Article Per Year (5 Year)
p-Index From 2021 - 2026
0.61
P-Index
This Author published in this journals
All Journal Jurnal Ilmu Pariwisata Hospitaliti
Wijanarko, Sony
Unknown Affiliation
Social Sciences

Published : 3 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 3 Documents
Search

 1 
MODEL PENGEMBANGAN PAKET TRAINING BAGI KARYAWAN PENYEDIA JASA AKOMODASI DI KABUPATEN MOROWALI UTARA PROVINSI SULAWESI TENGAH Lagarense, Bet El; Wijanarko, Sony; Maukeno, Dinda A. N.
Jurnal Hospitaliti Vol. 2 No. 02 (2023): Jurnal Hospitaliti
Publisher : UPT Penelitian Sekolah Tinggi Ilmu Pariwisata Manado

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Hotels are one of the main destinations for guests not only because of the management used but the service strategy for guests is very important, namely how to impress customers with the service provided by employees. The question for us is whether it is true that the level of customer comfort and satisfaction is determined by hotel class? That the higher the class of the hotel, the more satisfied customers are? The question above can be said to be correct and it can also be said to be wrong, because it can be said that one of the factors that plays the most role in customer satisfaction and comfort is the service they receive when using hotel facilities, so in this case it can be said that the completeness of hotel facilities and service support provided The goodwill of the employees will have a good impact on customer satisfaction and the image of the hotel itself in the eyes of customers. In North Morowali Regency itself there are several inns, hotels and motels which are still lacking in terms of service.
PENGARUH KUALITAS PELAYANAN DAN FASILITAS TERHADAP KEPUASAN TAMU DI MANADO QUALITY HOTEL Wijanarko, Sony; Lieke, Johny; Makakombo, Esterlita
Jurnal Hospitaliti Vol. 2 No. 02 (2023): Jurnal Hospitaliti
Publisher : UPT Penelitian Sekolah Tinggi Ilmu Pariwisata Manado

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

This study aims to find out how the Effect of Service Quality and Facilities on Guest Satisfaction at Manado Quality Hotel. The research method used is quantitative method, with multiple linear regression data analysis techniques. The population in this study were hotel guests, with a sample of 30 guests at Manado Quality Hotel. The results of the study proved that the Quality of Service and Facilities had a positive and significant effect on Guest Satisfaction with a regression coefficient value of 3,225 and a significance of . This shows that the higher the Quality of Employee Service, the higher the Guest Satisfaction. The facility has a positive and significant effect on Guest Satisfaction with a regression coefficient value of 8.738 and a significance of 0.000. This shows that the better the facilities available at the hotel, the better the Guest Satisfaction will be. Quality of Service and Facilities has a significant influence on Guest Satisfaction with an F-count value of 161,471 and a significance of 0.000. This shows that the better the Quality of Service and Facilities, the more Guest Satisfaction will increase. The conclusion of this study is that the Quality of Service and Facilities has a significant influence on Guest Satisfaction at Manado Quality Hotel. The advice given is that Manado Quality Hotel must provide good service in accordance with applicable Standard Operating Procedures and Complete some of the Facilities needed by Guests to increase guest satisfaction during the stay.
PERENCANAAN PENGEMBANGAN DANAU SEPER BEBASIS ANALISIS SOAR DI DESA WISATA RINTISAN LEMBEAN KABUPATEN MINAHASA UTARA Ruslani, Ruslani; Wijanarko, Sony; Lagarense, Bet El Silisna; Tangkau, Kezia Waya
Jurnal Ilmu Pariwisata Vol. 4 No. 1 (2025): Jurnal Ilmu Pariwisata
Publisher : UPT Penelitian Sekolah Tinggi Ilmu Pariwisata Manado

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

This study aims to formulate a strategic development plan for Lake Seper as a locally-based tourist destination in Lembean Pilot Tourism Village, North Minahasa Regency, using the SOAR (Strengths, Opportunities, Aspirations, Results) analysis framework. This appreciative and forward-looking approach is employed to identify and integrate internal strengths and community aspirations with external opportunities and expected outcomes in a participatory manner. Data were collected through direct field observations, in-depth interviews with key local stakeholders (village officials, community leaders, and tourism actors), and document analysis of existing development plans and policy frameworks. The findings reveal that Lake Seper possesses significant natural and cultural assets, underpinned by strong community engagement in resource management and conservation. The development strategy focuses on multi-stakeholder collaboration, infrastructure enhancement, and community empowerment through capacity-building programs. The implementation of this strategy is expected to increase tourist arrivals, stimulate local economic growth, and promote the preservation of cultural heritage and environmental sustainability in alignment with ecological balance.
Co-Authors Bet El Silisna Lagarense, Bet El Silisna Lagarense, Bet El Lieke, Johny Makakombo, Esterlita Maukeno, Dinda A. N. Ruslani, Ruslani Tangkau, Kezia Waya