students' understanding of the material is. The assessment instrument consists of one aspect, namely valid. The instrument can be tested if it has passed the validation stage by the validator. If the instrument has been said to be valid then it can be tested on students.
DUKUNGAN KELUARGA DAN KUALITAS HIDUP PASIEN REMAJA DENGAN THALASSEMIA BETA MAYOR Putri, Amelia Eka; Purwati, Nyimas Heny
Indonesian Journal of Nursing Sciences and Practice Vol 2, No 2 (2019)
Publisher : Fakultas Ilmu Keperawatan Universitas Muhammadiyah Jakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24853/ijnsp.v2i2.43-50

Abstract

ABSTRAKThalassemia merupakan suatu kelainan darah yang diturunkan melalui keluarga. Hasil gangguan berupa penghancuran sel-sel darah merah yang berlebihan, yang mengarah ke anemia. Penelitian ini bertujuan untuk mengetahui hubungan dukungan keluarga dengan kualitas hidup pada remaja thalassemia beta mayor di RS. Hermina Kemayoran Jakarta Pusat Tahun 2019. Metode : Jenis penelitian yang digunakan yaitu deskriptif korelasi dengan desain cross sectional. Populasi dalam penelitian ini adalah remaja dengan thalassemia beta mayor yang berjumlah 70 remaja, dimana sampel yang diambil berjumlah 60 responden. Analisa data yang digunakan yaitu Univariat dan Bivariat dengan uji Chi square. Hasil : Dari hasil penelitian didapatkan bahwa ada hubungan antara dukungan keluarga dengan kualitas hidup pada remaja thalassemia beta mayor dengan p value 0,033 (< 0,05). Saran : Diharapkan untuk meningkatkan kembali program kesehatan atau konseling tentang dukungan keluarga dengan kualitas hidup pada remaja thalassemia beta mayor. Kata kunci: Thalassemia, dukungan keluarga, kualitas hidup.ABSTRACTThalassemia is a blood disorder which passed down through the family. The results of interference in the form of the destruction of the red blood cells to excessive, which leads to anemia. This study aims to determine the correlation between family support and quality of life among teenagers with thalassemia beta major at the RS. Hermina Kemayoran Central Jakarta In 2019. Methods : the research Type used is descriptive correlation with cross sectional design. The population in this study is teenagers with thalassemia beta major that amounted to 70 teenagers, where the sample was taken totaling to 60 respondents. Data analysis used are Univariate and Bivariate with Chi square test. Results : the result showed that there is a correlation between family support and quality of life among teenagers with thalassemia beta major with a p value 0,033 (< 0,05). Advice : it is Expected to improve the back health program or counseling about family support and quality of life among teenagers with thalassemia beta major. Keywords: Thalassemia, family support, quality of life.