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Nualkaw, Suwat
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Decision Sciences, Operations Research & Management Engineering Environmental Science Industrial & Manufacturing Engineering Transportation

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GREEN TRAINING, GREEN PROJECT AND GREEN CONSTRUCTION AS ANTECEDENTS OF CUSTOMER SATISFACTION: EXAMINING THE MEDIATING ROLE OF GREEN SUPPLY CHAIN MANAGEMENTGREEN TRAINING, GREEN PROJECT AND GREEN CONSTRUCTION AS ANTECEDENTS OF CUSTOMER SATISFACTION: EXAMINING THE MEDIATING ROLE OF GREEN SUPPLY CHAIN MANAGEMENT Mee-ngoen, Benjabhon; Nualkaw, Suwat; Sirariyakul, Tussanee; Tomcharoen, Narong; Jermsittiparsert, Kittisak
International Journal of Supply Chain Management Vol 9, No 2 (2020): International Journal of Supply Chain Management (IJSCM)
Publisher : International Journal of Supply Chain Management

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Abstract

The prime objective of the present study is to examine the impact of green project, green construction and green training of the employees on the customer satisfaction. Moreover, the mediating role of green supply chain management is examined among the mentioned variables as well. In order to collect the data, 476 self-administered questionnaires were distributed among the customers of construction industry of Indonesia. The response rate was 84%. Moreover, in this research, the adoption of PLS path modelling for hypotheses testing was done because of multiple reasons. The findings of the study accepted all proposed hypothesis. It shows that construction firms should focus on their environmentally friendly activities to make the customer satisfied. The findings of the study are important for the practitioners and policy makers of the construction industry by which they can make the customer satisfied through meeting the expectations of the customers. Furthermore, present study fills the gap of limited studies addressing environmental issues in supply chain.
THE IMPACT OF TRAINING AND CAREER DEVELOPMENT, INFORMATION SHARING AND DIVERSITY ON DEVELOPING A SUSTAINABLE SUPPLY CHAIN STRATEGY Kongtana, Jakkrapun; Khasasin, Rungarun; Khasasin, Kairung; Nualkaw, Suwat
International Journal of Supply Chain Management Vol 9, No 2 (2020): International Journal of Supply Chain Management (IJSCM)
Publisher : International Journal of Supply Chain Management

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (641.995 KB)

Abstract

Abstract- The prime objective of the present study is to explore the impact of diversity management, information sharing and Training and career development on sustainability of the organization. moreover, mediation role of Supply chain management strategy is examined as well. It is very important for the organizations to develop competitive advantage. For this reason, The questionnaire were distributed among the employees of banks of Indonesia. The response rate of the current study is 53.45 percent. This study chose the Partial least squares structural equation modeling (PLS-SEM) for analyzing the collected data. All of the proposed relationships were found significant. Present study is important for the policy makers of banking sector to focus on their human resource to gain competitive advantage and sustainability.
Co-Authors Jermsittiparsert, Kittisak Khasasin, Kairung Khasasin, Rungarun Kongtana, Jakkrapun Mee-ngoen, Benjabhon Sirariyakul, Tussanee Tomcharoen, Narong