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All Journal At-Taradhi: Jurnal Studi Ekonomi EQUILIBRIUM Community Empowerment AL-FALAH : Journal of Islamic Economics Equilibrium: Jurnal Ekonomi Syariah
Mahdiya, Ilma
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Religion Arts Humanities Economics, Econometrics & Finance Education Public Health Social Sciences

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IMPORTANCE PERFORMANCE ANALYSIS TERHADAP PELAYANAN PERMINTAAN INFORMASI DEBITUR INDIVIDUAL (IDI) HISTORIS PADA KANTOR PERWAKILAN BANK INDONESIA PROVINSI KALIMANTAN SELATAN Mahdiya, Ilma; Faridah, Rohana
At-Taradhi Jurnal Studi Ekonomi Vol 8, No 2 (2017)
Publisher : Islamic Economics and Business Faculty of UIN Antasari

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.18592/at-taradhi.v8i2.2527

Abstract

Penelitian ini dilatar belakangi karena adanya pelayanan yang diberikan oleh Bank Indonesia kepada masyarakat khususnya nasabah debitur perbankan, yaitu Pelayanan Permintaan Informasi Debitur Individual (IDI) Historis. Sebagai lembaga negara yang memberikan pelayanan kepada masyarakat khususnya nasabah debitur, tentunya pegawai Bank Indonesia harus memberikan pelayanan yang terbaik atau prima kepada penerima pelayanan tersebut. Selama ini Kantor Perwakilan Bank Indonesia Provinsi Kalimantan Selatan belum memiliki standar pelayanan, untuk itu petugasnya harus mampu memperhatikan harapan yang dianggap penting bagi masyarakat. Rumusan masalah dalam penelitian ini adalah Bagaimana kualitas pelayanan permintaan Informasi Debitur Individual (IDI) Historis Pada Kantor Perwakilan Bank Indonesia Provinsi Kalimantan Selatan menggunakan metode Importance Performance Analysis?. Penelitian ini berupa penelitian lapangan (field research) dengan pendekatan deskriptif kuantitatif. Penelitian ini berlokasi di Kantor Perwakilan Bank Indonesia Provinsi Kalimantan Selatan yang beralamat di Jalan Lambung Mangkurat No.15, Kota Banjarmasin. Teknik pengumpulan data yang digunakan adalah dengan kuesioner. Hasil dari penelitian ini menunjukan bahwa dengan menggunakan metode Importance Performance Analysis diketahui kualitas pelayanan permintaan Informasi Debitur Individual (IDI) Historis Pada Kantor Perwakilan Bank Indonesia Provinsi Kalimantan Selatan belum memenuhi kriteria pelayanan prima atau terbaik karena secara keseluruhan terdapat kesenjangan antara nilai rata-rata tingkat kinerja/performance dengan nilai rata-rata tingkat kepentingan/importance. Dengan menggunakan diagram Cartesius terlihat faktor-faktor yang penting atau yang menjadi prioritas untuk menghilangkan kesenjangan sehingga meningkatkan kualitas pelayanan. Faktor-faktor pelayanan yang perlu diprioritaskan untuk diperbaiki adalah Item 21 (Pelayanan yang cepat) dan Item 51 (Peralatan penunjang kemudahan dan kenyamanan yang memadai).
Analytical Network Process Model-Based Halal Tourism Development Strategy in Banjarmasin City Wahab, Abdul; Al Hadi, M Qoshid; Mahdiya, Ilma
EQUILIBRIUM Vol 11, No 2 (2023): EQUILIBRIUM
Publisher : Prodi Ekonomi Syariah Pascasarjana IAIN Kudus

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21043/equilibrium.v11i2.22812

Abstract

This research seeks to determine the halal tourism development strategy in Banjarmasin City, prioritizing halal tourism development aspects, including tourist attraction, human resources, accessibility, regulations, marketing, and the environment. This research makes use of the Analytic Network Process approach. In-depth interviews and questionnaires were conducted with 12 expert informants consisting of academics, regulators, and practitioners. The results show that the priority issues are human resources, tourism services, regulations, and socialization. The priority solution to the four problems of developing halal tourism in Banjarmasin City is a regulatory solution. The strategies include 1) Improving the high-quality of human sources in halal tourism control; 2) Developing tourist services that are more Muslim-friendly; 3) Providing complete commitment and help from both the authorities and private zones in growing halal tourism; and 4) Accentuating the socialization and schooling concerning halal tourism to the network and tourism enterprise actors.
Analysis of Sharia Kalsel Bank Service Quality in Banjarmasin City Using the Importance Performance Analysis Method Wahab, Abdul; Fitriana, Yunisia; Mahdiya, Ilma
AL-FALAH : Journal of Islamic Economics Vol 8, No 2 (2023)
Publisher : Institut Agama Islam Negeri (IAIN) Curup

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29240/alfalah.v8i2.8283

Abstract

Purpose: The purpose of this research is to discover how the service satisfaction level of Sharia Kalsel Bank in Banjarmasin City is being improved using the use of importance-performance analysis.Design/Method/Approach: This study is a field study with a quantitative descriptive approach. Purposive sampling is a non-probability sampling technique that involves taking samples based as being a customer of Sharia Kalsel Bank for at least one year, with a sample of 100 respondents.Findings: This study show that the service quality of Sharia Kalsel Bank in Banjarmasin City does not meet the criteria for excellent or best service because there is a gap between the average value of performance level and the average value of interest/importance level. The following service factors are identified as needing to be improved on a priority basis using the Cartesian diagram: 4 (Provide service within the estimated time), 7 (Fast service), 14 (Employees give individual (personal) attention to customers regardless of social status), 15 (Full attention of employees to give service for customer), 16 (Prioritize customers need), and 17 (Employees who understand customer needs), 23 (Contracts used in accordance with Al-Quran Hadith, and DSN Fatwas).Originality/Values: The results of measuring the level of customer service satisfaction and the proposed priority actions that can be taken to improve the quality of service at Bank Kalsel Syariah Banjarmasin City. 
Analytical Network Process Model-Based Halal Tourism Development Strategy in Banjarmasin City Wahab, Abdul; Al Hadi, M Qoshid; Mahdiya, Ilma
EQUILIBRIUM Vol 11, No 2 (2023): EQUILIBRIUM
Publisher : Prodi Ekonomi Syariah Pascasarjana IAIN Kudus

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21043/equilibrium.v11i2.22812

Abstract

This research seeks to determine the halal tourism development strategy in Banjarmasin City, prioritizing halal tourism development aspects, including tourist attraction, human resources, accessibility, regulations, marketing, and the environment. This research makes use of the Analytic Network Process approach. In-depth interviews and questionnaires were conducted with 12 expert informants consisting of academics, regulators, and practitioners. The results show that the priority issues are human resources, tourism services, regulations, and socialization. The priority solution to the four problems of developing halal tourism in Banjarmasin City is a regulatory solution. The strategies include 1) Improving the high-quality of human sources in halal tourism control; 2) Developing tourist services that are more Muslim-friendly; 3) Providing complete commitment and help from both the authorities and private zones in growing halal tourism; and 4) Accentuating the socialization and schooling concerning halal tourism to the network and tourism enterprise actors.
Empowering local MSMEs through digital sharia to foster the halal industry in South Kalimantan Wahab, Abdul; Hadi, M. Qoshid Al; Rahman, Auliya; Mahdiya, Ilma
Community Empowerment Vol 10 No 7 (2025)
Publisher : Universitas Muhammadiyah Magelang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31603/ce.12306

Abstract

This community service activity was designed to empower Micro, Small, and Medium Enterprises (MSMEs) using digital sharia principles to support the development of the halal industry in South Kalimantan. The primary target audience was the Indonesian Women Entrepreneurs Association (PERWIRA) of South Kalimantan Province. The program was delivered in a hybrid format, combining both in-person and online sessions to maximize reach and participation. The initiative resulted in a significant increase in the participants' digital sharia literacy. Participants began to adopt digital platforms that align with sharia principles in their business operations and showed a greater interest in the halal industry. Despite these successes, challenges were encountered, particularly related to the limited access to technology and inadequate digital infrastructure, which highlight the need for continuous support to ensure sustainable development. Overall, the activity successfully achieved its objectives and had a positive impact on the local halal industry. By enhancing digital sharia literacy and fostering greater participation among MSMEs, this program has the potential to drive sustainable economic growth in South Kalimantan.
Co-Authors Abdul Wahab Al Hadi, M Qoshid Auliya Rahman Fitriana, Yunisia Hadi, M. Qoshid Al ROHANA FARIDAH