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All Journal Emerging Markets : Business and Management Studies Journal Jurnal Ekonomi dan Pembangunan Indonesia
Sitepu, Badikenita
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Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Languange, Linguistic, Communication & Media Social Sciences

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IMPACT OF SERVICE QUALITY, TRUST, AND CUSTOMER SATISFACTION ON CUSTOMER LOYALTY IN PT MEGA MANUNGGAL PROPERTY TBK Stefanie, Maria Anna; Sitepu, Badikenita
Emerging Markets : Business and Management Studies Journal Vol 6 No 1 (2018)
Publisher : Academic Research Centre Services

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (337.403 KB) | DOI: 10.33555/ijembm.v6i1.106

Abstract

In order to compete, survive, and grow the company is required to provide a good quality services to meet the needs and desires of its customers. Companies must be able to maintain a good reputation in the eyes of its customers. A good quality services will tend to give more satisfaction to the customers who use the services of the company. With emphasis on good service it will build a long-term profitable relationships with customers while also achieving customer loyalty. Therefore, this study is aiming to determine the importance of the impact of service quality, trust and customer satisfaction at PT Mega Manunggal Tbk Property in an effort to improve customer loyalty which will affect the company's survival. A questionnaire distribution method chosen in this study is to collect primary data. Completed questionnaires designed and distributed or disseminated to all customers. SPSS for windows has been used to process the primary data.Thefindings showed that there is a significant relationship between service quality and customer loyalty, meaning that if the quality of service increases, customer loyalty will also increase.There is a significant influence between customer trust and customerloyalty,meaning that if the customer trust increases, customer loyalty will also increase.
AN ANALYSIS OF CUSTOMER SHOPPING BEHAVIOR IN AN OUT-OF-STOCK SITUATION: A CASE STUDY AT THE HYPERMARKET GIANT IN PURWAKARTA Maulana, Andre; Sitepu, Badikenita
Emerging Markets : Business and Management Studies Journal Vol. 7 No. 2 (2020)
Publisher : Directorate of Academic Research and Community Services

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33555/ijembm.v7i2.126

Abstract

Every retailers want to keep their customers from leaving the store. One of the conditions that can make customers leave the store is when they experience out of stock situation. Out of stock is a threat to all retailers, including in Giant Purwakarta. The existence of out of stock conditions can make consumers leave the store or stay in the store. The decision to stay or leave the store is influenced by the characteristics that the consumer have. This study examines how much influence of the customer?s characteristic to the customer response when Giant Purwakarta out of stock. The type of this research is descriptive quantitative by using Pearson Chi-Square formula to analyse the relationship between variables. The results show that there are three characteristics that have significant value with customer response. The three characteristics are: general time constraint, brand loyalty, and store loyalty. On the other hand, the three characteristics of consumers found have no significant value with customer response when Giant Purwakarta facing out of stock. The three irrelevant characteristics are: Store distance, store price, and shopping trip. These results suggest that loyalty and time to shop become the most influential factors on consumer decision making to leave the store or stay in the store when retail store facing out of stock condition.
Analisis Anggaran Pemerintah (APBN dan APBN-P) dalam Perspektif Demokrasi Multipartai dan Koalisi Sitepu, Badikenita
Jurnal Ekonomi dan Pembangunan Indonesia Vol. 17, No. 1
Publisher : UI Scholars Hub

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Democratic system change in Indonesia resulted in a change of political system and economy of Indonesia. Changes in the political system was also followed by the country’s financial sector reform (or budget) in the process of change towards prosperity residents better. Using time series data from 1982 to 2011, this study found that the coalition is formed to have a positive and significant effect on the level of budget revenues in the state budget approval and the state budget, as well as the approval of the budget at the level of state budget. The Coalition does not have influence on the level of approval signifcant budget on state budget. The number of political parties only affect the level of budget revenues in the state budget approval. The level of tax agreements have a significant impact on the level of state budget approval and the state budget. Revenue budget approval rate has a significant influence on the level of approval of both the state budget expenditures and state budget.
Co-Authors Maulana, Andre Stefanie, Maria Anna