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All Journal Borobudur Engineering Review
Rifai, Affan
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Automotive Engineering Engineering Mechanical Engineering

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Analisis Kualitas Pelayanan Untuk Meningkatkan Kepuasan Pelanggan Dengan Metode Quality Function Deployment (Studi Kasus PDAM Tirta Gemilang Unit Kalinegoro Kabupaten Magelang) Widodo, Eko Muh; Affan Jazaul Haq, Muhammad; Imron Rosyidi, Muhammad; Rifai, Affan
Borobudur Engineering Review Vol 5 No 01 (2025): Sistem Proses Industri
Publisher : Universitas Muhammadiyah Magelang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31603/benr.v5i01.12350

Abstract

PDAM Tirta Gemilang Unit Kalinegoro is one of the regional company units in Magelang Regency as a clean water provider that is responsible for developing and managing a clean water supply system. In an effort to serve customers, PDAM Tirta Gemilang Unit Kalinegoro received complaints from customers. This study aims to improve the quality of service according to customer needs. The study used the servqual approach and the Quality Function Deployment method. The results of this study found 4 attributes that were prioritized for improvement, namely notification when there was a disruption and repair (8.48), experienced officers (8.57), clean distributed water quality (8.59), speed of counter service (8.82). The priority of developing PDAM Tirta Gemilang Kalinegoro Unit to meet customer needs is by following the 2-stage QFD quality procedure sequence, namely providing training related to administrative skills (311.31), improving water treatment processes such as filtration and disinfection (223.44), maintaining and cleaning distribution networks (223.44), providing training related to operational procedures (197.37), providing training related to customer service (197.37), adding service counters (128.88), using social media such as Instagram and WhatsApp to provide notifications (124.74).
Analisis Kelayakan Usaha Budidaya Udang Vaname Menuju Agriculture yang Berkelanjutan Di Kecamatan Buayan Kabupaten Kebumen (Studi Kasus Di Tambak Udang Jladri) Basuki, Awaludin Yusuf; Muh Widodo, Eko; Rifai, Affan
Borobudur Engineering Review Vol 5 No 01 (2025): Sistem Proses Industri
Publisher : Universitas Muhammadiyah Magelang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31603/benr.v5i01.13456

Abstract

Jladri Shrimp Farm is a shrimp farm that has promising economic prospects, especially as Indonesia's leading export commodity. This pond faces various challenges from technical, economic and environmental aspects that can affect its sustainability. This study aims to analyze the feasibility of Vaname shrimp farming in Jladri Shrimp Pond based on these three aspects in order to provide recommendations for sustainable business development. The results showed that technically, this farm has an average Survival Rate (SR) value above 70%, which indicates a good Survival Rate of shrimp, as well as Feed Conversion Ratio (FCR) values ranging from 0.85 to 1.1, which indicates optimal feed efficiency. From an economic point to view, significant results were obtained as evidenced by the Payback Period of 1 year 6 months 14 days, a positive Net Present Value (NPV) of Rp 7,516,119,200, a Profitability Index (PI) of 7.54, and an Internal Rate of Return (IRR) of 111%. However, the environmental assessment showed that carbon emissions from electricity and fuel consumption exceeded the standards set, indicating the need for increased energy efficiency and the use of renewable energy to reduce environmental impacts and improve the sustainability of shrimp farming.
Co-Authors Affan Jazaul Haq, Muhammad Basuki, Awaludin Yusuf Eko Muh Widodo Imron Rosyidi, Muhammad Muh Widodo, Eko