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All Journal TEKNOLOGI: Jurnal Ilmiah Sistem Informasi JUITA : Jurnal Informatika JIEET (Journal of Information Engineering and Educational Technology) Jurnal Abadimas Adi Buana Journal of Emerging Information Systems and Business Intelligence (JEISBI)
Bisma, Rahadian
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Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Electrical & Electronics Engineering Energy Engineering Languange, Linguistic, Communication & Media Library & Information Science Mathematics Public Health Other

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Analyzing the business process of the Religious Court in Surabaya using the Business Process Modeling Notation (BPMN) method.: Analisa Proses Bisnis Pengadilan Agama Surabaya Menggunakan Metode Business Process Modelling Notation (BPMN) Syarifudin, Muhammad Rois; Bisma, Rahadian
Journal of Emerging Information Systems and Business Intelligence (JEISBI) Vol. 4 No. 4 (2023)
Publisher : Universitas Negeri Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26740/jeisbi.v4i4.57499

Abstract

Every agency must have a goal to make each process effective and efficient. The Bsinsi process is one aspect that can influence the level of effectiveness and efficiency in an agency. The Surabaya Religious Court is one of three special courts in Indonesia which is located in Surabaya. There are several business processes at the Surabaya Religious Court including the registration process, payment process, inheritance registration process, divorce registration process, joint property case registration process, process minor marriage registration, mediation process, and trial process. The purpose of this research is to test and simulate the effectiveness and efficiency of business procedures used in the Surabaya Religious Courts. Analysis of the Surabaya Religious Court Business Process Using MethodsBusiness Process Modelling Notation (BPMN). Many difficulties were discovered during the study and modeling of business processes that might hinder the operation of each process, and the researcher then presented business process suggestions with various factors for decision making. The Surabaya Religious Court becomes more effective and efficient with the business process ideas proposed by the author.
Strategi Optimalisasi Manajemen Konfigurasi untuk Keamanan Informasi Berdasarkan ISO/IEC 27001:2022 Pujiani, Febri; Bisma, Rahadian
Journal of Emerging Information Systems and Business Intelligence (JEISBI) Vol. 5 No. 3 (2024)
Publisher : Universitas Negeri Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26740/jeisbi.v5i3.63358

Abstract

Keamanan informasi merupakan salah satu aspek yang krusial bagi organisasi. Upaya peningkatan keamanan informasi juga harus menjadi fokus utama untuk meminimalisir segala risiko yang bisa saja terjadi pada organisasi. Kerentanan keamanan ini juga berkaitan dengan manajemen konfigurasi. Sering kali serangan menargetkan area yang diatur dalam manajemen konfigurasi seperti perangkat lunak, perangkat keras, maupun pengaturan jaringan. Perubahan yang tidak terkontrol juga menjadi masalah serius pada proyek perangkat lunak. Manajemen konfigurasi memberikan kontrol untuk mengelola perubahan, karena perubahan yang tidak sah dan ketidakkonsistenan dapat terhindarkan. Selain itu, manajemen konfigurasi masih menjadi pendekatan baru untuk mengelola keamanan informasi terutama pada standar ISO/IEC 27001:2022, sehingga banyak organisasi yang belum familiar dengan konsep dan penerapannya. Hal ini menjadikan manajemen konfigurasi sebagai tantangan tersendiri bagi organisasi yang ingin memperbarui atau mendapatkan sertifikasi ISO/IEC 27001:2022. Dengan permasalahan yang telah dijabarkan, maka perlu dilakukan analisis proses dari manajemen konfigurasi untuk membantu organisasi memahami bagaimana menerapkan manajemen konfigurasi yang efektif sesuai dengan standar internasional, sehingga dapat mengurangi risiko keamanan dan memastikan sistem informasi tetap aman dan terkendali. Dalam penelitian ini menghasilkan 3 aktivitas utama untuk manajemen konfigurasi dan 4 dokumen untuk mendukung implementasi manajemen konfigurasi untuk membantu organisasi dalam pengelolaan konfigurasi yang efektif sesuai dengan standar internasional ISO/IEC 27001:2022.
Analysis of User Satisfaction of the "Lalamove" Application Using the SERVQUAL and EUCS Method Dewi, Anisa Tri Puspa; Bisma, Rahadian
Journal of Emerging Information Systems and Business Intelligence (JEISBI) Vol. 5 No. 4 (2024)
Publisher : Universitas Negeri Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26740/jeisbi.v5i4.65340

Abstract

Lalamove is a logistics platform connecting customers with trained drivers and couriers, offering secure, rapid, and convenient delivery solutions, focusing on quality, safety, and customer satisfaction. This study analyzes user satisfaction with the Lalamove application using twovice Quality (SERVQUAL) and End User  Computing Satisfaction (EUCS). The SERVQUAL method assesses service quality across five dimensions: tangible ty, dimensions, responsiveness, assurance, and empathy. Meanwhile, EUCS evaluates information system user satisfaction based on five dimensions: content, accuracy, Format, ease of use, and timeliness. Employing a quantitative approach with a survey method, this research involved 309 respondents comprising Lalamove application users, including customers and drivers. The results indicate that reliability and responsiveness (SERVQUAL), Format, and insourcing support (EUCS) significantly influence customer satisfaction. Additionally, the overall EUCS variables positively impact customer satisfaction. These findings suggest that combining SERVQUAL and EUCS provides a holistic understanding of service quality and user satisfaction, encompassing aspects of operational and user experience. Primary recommendations include enhancing system performance, improving delivery timeliness, and optimizing the application's interface design and usability.
Evaluation Municipal E-Health Service Quality: An E-GovQual and IPA Assesment of Surabaya’s Public Healthcare Platform Bisma, Rahadian; Prameisty, Dewi Rara
JUITA: Jurnal Informatika JUITA Vol. 14 Issue 1, March 2026
Publisher : Department of Informatics Engineering, Universitas Muhammadiyah Purwokerto

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

The Surabaya City E-Health service is one of the digital public services used for online queue registration for community health centers and hospitals owned by the Surabaya City government. Over the past three years, the number of individuals using the service has risen, but during implementation, service users still face several obstacles. The obstacles users encounter certainly affect their experience using the service. Therefore, it is important to evaluate the quality of Surabaya City's E-Health service using the E-GovQual and Importance-Performance Analysis (IPA) methods. Data collection was conducted using questionnaires distributed to users, and 400 respondents who met the research sample criteria were obtained. The analysis using E-GovQual found the lowest gap level for the RL6 indicator at -0.17 and the highest level of conformity at 96%. The quadrant mapping results on the IPA diagram identified six indicators that were highlighted for improvement: TR1, TR2, TR3, TR4, RL2, and CS2. Several improvement recommendations were provided in accordance with the priority improvement indicators, including those related to the security of service users' personal data. In contrast to earlier E-GovQual–IPA research that mainly evaluates general e-government portals, this study delivers an in-depth assessment of a municipal public healthcare digital service and presents targeted strategic suggestions derived from quadrant prioritization. The results emphasize the essential importance of trust-related factors, especially data protection and system dependability, in enhancing public trust in local e-health services
Co-Authors Aditya Prapanca andini, arifah mutia Ansori, Betzy Alimanda Arbaningrum, Millenia Puji Ardhini Warih Utami, Ardhini Warih Daenara, Amanda Dewi, Anisa Tri Puspa Eka Putra, Ricky Faulina, Ifa Hadisuwarno, Anthony Eko Ilyasa, Mochamad Khirzaeni Karimah, Oktalina Musyarofah, Sitta Rif’atul Musyarofah, Sitta Rif’atul Negara, Mulia Hartawan Nerisafitra, Paramitha Palupi, Ghea Sekar Prameisty, Dewi Rara Pujiani, Febri Ramadhintia, Raihan Sartika, Ibra Fadilla Nanda Suartana, I Made Syarifudin, Muhammad Rois Wardana, Laras Kusuma Woda, Juliet Regina