Article Per Year (5 Year)
p-Index From 2021 - 2026
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All Journal JKIE (Journal Knowledge Industrial Engineering)
Yudha, Afiff
Unknown Affiliation
Control & Systems Engineering Decision Sciences, Operations Research & Management Engineering Industrial & Manufacturing Engineering Mechanical Engineering

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Relationship Between Organisational Culture and Customer Focus on Operational Performance: An Agile Manufacturing Approach Sutrisno; Yudha, Afiff; Narto
Journal Knowledge Industrial Engineering (JKIE) Vol 13 No 1 (2026)
Publisher : Department of Industrial Engineering - Universitas Yudharta Pasuruan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35891/jkie.v13i1.6810

Abstract

This paper aims to empirically test the relationships between organizational culture and customer focus, and their impact on operational performance in shipbuilding companies in the context of agile manufacturing. This research used a quantitative PLS-SEM method, with 155 respondents from 27 shipbuilding companies in Indonesia, collected via an online survey using random sampling. The results showed that organizational culture does not directly influence operational performance. Meanwhile, customer focus significantly affects operational performance, and it also mediates the relationship between organizational culture and operational performance. This study fills a gap in manufacturing strategy by adopting an agile manufacturing approach to improve the operational performance of shipbuilding companies, which is measured by indicators of construction time, quality, construction cost, and sales revenue. Besides, this study contributes empirical evidence on the relationship between organizational culture and customer focus, and their impact on operational performance in shipbuilding companies.
Co-Authors Narto Sutrisno