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All Journal JPEKA: Jurnal Pendidikan Ekonomi, Manajemen dan Keuangan
Anmama, Yuliati
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Economics, Econometrics & Finance Education Social Sciences Other

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KUALITAS PELAYANAN TERHADAP KEPUASAN WISATAWAN PADA HOTEL SWISSBELL AMBON Picauly, Victry Erlitha; Sahusilawane, Stevie; Rehatta, Geradin; Anmama, Yuliati
JPEKA: Jurnal Pendidikan Ekonomi, Manajemen dan Keuangan Vol 4, No 1 (2020)
Publisher : Universitas Negeri Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26740/jpeka.v4n1.p1-12

Abstract

This study aims to determine the effect of physical evidence, reliability, responsiveness, assurance, and attention to tourist satisfaction partially and simultaneously. The research method used in this research is explanatory research. Analysis of the data used is multiple regression processed using SPSS. The study population was all visitors who stayed at Swissbell Hotel in July 2017. The sample of this study was taken using a purposive sampling method to obtain a sample of 50 tourists. The results showed that in partial testing physical evidence, reliability, responsiveness, assurance, and attention had a positive effect on tourist satisfaction. Simultaneously physical evidence, reliability, responsiveness, assurance, and attention affect tourist satisfaction.
KUALITAS PELAYANAN TERHADAP KEPUASAN WISATAWAN PADA HOTEL SWISSBELL AMBON Picauly, Victry Erlitha; Sahusilawane, Stevie; Rehatta, Geradin; Anmama, Yuliati
JPEKA: Jurnal Pendidikan Ekonomi, Manajemen dan Keuangan Vol 4, No 1 (2020)
Publisher : Universitas Negeri Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26740/jpeka.v4n1.p1-12

Abstract

This study aims to determine the effect of physical evidence, reliability, responsiveness, assurance, and attention to tourist satisfaction partially and simultaneously. The research method used in this research is explanatory research. Analysis of the data used is multiple regression processed using SPSS. The study population was all visitors who stayed at Swissbell Hotel in July 2017. The sample of this study was taken using a purposive sampling method to obtain a sample of 50 tourists. The results showed that in partial testing physical evidence, reliability, responsiveness, assurance, and attention had a positive effect on tourist satisfaction. Simultaneously physical evidence, reliability, responsiveness, assurance, and attention affect tourist satisfaction.
Co-Authors Rehatta, Geradin Sahusilawane, Stevie Victry Erlitha Picauly, Victry Erlitha