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GREEN TRAINING, GREEN PROJECT AND GREEN CONSTRUCTION AS ANTECEDENTS OF CUSTOMER SATISFACTION: EXAMINING THE MEDIATING ROLE OF GREEN SUPPLY CHAIN MANAGEMENTGREEN TRAINING, GREEN PROJECT AND GREEN CONSTRUCTION AS ANTECEDENTS OF CUSTOMER SATISFACTION: EXAMINING THE MEDIATING ROLE OF GREEN SUPPLY CHAIN MANAGEMENT Mee-ngoen, Benjabhon; Nualkaw, Suwat; Sirariyakul, Tussanee; Tomcharoen, Narong; Jermsittiparsert, Kittisak
International Journal of Supply Chain Management Vol 9, No 2 (2020): International Journal of Supply Chain Management (IJSCM)
Publisher : International Journal of Supply Chain Management

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Abstract

The prime objective of the present study is to examine the impact of green project, green construction and green training of the employees on the customer satisfaction. Moreover, the mediating role of green supply chain management is examined among the mentioned variables as well. In order to collect the data, 476 self-administered questionnaires were distributed among the customers of construction industry of Indonesia. The response rate was 84%. Moreover, in this research, the adoption of PLS path modelling for hypotheses testing was done because of multiple reasons. The findings of the study accepted all proposed hypothesis. It shows that construction firms should focus on their environmentally friendly activities to make the customer satisfied. The findings of the study are important for the practitioners and policy makers of the construction industry by which they can make the customer satisfied through meeting the expectations of the customers. Furthermore, present study fills the gap of limited studies addressing environmental issues in supply chain.
INNOVATIVENESS AS ANTECEDENTS TO FIRM PERFORMANCE: THE MEDIATING ROLE OF COMPETITIVE ADVANTAGE AND SUPPLY CHAIN FLEXIBILITY OF MANUFACTURING FIRMS Mee-ngoen, Benjabhon; Mee-ngoen, Benjabhon; Sirariyakul, Tussanee; Sirariyakul, Tussanee; Limphothong, Sugris; Limphothong, Sugris; Tomcharoen, Narong; Tomcharoen, Narong; Jermsittiparsert, Kittisak; Jermsittiparsert, Kittisak
International Journal of Supply Chain Management Vol 9, No 2 (2020): International Journal of Supply Chain Management (IJSCM)
Publisher : International Journal of Supply Chain Management

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

The study has examined the impact of the innovative capability on the firm performance of Indonesian manufacturing firms  The current study aimed to examine the role of competitive advantage and SCH flexibility as a mediator on the financial performance and intellectual CAP nexus, in the Indonesia?s manufacturing  industry. the response rate for this survey is 59.6%. The results in this study suggest a number of issues which must be addressed by the researchers and managers. Therefore, assessing the third variable is vital to have a meaningful interpretation of the association among study variables. In a study, if a relationship does not take into account the mediating mechanism, then it fails to get complete understanding of the relationship. In addition, failing to consider the effect of a mediator may not have clear explanation of the relationship outcome. Contrarily, a model which considers the mediating mechanism is likely to estimate accurate relationship among variables under study. Therefore, in order to reach to the legitimate conclusions and decisions, the practitioners and scholars must consider the significance of competitive advantage on performance and intellectual  capital (CAP) nexus. Hence, results might facilitate the management for taking initiatives to develop acceptance and greater understanding of the intellectual CAP, thereby boosting organizations? performance as well as their competitive position.
INNOVATIVENESS AS ANTECEDENTS TO FIRM PERFORMANCE: THE MEDIATING ROLE OF COMPETITIVE ADVANTAGE AND SUPPLY CHAIN FLEXIBILITY OF MANUFACTURING FIRMS Mee-ngoen, Benjabhon; Mee-ngoen, Benjabhon; Sirariyakul, Tussanee; Sirariyakul, Tussanee; Limphothong, Sugris; Limphothong, Sugris; Tomcharoen, Narong; Tomcharoen, Narong; Jermsittiparsert, Kittisak; Jermsittiparsert, Kittisak
International Journal of Supply Chain Management Vol 9, No 2 (2020): International Journal of Supply Chain Management (IJSCM)
Publisher : International Journal of Supply Chain Management

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

The study has examined the impact of the innovative capability on the firm performance of Indonesian manufacturing firms  The current study aimed to examine the role of competitive advantage and SCH flexibility as a mediator on the financial performance and intellectual CAP nexus, in the Indonesia?s manufacturing  industry. the response rate for this survey is 59.6%. The results in this study suggest a number of issues which must be addressed by the researchers and managers. Therefore, assessing the third variable is vital to have a meaningful interpretation of the association among study variables. In a study, if a relationship does not take into account the mediating mechanism, then it fails to get complete understanding of the relationship. In addition, failing to consider the effect of a mediator may not have clear explanation of the relationship outcome. Contrarily, a model which considers the mediating mechanism is likely to estimate accurate relationship among variables under study. Therefore, in order to reach to the legitimate conclusions and decisions, the practitioners and scholars must consider the significance of competitive advantage on performance and intellectual  capital (CAP) nexus. Hence, results might facilitate the management for taking initiatives to develop acceptance and greater understanding of the intellectual CAP, thereby boosting organizations? performance as well as their competitive position.