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All Journal PERSPEKTIF Indonesian Research Journal on Education PARADIGMA: Jurnal Ilmu Administrasi
Yunanto, Mohammad Kus
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Religion Arts Humanities Chemistry Education Energy Environmental Science Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Materials Science & Nanotechnology Mathematics Physics Social Sciences Other

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INOVASI PENGEMBANGAN WISATA KAMPUNG NELAYAN DI KECAMATAN ENDE SELATAN, KABUPATEN ENDEURAHAN TETANDARA, RUKUN LIMA, DAN PAUPANDA, KECAMATAN ENDE SELATAN, KABUPATEN ENDE Sugiyanto, Sugiyanto; Yunanto, Mohammad Kus; Yulianto, Daris
PERSPEKTIF Vol 9, No 1 (2020): PERSPEKTIF, Januari
Publisher : Universitas Medan Area

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31289/perspektif.v9i1.2996

Abstract

The tourism sector is considered as a stimulant of regional economic activity. However, innovative strategies are needed in developing existing local potential. The purpose of this research is to contribute ideas in solving the problem of the lack of community welfare in Tetandara Village, Rukun Lima, Paupanda. Some of the problems include: limited infrastructure to support tourism, poor quality of human resources, poverty, and the majority of the population living in slums. This research uses a qualitative method with a case study approach. The source of the data obtained through interviews and Focus Group Discussions. Based on the results of research in three study locations the need for tourism development while still paying attention to aspects of attraction, accessibility, convenience, and ancillary. The three study locations have similarities in terms of geography and the main economic activities that are in the coastal area and fishermen are the dominant livelihoods. On the one hand, the main problem lies in poverty with minimal income. The concept of development innovation is fishing village tourism that not only looks at physical development but also pays attention to its non-physical aspects, such as local institutions that are closely related to human resources. Required the formation of Pokdarwis institutions that must work together with cooperatives and BUMDesa as a form of support for the sustainability of tourism
Responsivitas Pelayanan Publik terhadap Pengguna Layanan Rawat Jalan di Puskesmas Tempel II Kabupaten Sleman Yunanto, Mohammad Kus; Fitriyani, Yunita
Indonesian Research Journal on Education Vol. 5 No. 2 (2025): Irje 2025
Publisher : Fakultas Keguruan dan Ilmu Pendidikan, Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/irje.v5i2.2412

Abstract

Puskesmas merupakan pihak terdepan dalam pelayanan kesehatan, oleh karena itu keberadaan puskesmas sangat penting dalam wilayah kerjanya. Seperti halnya di Kapanewon, Tempel memiliki dua puskesmas, salah satunya adalah Puskesmas Tempel II. Puskesmas Tempel II selain memberikan pelayanan secara menyeluruh dan terpadu juga harus didukung oleh daya tanggap pelayanannya. Daya tanggap merupakan salah satu aspek penting dalam penyelenggaraan pelayanan kesehatan. Namun dalam daya tanggap pelayanan di Puskesmas Tempel II masih terdapat permasalahan yaitu kurangnya keramahan pegawai dalam memberikan pelayanan dan kurangnya kesigapan pegawai. Tujuan penelitian ini adalah untuk mengetahui daya tanggap pelayanan publik terhadap pengguna pelayanan rawat jalan di Puskesmas Tempel II. Penelitian ini merupakan penelitian deskriptif kualitatif. Teknik pengumpulan data dilakukan melalui observasi, wawancara, dokumentasi dan studi pustaka. Indikator dalam penelitian ini bersumber dari teori Zeithaml dalam Hardiansyah (2011:46) tentang daya tanggap yaitu kemampuan tanggap masyarakat, kecepatan pelayanan, ketepatan pelayanan, ketepatan waktu pelayanan, kemampuan menanggapi keluhan masyarakat. Hasil penelitian menunjukkan bahwa daya tanggap pelayanan terhadap pengguna jasa rawat jalan di Puskesmas Tempel II sudah baik. Hal ini dikarenakan dari 6 indikator tersebut hanya terdapat 1 sub indikator yang belum berjalan secara optimal yaitu indikator kecepatan pelayanan sub indikator kesigapan pegawai.
KUALITAS PELAYANAN PERPUSTAKAAN PADA SEKOLAH MENENGAH KEJURUAN NEGERI 1 SEYEGAN SLEMAN Fitrawan, Refanda Januar; Yunanto, Mohammad Kus
PARADIGMA: Jurnal Ilmu Administrasi Vol. 13 No. 1 (2024)
Publisher : Sekolah Tinggi Ilmu Administrasi (STIA) "AAN" Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.65124/prdm.v13i1.190

Abstract

The quality of library services is important, especially in schools, according to a study. In order to create quality graduate profiles, libraries that assist student learning play a crucial role. Since it is one of the biggest SMKNs in the West Sleman region, this research is being conducted at SMKN 1 Seyegan. This study aims to evaluate and assess the quality of the school library at SMKN 1 Seyegan Sleman. This study used a descriptive, qualitative approach to its research methodology. Observation, interviews, and documentation were used as data-gathering methods. Purposive and snowball sampling were the methods used to identify the informants. Techniques for collecting data, reducing it, presenting it, and deriving conclusions are all used in data analysis. The results of this research indicate that: (1) Reliability indicators have been put into practice and are generally strong, but certain of its sub-indicators namely, accuracy in student service delivery have not performed as predicted; (2) Although service delivery is not on time, quality indicators are fairly good; (3) The indicator of empathy has been implemented well, but other of its components namely, giving students' interests priority have not performed as intended; (4) While responsiveness indicators have been executed quite well, some sub-indicators have fallen short of expectations, including the provision of prompt and accurate services given that there is only one librarian; (5) While the tangible indicators have been put into place and are doing well, there are several sub-indicators that still require improvement, particularly the quality of the library facilities.Keyword: service; quality; library.
RESPONSIVITAS PELAYANAN PUBLIK TERHADAP PASIEN BPJS DI PUSKESMAS GANTIWARNO KABUPATEN KLATEN Prasetyo, Firlo Erwin Yudi; Yunanto, Mohammad Kus
PARADIGMA: Jurnal Ilmu Administrasi Vol. 13 No. 2 (2024)
Publisher : Sekolah Tinggi Ilmu Administrasi (STIA) "AAN" Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.65124/prdm.v13i2.198

Abstract

The responsiveness of public services is a key indicator of quality in healthcare, particularly for patients using BPJS, Indonesia's national health insurance program. This study examines the responsiveness of public services provided to BPJS patients at the Gantiwarno Community Health Center in Klaten Regency. Through a qualitative approach, data were collected from both BPJS patients and healthcare providers to understand service satisfaction levels, response times, and challenges faced. Findings indicate varying levels of responsiveness, influenced by factors such as staff workload, resource availability, and administrative processes. The study concludes with recommendations for improving responsiveness and enhancing service quality for BPJS patients, which may lead to better healthcare outcomes and increased patient satisfaction. These insights provide valuable guidance for policymakers and healthcare providers in optimizing public health services in community health centers.Keyword: Responsiveness; Public Services; Healthcare; BPJS Patients.
Co-Authors Fitrawan, Refanda Januar Prasetyo, Firlo Erwin Yudi Sugiyanto - Yulianto, Daris Yunita Fitriyani, Yunita