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All Journal TEPIAN Buletin Poltanesa CENDEKIA : Jurnal Ilmu Pengetahuan
Ilman, Nur
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Agriculture, Biological Sciences & Forestry Computer Science & IT Education

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STUDI PENGGUNA APLIKASI SISTEM INFORMASI KEARSIPAN DINAMIS TERINTEGRASI (SRIKANDI) PADA PEMERINTAH KOTA PALOPO H, INDAH AZZAHRA.; NATALIA, NATALIA; ILMAN, NUR
CENDEKIA: Jurnal Ilmu Pengetahuan Vol. 4 No. 4 (2024)
Publisher : Pusat Pengembangan Pendidikan dan Penelitian Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51878/cendekia.v4i4.3307

Abstract

This study aims to determine the satisfaction of users of the Srikandi Information System Application where the measurement of user satisfaction of the Srikandi application was carried out, their understanding especially the ease of using the Srikandi application, where a sample of Srikandi users who work in the Palopo city government environment was taken involving 20 respondents. The questionnaire questions were made with 10 questions using the google form tool with a likert scale whose results can be seen directly from the googleform output.The results of the study showed that many respondents answered agree and strongly agree with the existence of the Srikandi application, where this application makes the work of its users easier. With the Srikandi application, users can make their work time more efficient.The above shows that the SRIKANDI Application is very supportive in the governance of letter archiving performance in the Palopo City Government environment, in addition the SRIKANDI Application can be relied on in the efficiency of letter services in the city of Palopo. ABSTRAKPenelitian ini bertujuan untuk mempelajari kepuasan pengguna Aplikasi Sistem Informasi Srikandi dimana dilakukan pengukuran kepuasan pengguna aplikasi srikan pemahaman mereka khususnya kemudahan dalam penggunaan aplikasi srikandi, dimana dilakukan pengambilan sampel pengguna Srikandi yang bertugas di lingkup pemerintah kota Palopo yang melibatkan 20 orang responden.Pertanyaan kuisioner dibuat dengan 10 pertanyaan menggunakan tools google form dengan skala likert yang hasilnya langsung dapat dilihat dari output googleform tersebut.Hasil penelitian menunjukkan bahwa banyaknya responden menjawab setuju dan sangat setuju dengan adanya aplikasi srikandi, dimana aplikasi ini memudahkan pekerjaan para penggunanya. Dengan aplikasi srikandi pengguna dapat mengefesienkan waktu bekerja. Hal diatas menandakan bahwa Aplikasi SRIKANDI sangat mendukung dalam tata kelola kinerja pengarsipan surat di Pemerintahan kota Palopo selain itu Aplikasi SRIKANDI dapat diandalkan dalam efisiensi pelayanan persuratan di kota Palopo.
Analysis of User Satisfaction of the Palopo Samsat Information System Senobaan, Andy Tri Cahyo Yarid; Putri, Desi Revalina; Ilman, Nur
Poltanesa Vol 26 No 1 (2025): June 2025
Publisher : P3KM Politeknik Pertanian Negeri Samarinda

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51967/tanesa.v26i1.3264

Abstract

This study aims to analyze the user experience of using the Palopo Samsat information system, an application of information technology in public services, particularly in taxation. With the increasing use of information technology, especially in the process of administration and payment of motor vehicle taxes, this study aims to identify factors that influence user satisfaction, such as ease of access, data accuracy, speed of service, and ease of use of the system. This study uses a quantitative approach with data collection through surveys and questionnaires sent to Samsat users in Palopo City. Several new services implemented in this system, such as online tax payments, tax status updates, and tax collection services, are the main focus of this analysis. The results of the analysis show that the majority of users are satisfied with the ease of access and data accuracy, but there are several problems related to the speed of service, especially in providing system information. In analyzing the level of user satisfaction, this study uses an ease of use model that includes variables of system quality, information quality, and service quality. This study recommends that server optimization, increased service responsiveness, and better system integration be carried out to improve efficiency and user trust in the Samsat system. In addition, the development of chatbot features and increased data security are also recommended to prevent information discrepancies and improve service quality. Thus, this study is expected to provide recommendations for system improvements that can improve the quality of public services and the effectiveness of the Samsat information system in Palopo as a whole.
A Digital-Based Information System to Enhance Public Service Delivery in Samsat Services across Two Indonesian Provinces Ramadani, Adelia; Suherman, Alyah Lestari; Ilman, Nur
Poltanesa Vol 26 No 1 (2025): June 2025
Publisher : P3KM Politeknik Pertanian Negeri Samarinda

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51967/tanesa.v26i1.3307

Abstract

Samsat's digital transformation has greatly improved public service delivery in Indonesia, especially in South Sumatra and East Java.  Using a mixed-method approach that combines quantitative surveys and qualitative interviews, this study evaluates the effects of digitalization on administrative efficiency and user happiness.  Public trust in government agencies has increased, accessibility has improved, and service time has significantly decreased, according to the findings.    Persistent difficulties were found, nevertheless, such as poor rural infrastructure, low digital literacy, and problems synchronizing data among agencies.    In order to address these issues, this study suggests methods such as improving computer literacy initiatives, encouraging increased interagency cooperation, and designing user interfaces that are more inclusive. The research provides practical insights for optimizing digital public services, particularly in developing countries, and enriches the broader discourse on e-government implementation. The novelty of this study lies in its comparative analysis between two regional platforms, offering a comprehensive view of how administrative, technological, and socio-demographic factors influence digital service outcomes. The results contribute to informing policy strategies aimed at building more resilient, inclusive, and efficient public service systems in diverse governance contexts.
Implementation of the National Online Samsat System (e-Samsat) in Palopo’s Digital Era Wiradani, Ni Gusti Ayu; Arifuddin, Puput Flora; Ilman, Nur
TEPIAN Vol. 6 No. 3 (2025): September 2025
Publisher : Politeknik Pertanian Negeri Samarinda

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51967/tepian.v6i3.3348

Abstract

This article discusses the implementation of the National Online One-Stop Single Administration System (e-Samsat) as part of the digital transformation of public services in Palopo City. The main focus of this research is to evaluate the effectiveness of e-Samsatservices in improving the administrative efficiency of Motor Vehicle Tax (PKB) payments and encouraging taxpayer compliance. The e-Samsat service is expected to be a solution to the constraints in the conventional system, such as long queues, complex bureaucracy, and time constraints. This research uses a mixed method approach through field observations, in-depth interviews with Samsat employees and taxpayers, and a quantitative survey measuring user satisfaction with six aspects of the service: ease of use, payment methods, system efficiency, innovation, security, and infrastructure. The results showed that the majority of respondents felt helped by the existence of e-Samsat, especially in terms of ease of access and time flexibility. However, the system is not fully optimized as there are still stages that require physical presence, such as the five-year STNK validation. In addition, obstacles such as low digital literacy, lack of socialization, and technical disruptions such as unstable connections also affect the effectiveness of this system. The data shows that the level of taxpayer compliance fluctuates from year to year, with an improving trend in 2023-2024 as the number of vehicle units paying taxes online increases. This study concludes that the successful implementation of e-Samsat depends not only on the availability of technology, but also on infrastructure readiness, supporting policies, and active community involvement. Therefore, a system strengthening strategy is needed through improving digital infrastructure, public education, and inter-agency collaboration so that e-Samsat can function more effectively and sustainably in supporting the optimization of regional revenue and technology-based development.
Co-Authors Arifuddin, Puput Flora H, INDAH AZZAHRA. Natalia Natalia Putri, Desi Revalina Ramadani, Adelia Senobaan, Andy Tri Cahyo Yarid Suherman, Alyah Lestari Wiradani, Ni Gusti Ayu