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All Journal Syntax Literate: Jurnal Ilmiah Indonesia JURNAL EKONOMI PENDIDIKAN DAN KEWIRAUSAHAAN Journal of Robotics and Control (JRC) Bulletin of Computer Science Research J-KIP (Jurnal Keguruan dan Ilmu Pendidikan) Jurnal Pengabdian Kepada Masyarakat Abdi Nusa Penamas: Journal of Community Service Jurnal Informatika: Jurnal Pengembangan IT Jurnal Studi Bahasa dan Sastra Arab
Maulana, Fahmi
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Journal : Bulletin of Computer Science Research

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Klasifikasi Tingkat Kepuasan Peserta Pelatihan Balai Besar Pelatihan Vokasi dan Produktivitas Menggunakan Algoritma C5.0 Maulana, Fahmi; Kurniawan, Rakhmat
Bulletin of Computer Science Research Vol. 5 No. 5 (2025): August 2025
Publisher : Forum Kerjasama Pendidikan Tinggi (FKPT)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47065/bulletincsr.v5i5.733

Abstract

The evaluation of training participant satisfaction at the Center for Vocational Training and Productivity Development (BBPVP) has traditionally relied on conventional methods, resulting in less accurate and unstructured outcomes. The core issue necessitates a data-driven solution to enhance objectivity and reliability. This study aims to develop a C5.0 algorithm-based classification model to automatically measure participant satisfaction levels and identify dominant influencing factors. The methodology includes collecting survey data from 300 respondents across five SERVQUAL attributes (reliability, assurance, responsiveness, empathy, tangibles), data preprocessing, dataset splitting (80:20), and model development using Python’s Scikit-learn library. Results indicate a model accuracy of 98.3% (12% higher than Naïve Bayes), with "assurance" as the most influential attribute (gain ratio: 0.638). Contributions of this research include: (1) providing BBPVP with an accurate data-driven satisfaction evaluation tool, (2) offering strategic recommendations to improve training quality, particularly in assurance, and (3) potential adoption of this method as a national vocational training evaluation standard.
Co-Authors Adriyani, Ria Amirin, Amirin Bachtiar Bachtiar Barlianto, Yanuar Brata, Yat Rospia Darwaman, Mochammad Ilham Diki Hermawan, Diki Faikul Umam Hakim, Firman Nur Handayani, Sri Rahayu Haq, Syauqie Dhiyaul Irfan Hania Judiman, Judiman Miftahuddin Miftahuddin Muhammad Fuad Muhammad Saleh Nuniek Fahriani, Nuniek Nurwahyudi, Ilham Putri, Mas Fierna Janvierna Lusie Rachmat Anggi Marvianto Rakhmat Kurniawan R Rizkya Alfahrezy, Rafly Sri Wahyuni Sudarto Sudarto Taryadi Taryadi Widiyono Widiyono Yunus Bakhtiar Arafat