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All Journal At-Taradhi: Jurnal Studi Ekonomi Community Empowerment AL-FALAH : Journal of Islamic Economics Equilibrium: Jurnal Ekonomi Syariah Review of Islamic Social Finance and Entrepreneurship
Mahdiya, Ilma
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Religion Arts Humanities Economics, Econometrics & Finance Education Public Health Social Sciences

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IMPORTANCE PERFORMANCE ANALYSIS TERHADAP PELAYANAN PERMINTAAN INFORMASI DEBITUR INDIVIDUAL (IDI) HISTORIS PADA KANTOR PERWAKILAN BANK INDONESIA PROVINSI KALIMANTAN SELATAN Mahdiya, Ilma; Faridah, Rohana
At-Taradhi Jurnal Studi Ekonomi Vol 8, No 2 (2017)
Publisher : Islamic Economics and Business Faculty of UIN Antasari

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.18592/at-taradhi.v8i2.2527

Abstract

Penelitian ini dilatar belakangi karena adanya pelayanan yang diberikan oleh Bank Indonesia kepada masyarakat khususnya nasabah debitur perbankan, yaitu Pelayanan Permintaan Informasi Debitur Individual (IDI) Historis. Sebagai lembaga negara yang memberikan pelayanan kepada masyarakat khususnya nasabah debitur, tentunya pegawai Bank Indonesia harus memberikan pelayanan yang terbaik atau prima kepada penerima pelayanan tersebut. Selama ini Kantor Perwakilan Bank Indonesia Provinsi Kalimantan Selatan belum memiliki standar pelayanan, untuk itu petugasnya harus mampu memperhatikan harapan yang dianggap penting bagi masyarakat. Rumusan masalah dalam penelitian ini adalah Bagaimana kualitas pelayanan permintaan Informasi Debitur Individual (IDI) Historis Pada Kantor Perwakilan Bank Indonesia Provinsi Kalimantan Selatan menggunakan metode Importance Performance Analysis?. Penelitian ini berupa penelitian lapangan (field research) dengan pendekatan deskriptif kuantitatif. Penelitian ini berlokasi di Kantor Perwakilan Bank Indonesia Provinsi Kalimantan Selatan yang beralamat di Jalan Lambung Mangkurat No.15, Kota Banjarmasin. Teknik pengumpulan data yang digunakan adalah dengan kuesioner. Hasil dari penelitian ini menunjukan bahwa dengan menggunakan metode Importance Performance Analysis diketahui kualitas pelayanan permintaan Informasi Debitur Individual (IDI) Historis Pada Kantor Perwakilan Bank Indonesia Provinsi Kalimantan Selatan belum memenuhi kriteria pelayanan prima atau terbaik karena secara keseluruhan terdapat kesenjangan antara nilai rata-rata tingkat kinerja/performance dengan nilai rata-rata tingkat kepentingan/importance. Dengan menggunakan diagram Cartesius terlihat faktor-faktor yang penting atau yang menjadi prioritas untuk menghilangkan kesenjangan sehingga meningkatkan kualitas pelayanan. Faktor-faktor pelayanan yang perlu diprioritaskan untuk diperbaiki adalah Item 21 (Pelayanan yang cepat) dan Item 51 (Peralatan penunjang kemudahan dan kenyamanan yang memadai).
Analysis of Sharia Kalsel Bank Service Quality in Banjarmasin City Using the Importance Performance Analysis Method Wahab, Abdul; Fitriana, Yunisia; Mahdiya, Ilma
AL-FALAH : Journal of Islamic Economics Vol. 8 No. 2 (2023)
Publisher : Institut Agama Islam Negeri (IAIN) Curup

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29240/alfalah.v8i2.8283

Abstract

Purpose: The purpose of this research is to discover how the service satisfaction level of Sharia Kalsel Bank in Banjarmasin City is being improved using the use of importance-performance analysis.Design/Method/Approach: This study is a field study with a quantitative descriptive approach. Purposive sampling is a non-probability sampling technique that involves taking samples based as being a customer of Sharia Kalsel Bank for at least one year, with a sample of 100 respondents.Findings: This study show that the service quality of Sharia Kalsel Bank in Banjarmasin City does not meet the criteria for excellent or best service because there is a gap between the average value of performance level and the average value of interest/importance level. The following service factors are identified as needing to be improved on a priority basis using the Cartesian diagram: 4 (Provide service within the estimated time), 7 (Fast service), 14 (Employees give individual (personal) attention to customers regardless of social status), 15 (Full attention of employees to give service for customer), 16 (Prioritize customers need), and 17 (Employees who understand customer needs), 23 (Contracts used in accordance with Al-Quran Hadith, and DSN Fatwas).Originality/Values: The results of measuring the level of customer service satisfaction and the proposed priority actions that can be taken to improve the quality of service at Bank Kalsel Syariah Banjarmasin City. 
Analytical Network Process Model-Based Halal Tourism Development Strategy in Banjarmasin City Wahab, Abdul; Al Hadi, M Qoshid; Mahdiya, Ilma
Equilibrium: Jurnal Ekonomi Syariah Vol 11, No 2 (2023): EQUILIBRIUM
Publisher : Prodi Ekonomi Syariah Pascasarjana IAIN Kudus

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21043/equilibrium.v11i2.22812

Abstract

This research seeks to determine the halal tourism development strategy in Banjarmasin City, prioritizing halal tourism development aspects, including tourist attraction, human resources, accessibility, regulations, marketing, and the environment. This research makes use of the Analytic Network Process approach. In-depth interviews and questionnaires were conducted with 12 expert informants consisting of academics, regulators, and practitioners. The results show that the priority issues are human resources, tourism services, regulations, and socialization. The priority solution to the four problems of developing halal tourism in Banjarmasin City is a regulatory solution. The strategies include 1) Improving the high-quality of human sources in halal tourism control; 2) Developing tourist services that are more Muslim-friendly; 3) Providing complete commitment and help from both the authorities and private zones in growing halal tourism; and 4) Accentuating the socialization and schooling concerning halal tourism to the network and tourism enterprise actors.
Empowering local MSMEs through digital sharia to foster the halal industry in South Kalimantan Wahab, Abdul; Hadi, M. Qoshid Al; Rahman, Auliya; Mahdiya, Ilma
Community Empowerment Vol 10 No 7 (2025)
Publisher : Universitas Muhammadiyah Magelang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31603/ce.12306

Abstract

This community service activity was designed to empower Micro, Small, and Medium Enterprises (MSMEs) using digital sharia principles to support the development of the halal industry in South Kalimantan. The primary target audience was the Indonesian Women Entrepreneurs Association (PERWIRA) of South Kalimantan Province. The program was delivered in a hybrid format, combining both in-person and online sessions to maximize reach and participation. The initiative resulted in a significant increase in the participants' digital sharia literacy. Participants began to adopt digital platforms that align with sharia principles in their business operations and showed a greater interest in the halal industry. Despite these successes, challenges were encountered, particularly related to the limited access to technology and inadequate digital infrastructure, which highlight the need for continuous support to ensure sustainable development. Overall, the activity successfully achieved its objectives and had a positive impact on the local halal industry. By enhancing digital sharia literacy and fostering greater participation among MSMEs, this program has the potential to drive sustainable economic growth in South Kalimantan.
AI in enhancing zakat’s role in collection and distribution: A model for digital transformation in Islamic philanthropy Wahab, Abdul; Mahdiya, Ilma; Afdhali, Muhammad Hasan
Review of Islamic Social Finance and Entrepreneurship Volume 5 Issue 1, 2026
Publisher : Center for Islamic Economics and Development Studies [P3EI]

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.20885/RISFE.vol5.iss1.art4

Abstract

Purpose – This study aims to develop a conceptual model for integrating artificial intelligence (AI) into zakat management to enhance the effectiveness of zakat collection and distribution while ensuring sustainability, transparency, and alignment with Sharia principles in the context of digital transformation of Islamic philanthropy.Methodology – This study adopts a qualitative conceptual approach based on a systematic literature review and theory building. The analytical framework integrates the technology organization environment (TOE), institutional theory, and maqasid al-Sharia approaches to map the relationships among key constructs influencing AI adoption and governance in zakat institutions.Findings – This study proposes a conceptual model of AI-enabled zakat management, indicating that technological readiness, organizational capabilities, environmental pressures, and institutional legitimacy are critical determinants of successful AI adoption in zakat governance. The findings also highlight that maqasid al-Sharia functions as an ethical anchor, guiding AI utilization toward distributive justice, wealth protection, and social welfare, rather than purely technical efficiency.Implications – Theoretically, this study expands the literature on digital zakat and values-based digital transformation by positioning AI as an institutional and ethical instrument. Conceptually, this model provides an analytical framework for zakat institutions, regulators, and Sharia technology developers to design legitimate, inclusive, and sustainable digital zakat governance.Originality – This study offers an original contribution by integrating the TOE framework, institutional theory, and maqasid al-Sharia into a single conceptual model, positioning AI not as a neutral technology but as a socio-technical system that must align with the normative objectives of zakat and Islamic ethics.
Co-Authors Abdul Wahab Afdhali, Muhammad Hasan Al Hadi, M Qoshid Auliya Rahman Fitriana, Yunisia Hadi, M. Qoshid Al ROHANA FARIDAH