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All Journal Jurnal Pendidikan dan Pembelajaran Khatulistiwa (JPPK) Procuratio : Jurnal Ilmiah Manajemen
Sari, Yunia
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Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Languange, Linguistic, Communication & Media Mathematics Other

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PENGENDALIAN PERILAKU MENYIMPANG OLEH GURU DALAM PROSES PEMBELAJARAN KELAS XI SMK BINA UTAMA SANGGAU Sari, Yunia; Budjang A, Gusti; Supriadi, Supriadi
Jurnal Pendidikan dan Pembelajaran Khatulistiwa Vol 8, No 3 (2019): Maret 2019
Publisher : Jurnal Pendidikan dan Pembelajaran Khatulistiwa

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (654.732 KB)

Abstract

AbstractThe problemin this study was how to of teachers in the learning and teaching process for XI  grade students at the SMK Bina utama in Sanggau ? Based on the formulation of the problem, the sub-problem was formulated as follows: how to control the prevention and suppression by teachers in the learning process for students of class XI at the Bina Utama in Sanggau. This study used qualitative inquiry with descriptive methods. The data collection tool used observation guidelines, guesswork guides, and documentation studies. The decision showed that 1. Preventive social control carried out by the teacher before starting the learning process and teaching the teacher to guide, direct, and invite students not to be deviant in school both in the learning process in the classroom and in the school environment. 2. Oppressive social control carried out by the teacher when looking for students who are devious when learning activities in the classroom teachers give direct reprimands 3. Social control is curative by the teacher by giving penalties or sanctions to students who are deviant so students realize mistakes and do not repeat the same action to give the impression of prevention to students who are deviant and other students.  Keywords: Deviant Behavior Social Control, Students,Teacher,
PENGARUH KUALITAS PELAYANAN DAN HARGA TERHADAP KEPUASAN DAN LOYALITAS PENGGUNA E-COMMERCE SHOPEE DI KOTA PEKANBARU Suyono, Suyono; Suhardjo, Suhardjo; Sevendy, Tandy; Sari, Yunia; Wiliani, Novi
Procuratio : Jurnal Ilmiah Manajemen Vol 11 No 4 (2023): Procuratio : Jurnal Ilmiah Manajemen
Publisher : Institut Bisnis dan Teknologi Pelita Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35145/procuratio.v11i4.4191

Abstract

The purpose of this study is to determine and analyze the effect of service quality and price on customer satisfaction and customer loyalty to Shopee in Pekanbaru City. This research was conducted to Shopee e-commerce user that lives in Pekanbaru City. The population of this study is unknown with a total sample of 122 users. The sampling technique used is non probability sampling with purposive sampling. The data analysis method used is PLS (partial least square). The results of the research shows that service quality have a positive and significant effect on customer satisfaction, price have a positive but not significantly affect customer satisfaction, service quality have a positive but not significantly affect customer loyalty, price have a positive and significant effect on customer loyalty, and customer satisfaction have a positive but not significantly affect customer loyalty. Tujuan penelitian ini adalah untuk mengetahui dan menganalisis pengaruh kualitas pelayanan dan harga terhadap kepuasan dan loyalitas pengguna e-commerce Shopee di Kota Pekanbaru. Penelitian ini dilakukan terhadap pengguna e-commerce Shopee di Kota Pekanbaru dengan jumlah populasi yang tidak diketahui dan jumlah sampel sebanyak 122 responden. Teknik penarikan sampel yang digunakan adalah non probability sampling dengan teknik purposive sampling. Metode analisis data yang digunakan adalah melalui PLS (partial least square). Hasil analisis data menunjukkan bahwa variabel kualitas pelayanan berpengaruh positif signifikan terhadap kepuasan pengguna e-commerce Shopee di Kota Pekanbaru, variabel harga berpengaruh positif namun tidak signifikan terhadap kepuasan pengguna e-commerce Shopee di Kota Pekanbaru, variabel kualitas pelayanan berpengaruh positif namun tidak signifikan terhadap loyalitas pengguna e-commerce Shopee di Kota Pekanbaru, variabel harga bepengaruh positif signifikan terhadap loyalitas pengguna e-commerce Shopee di Kota Pekanbaru, dan variabel kepuasan berpengaruh positif namun tidak signifikan terhadap loyalitas pengguna e-commerce Shopee di Kota Pekanbaru.
Co-Authors AA Sudharmawan, AA Budjang A, Gusti Sevendy, Tandy Suhardjo Suhardjo Suyono Suyono Wiliani, Novi