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All Journal Jurnal Ilmiah Cakrawarti Edunity: Kajian Ilmu Sosial dan Pendidikan Journal of Social Science
Widyantari, Ni Luh Putu
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Humanities Computer Science & IT Economics, Econometrics & Finance Languange, Linguistic, Communication & Media Social Sciences

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OPTIMALISASI TUGAS POKOK DAN FUNGSI PUSTAKAWAN DAN TENAGA ADMINISTRASI PERPUSTAKAAN SEKOLAH TINGGI ILMU SOSIAL DAN ILMU POLITIK MARGARANA Moedy, Emma Ratna Sari; Widyantari, Ni Luh Putu; Wikrama, A.A. Ngurah Agung Wira Bima; Kasna, I Ketut
Jurnal Ilmiah Cakrawarti Vol 6, No 2 (2023): Cakrawarti
Publisher : Universitas Mahendradatta Denpasar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47532/jic.v6i2.911

Abstract

Judul ini dibuat mengingat besarnya manfaat perpustakaan di tengah kebutuhan akan data dari dan untuk keluarga besar STISIP Margarana (mahasiswa, dosen dan warga sekitar) Kebutuhan perpustakaan sebagai ruang membaca diatur dalam Peraturan Pemerintah (PP) No. 28 Tahun 2014 Tentang Pelaksanaan UU No. 43 Tentang Kearsipan. Dalam implementasinya ada 7 fungsi perpustakaan yaitu fungsi pendidikan, fungsi informasi, fungsi penelitian, fungsi rekreasi, fungsi publikasi, fungsi deposit dan fungsi interpretasi. Hasil penelitian sudah ada usaha optimal, sesuai tupoksi, serta rasa optimis bahwa koleksi terbaru bisa sinergis dengan perkembangan jaman, jumlah mahasiswa dan dosen untuk membudayakan minat baca. Yang perlu dievaluasi adalah tantangan terhindar dari tumpang tindih tupoksi karena kenyataannya satu orang memegang beberapa tugas. Merangkapnya tugas merupakan tantangan sebab pelayanan optimal mengedepankan pro aktifnya para administrator. Solusinya adalah dapat bekerjasama dengan mahasiswa, dosen, pihak swasta seperti toko buku dan pemerintah baik pusat maupun daerah sekitar STISIP Margarana dalam hal pengadaan literasi. Di masa persaingan global, kualitas sumber daya manusia ditentukan dari pengetahuan yang dimiliki. Ini sebabnya ruang-ruang perpustakaan merupakan jembatan untuk upaya peningkatan sumber daya manusia di sekelilingnya. Dengan demikian perpustakaan hybrid menjadi keharusan, menuju digitalisasi pustaka. MoU dengan pihak-pihak yang bisa mendukung pengadaan buku terutama yang linier dengan  mata kuliah di STISIP Margarana. Menggiatkan perpustakaan keliling agar juga dapat menghidupkan minat baca warga sekitar sebagai bentuk pelaksanaa Tri Darma Perguruan Tinggi yaitu bidang pengabdian masayarakat. 
Implementation of Public Service Policy at the Buleleng Resort Police Service Center (SPKT) in Improving Service Quality and Community Trust Yohana, Kadek Robin; Sutrisna, I Wayan; Widyantari, Ni Luh Putu
Edunity Kajian Ilmu Sosial dan Pendidikan Vol. 4 No. 8 (2025): Edunity: Social and Educational Studies
Publisher : PT Publikasiku Academic Solution

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.57096/edunity.v4i8.420

Abstract

This research discusses the implementation of public service policies at the Integrated Police Service Center (SPKT) of Buleleng Police aimed at improving service quality and public trust. Using a qualitative descriptive approach with empirical juridical methods, the study involved in-depth interviews with 15 SPKT officers, 3 police administrators, and 25 community members who used SPKT services. Data analysis employed thematic methods to identify patterns in service implementation. Findings reveal that effective public service is vital for building police-community trust. SPKT operates under Chief of Police Regulation No. 23 of 2010, providing administrative services such as receiving reports, issuing driving licenses, and criminal background check certificates (Surat Keterangan Catatan Kepolisian or SKCK). However, challenges remain, including code of ethics violations, limited human resources (8 officers for 150 daily visitors), and high public expectations. To tackle these issues, Buleleng Police introduced innovations like the Antos (Integrated Police Service Center Online Queue) system, which cut average waiting time from 3.5 to 1.2 hours. They also improve personnel competence and integrity through monthly training and encourage technological service innovations. The success of policy implementation depends largely on commitment, integrity, and adaptation to technology. This research aims to guide future development of public service policies within the police to promote good governance.
Analysis of Public Services for Receiving Complaints at The Integrated Police Service Center of The Bali Region Swandi, Recky Tanzillazil Rachim; Mahendra, I Made Agus; Widyantari, Ni Luh Putu
Journal Of Social Science (JoSS) Vol 3 No 12 (2024): JOSS: Journal of Social Science
Publisher : Al-Makki Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.57185/joss.v3i12.398

Abstract

This research analyzes public services related to receiving complaints at the Integrated Police Service Center (SPKT) in the Bali Region. SPKT serves as the frontline for the Indonesian National Police, which emphasizes the importance of effective complaint handling to gain the trust of the public. This study aims to evaluate service delivery through indicators such as response time, clarity of procedures, and officer professionalism. Using a qualitative approach, data was collected through interviews, observations, and document studies. The main findings show that although most respondents expressed satisfaction with the SPKT service, there are still some significant obstacles, including a lack of public understanding of the complaint procedure, limited facilities, and inadequate use of technology. These factors hinder effective service delivery and impact on public trust in the police. This study highlights the need for increased efforts, especially in socializing complaint procedures, optimizing the use of technology, and providing training for responsive and efficient services. Recommendations for Polri include improving communication strategies and infrastructure to better serve the community. Ultimately, this study contributes to the ongoing discourse to improve public services in law enforcement, aiming to foster greater community satisfaction and trust in the police institution.
Co-Authors Kasna, I Ketut Mahendra, I Made Agus Moedy, Emma Ratna Sari Sutrisna, I Wayan Swandi, Recky Tanzillazil Rachim Wikrama, A.A. Ngurah Agung Wira Bima Yohana, Kadek Robin