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All Journal Jurnal Pamator : Jurnal Ilmiah Universitas Trunojoyo Madura BBM (Buletin Bisnis dan Manajemen)
Yaqinah, Anies Khaqul
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Humanities Economics, Econometrics & Finance Social Sciences

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KINERJA KARYAWAN DAN FAKTOR-FAKTOR YANG MEMPENGARUHINYA Yaqinah, Anies Khaqul; Santoso, Aprih
BBM (Buletin Bisnis & Manajemen) Vol 6, No 01 (2020): Volume 6, No. 01, 2020
Publisher : Sekolah Tinggi Ilmu Ekonomi YPPI Rembang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47686/bbm.v6i01.284

Abstract

The problem in this research is that the Semarang Branch Mas telemarketing employees were unable to achieve the targets set by the Semarang Branch Sinar Mas Bank and this study aimed to analyze the factors of work ethic, skills, competence and communication towards the performance of telemarketing employees of Bank Sinar Mas Semarang Branch . The population in this study were all employees of the Semarang Branch SinarMas telemarketing, amounting to 66 employees while the sampling technique used was census technique and the analysis tool used in this study was multiple linear regression.The results showed that the work ethic, skills, competencies and communication variables had a positive and significant effect on the performance of the employees of Bank Sinar Mas Semarang Branch telemarketing and the results of the adjusted R square value in the regression model were obtained at 0.551 which means 55.1 percent of employee performance variables can be explained by work ethic, skills, competence and communication variables while the remaining 44.9 percent is explained by other variables outside of this study.
TELISIK DETERMINAN KINERJA KARYAWAN Yaqinah, Anies Khaqul; Santoso, Aprih
Jurnal Pamator : Jurnal Ilmiah Universitas Trunojoyo Vol 13, No 1: April 2020
Publisher : LPPM Universitas Trunojoyo Madura

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21107/pamator.v13i1.7009

Abstract

Permasalahan dalam penelitian ini dimana karyawan telemarketing Bank Sinar Mas Cabang Semarang tidak mampu mencapai target yang telah ditetapkan oleh Bank Sinar Mas Cabang Semarang dan penelitian ini bertujuan untuk menganalisis faktor etos kerja, keterampilan, kompetensi dan komunikasi terhadap terhadap kinerja karyawan telemarketing Bank Sinar Mas Cabang Semarang. Populasi dalam penelitian ini adalah seluruh karyawan telemarketing Bank SinarMas Cabang Semarang yang berjumlah 66 karyawan sedangkan teknik sampling yang digunakan adalah teknik sensus dan alat analisis yang digunakan dalam penelitian ini regresi linier berganda. Hasil penelitian menunjukkan bahwa variabel etos kerja, keterampilan, kompetensi dan komunikasi berpengaruh positif dan signifikan terhadap kinerja karyawan telemarketing Bank Sinar Mas Cabang Semarang serta hasil nilai adjusted R-square pada model regresi diperoleh sebesar 0,551 yang artinya 55,1 persen variabel kinerja karyawan dapat dijelaskan oleh variabel etos kerja, keterampilan, kompetensi dan komunikasi sedangkan sisanya sebesar 44,9 persen dijelaskan oleh variabel lain diluar penelitian ini.
Co-Authors Aprih Santoso