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Pengaruh Organizational Citizenship Behavior pada Performance dengan Service Quality, Satisfaction dan Behavior Intention Sebagai Anteseden Suyono, Joko; Sunaryo, Sinto
Jurnal Ekonomi Bisnis dan Kewirausahaan Vol 4, No 1 (2015): Jurnal Ekonomi Bisnis dan Kewirausahaan (JEBIK)
Publisher : Fakultas Ekonomi dan Bisnis, UNTAN

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (136.557 KB) | DOI: 10.26418/jebik.v4i1.11457

Abstract

The purpose of the study is to observe the influence of organizational citizen behavior to performance. Organizational citizen behavior is affected by three variables namely satisfaction, service quality and behavior intention. The study was conducted on 12 nurses, 128 patients, and 10 nursing supervisor at a private hospital in Surakarta, Jawa Tengah. Stratified random sampling technique was applied to determine the number of sample. The result was based on structural equation modeling (SEM) method that showed there is no relationship between OCB and satisfaction and OCB to behavior intention. On the other hand, OCB to customer satisfaction, OCB to performance and satisfaction to performance are proved to be significant.
PRIDE IN THE WORKPLACE: A SYSTEMATIC LITERATURE REVIEW Muttaqin, Masykur Lutfi; Sunaryo, Sinto
JURNAL ILMIAH EDUNOMIKA Vol. 9 No. 1 (2025): EDUNOMIKA
Publisher : ITB AAS Indonesia Surakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Pride in the workplace telah menjadi topik yang menarik untuk diteliti dalam bidang human resources management. Akhir-akhir ini, penelitian mengenai topik ini bertambah pesat dengan keragaman industry dan negara yang terlibat. Tujuan dari penelitian ini adalah untuk memberikan gambaran perkembangan penelitian kuantitatif mengenai pride in the workplace yang terindex di scopus dalam rentang tahun 2007 hingga kuarter awal 2024 melalui Systematic Literature Review. Berdasarkan review pada 41 artikel terpilih, hasil penelitian ini menunjukkan bahwa pride in the workplace masih berada pada tahap yang sangat awal dan membutuhkan penelitian yang lebih mendalam. Hasil sejauh ini cukup menjanjikan, terutama terkait dampak yang dapat dihasilkan tema ini dalam beberapa proses manajemen dan pengembangan sumber daya manusia. Selain itu, jalur penelitian di masa depan juga telah diidentifikasi.
THE EFFECT OF TACIT KNOWLEDGE SHARING ON INNOVATIVE WORK BEHAVIOR: BIG PERSONALITY, MOTIVATION, SELF-EFFICIENCY AND TRUST AS ANTACEDENTS (Study on the Academic Staff of the Surakarta Batik Islamic University) Laili, Rosyida Nur; Sunaryo, Sinto
International Journal of Economics, Business and Accounting Research (IJEBAR) Vol 7 No 3 (2023): IJEBAR, VOL. 07 ISSUE 03, SEPTEMBER 2023
Publisher : LPPM ITB AAS INDONESIA (d.h STIE AAS Surakarta)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29040/ijebar.v7i3.11138

Abstract

Work Behavior: Big Personality, Motivation, Self-Efficacy and Trust as Antecedents (Study on Academic Staff of the Islamic University of Batik Surakarta). This research method uses quantitative methods with a total population of UNIBA academic staff100 personnel. The sampling technique for this study used non-probability sampling by taking samples from all of the respondent's data. Data collection techniques using questionnaires that will be givenUNIBA academic staff. The data analysis tool uses the Smart-PLS application. The research results show thatextraversion variable has a positive effect on tacit knowledge sharing, conscientiousness variable has a positive effect on tacit knowledge sharing, agreeableness variable has a positive effect on tacit knowledge sharing, emotional stability variable has a positive effect on tacit knowledge sharing, openness variable has a positive effect on tacit knowledge sharing, motivation variable has a positive effect on tacit knowledge sharing, self-efficacy variable has a positive effect on tacit knowledge sharing, trust variable has a positive effect on tacit knowledge sharing, tacit knowledge sharing variable has a positive effect on innovative work behavior. Keywords: Tacit Knowledge Sharing, Extraversion, Conscientiousness, Agreeableness, Emotional Stability, Openness, Motivation, Self-Efficacy, Trust, Innovative Work Behavior
The Influence of Organizational Support and Proactive Personality on Employee Creativity: The Role of Work Meaning and Devolved Management Rubiyanta, Rubiyanta; Sunaryo, Sinto
Journal Research of Social Science, Economics, and Management Vol. 2 No. 6 (2023): Journal Research of Social Science, Economics, and Management
Publisher : Publikasi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59141/jrssem.v2i06.331

Abstract

The several factor that have a very large role is Human Resources (HR). The HR element in an organization is considered very important and related to service quality, customer satisfaction and loyalty, competitive advantage, and organizational performance.  This research aims to ensure that the activities of the organization carried out can achieve the goals of the organization or company so that the organization can develop in accordance with its goals. To be able to achieve organizational goals, of course, involves many factors related to each other.  The research method used is quantitative research. The population in this study was 120 employees of CV Ziyad Visi Media. This study used nonprobability sampling with a saturated sampling technique.  The results of this study can find the negative and significant moderation effect of devolved management on the influence of organizational support on employee creativity, meaning that when there is high organizational support, creativity will be high and this can be produced also through low devolved management.  The conclusions of the entire hypothesis proposed in this study are all proven. So there are several implications of theoretical and practical studies in increasing the influence of organizational support and proactive personality on employee creativity: the role of work meaning and devolved management. The implication of studies on theory is that the results of this study can provide a different testing model.
How Organizational Support Strengthens the Impact of Individual Adaptability on Work Satisfaction and Employee Performance Yovita Insan Perwita Utami; Sunaryo, Sinto
JURNAL MANAJEMEN MOTIVASI Vol 22 No 1 (2026): Jurnal Manajemen Motivasi
Publisher : Universitas Muhammadiyah Pontianak

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29406/jmm.v22i1.9047

Abstract

This study examines the influence of service quality and customer experience on digital transaction security through customer trust as a mediating variable at Bank BRI Surakarta. Data were collected from 165 active BRImo users using a Likert-scale questionnaire and analyzed with SmartPLS. The results show that customer trust significantly affects transaction security. Service quality and customer experience also significantly influence customer trust and indirectly affect transaction security through customer trust. These findings confirm that customer trust plays a central role in strengthening the security of digital transactions. Keywords: Employee Performance; Individual  Adaptability; Job Satisfaction; Perceived Organizational Support (POS)
Work-Family Dynamics and Their Influence on Job Satisfaction and Turnover Intention of Female Employees Syamsiyati; Sunaryo, Sinto
JURNAL MANAJEMEN MOTIVASI Vol 22 No 1 (2026): Jurnal Manajemen Motivasi
Publisher : Universitas Muhammadiyah Pontianak

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29406/jmm.v22i1.9080

Abstract

This study analyzes the effect of work-family benefits, work-family conflict, and work-family enrichment on job satisfaction and turnover intention among female employees at Yayasan Al Abidin Surakarta. A quantitative cross-sectional approach was applied to 318 respondents and analyzed using PLS-SEM with SmartPLS 4.0. The findings indicate that work-family conflict negatively affects job satisfaction and positively affects turnover intention, while work-family enrichment improves job satisfaction. In addition, job satisfaction reduces turnover intention. The study implies that educational organizations should strengthen work-family balance policies to improve employee satisfaction and reduce turnover intention. Keywords: Work-Family Benefits; Work-Family Conflict; Work-Family Enrichment; Job Satisfaction; Turnover Intention; Female Employees
Distributed Leadership and Teacher Turnover Intention: The Mediating Roles of Teacher Efficacy and Work Engagement and the Moderating Role of Interpersonal Trust Eko Purnomo, Hari; Sunaryo, Sinto
IJORER : International Journal of Recent Educational Research Vol. 7 No. 3 (2026): May
Publisher : Faculty of Teacher Training and Education Muhammadiyah University of Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46245/ijorer.v7i3.1338

Abstract

Objective: Teacher turnover intention remains a critical challenge in vocational education, particularly in emerging economies where teacher retention is essential for maintaining instructional quality and sustainable school development. This study examines the effect of distributed leadership on teacher turnoverintention, mediated by teacher efficacy and work engagement and moderated by interpersonaltrust. Method: This study utilized a quantitative explanatory survey design. Data were obtained from 250 teachers in private vocational high schools in Surakarta, Indonesia, using cluster sampling. The proposed mediated–moderated model was assessed using Partial Least Squares Structural Equation Modeling (PLS-SEM) which draws on Conservation of Resources (COR) Theory. Results: The findings demonstrate that distributed leadership has a significant positive effect on teacher efficacy and work engagement. Both variables significantly reduce teacher turnover intention, with work engagement emerging as the strongest predictor. Teacher efficacy also significantly mediates the relationship between distributed leadership and work engagement. Furthermore, interpersonal trust negatively moderates the relationship between distributed leadership and teacher efficacy, indicating a resource saturation effect in high-trust environments. Novelty: Based on Conservation of Resources (COR) Theory, this study offers new theoretical insight by demonstrating that leadership resources do not operate linearly. Using a moderated-mediation model, the findings reveal a resource saturation effect in which high interpersonal trust weakens the marginal impact of distributed leadership on teacher efficacy. This extends leadership research by empirically identifying the boundary conditions of distributed leadership and refining COR Theory within vocational education settings.