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All Journal JURNAL ADMINISTRASI PUBLIK JURNAL ADMINISTRASI BISNIS The Studies of Social Sciences Asia Pacific Journal of Management and Education Jurnal Administrasi Bisnis
TAMENGKEL, LUCKY
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Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Languange, Linguistic, Communication & Media Social Sciences Other

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Journal : jurnal administrasi bisnis

 1 
Analysis of Factors That Influence Employees Turnover Intention (Study of Starred Hotel Employees in North Sulawesi) Tamengkel, Lucky; Rumawas, Wehelmina
JURNAL ADMINISTRASI BISNIS (JAB) Vol 10, No 1 (2020)
Publisher : Sam Ratulangi University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35797/jab.10.1.2020.28841.32-40

Abstract

Turnover intention is an early sign of employee turnover. For the hotel industry, turnover problems will certainly affect the performance of the company/hotel, and will certainly have an impact on the tourism sector. This study aims to analyze the influence of work stress factors, organizational commitment, and job satisfaction on the employee's turnover intention. This research uses a survey method with a quantitative descriptive approach. The population in this study were all-star hotel employees in North Sulawesi. The research sample was taken by an area random sampling technique. The questionnaire was used to obtain data from 159 respondents. Data were collected and analyzed using Structural Equation Modeling (SEM) techniques, with the help of Amos 24 software. The results showed that job stress had a positive and not significant effect on job satisfaction, work stress had a positive and significant effect on employee turnover intentions, job stress had a negative and not significant effect on organizational commitment, job satisfaction had a negative and not significant effect on employee turnover intentions, and commitment organizational and not significant positive effect on employee turnover intentions.
Pengaruh Kualitas Pelayanan Teller Terhadap Kepuasan Nasabah pada PT. Bank SulutGo Kantor Cabang Kawangkoan Ramadagandi, Rivo; Tamengkel, Lucky; Walangitan, Olivia
JURNAL ADMINISTRASI BISNIS (JAB) Vol. 15 No. 1 (2025)
Publisher : Universitas Sam Ratulangi

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Abstract

Kualitas Pelayanan berlaku untuk semua jenis layanan yang disediakan oleh perusahaan saat klien berada di perusahaanTujuan dari dilakukannya penelitian ini adalah untuk melihat seberapa berpengaruh, Dalam pelayanan yang diberikan kepada nasabah, pelayanan dari teller sebuah bank merupakan bagian yang sangat berpengaruh terhadap pelayanan keseluruhan, karena hampir sebagian besar nasabah perbankan yang mendatangi bank bertujuan untuk melakukan transaksi perbankan di counter teller. Oleh karena itulah peranan Teller sangat penting terhadap reputasi pelayanan sebuah bank, sehubungan dengan sebagian besar nasabah mengunjungi counter teller untuk bertransaksi, maka bank harus selalu memperhatikan kualitas pelayanan dari tellernya agar tercapai kepuasan nasabah tanpa harus mengesampingkan aspek keamanan dan kehati– hatian.Kualitas Pelayanan Teller terhadap Kepuasan Nasabah pada PT. Bank Sulut Go Kantor Cabang Kawangkoan. Penelitian ini menggunakan penelitian kuantitatif dengan jenis penelitian explanatory research, populasi dalam penelitian ini ialah Nasabah PT. Bank Sulut Go Kantor Cabang Kawangkoan dengan sampel sebanyak 54 responden. Teknik pengambilan sampel pada peneltian ini menggunakan teknik probability sampling sedangkan instrument yang digunakan dalam penelitian ini yaitu dengan menggunakan skala likert. Jenis data pada penelitian ini yaitu data primer dengan teknik pengumpulan data dengan membagikan kuesioner.
Pengaruh Disiplin Kerja dan Komitmen Organisasional terhadap Kinerja Karyawan pada PT. Pelabuhan Indonesia (Persero) Regional 4 Bitung hutasoit, helen meilinda; rumawas, wehelmina; tamengkel, lucky
JURNAL ADMINISTRASI BISNIS Vol. 16 No. 2 (2026): JURNAL ADMINISTRASI BISNIS (JAB)
Publisher : Universitas Sam Ratulangi

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Abstract

This study aims to analyze the influence of work discipline and organizational commitment on employee performance at PT. Pelabuhan Indonesia (Persero) Regional 4 Bitung. The study used a quantitative approach with an associative design on 53 respondents from a total of 113 employees. Data were collected through a Likert scale questionnaire and analyzed using the Structural Equation Modeling– Partial Least Squares (SEM-PLS) method with SmartPLS 4. The results showed that work discipline had a positive and significant effect on employee performance and organizational commitment, and organizational commitment had a positive and significant effect on employee performance. These findings confirm that improving work discipline can improve employee performance both directly and through strengthening organizational commitment. Therefore, companies are advised to strengthen the implementation of work discipline and develop organizational commitment to improve work quality and productivity.
Pengaruh Employee Engagement dan Work-Life Balance terhadap Kinerja Karyawan Kantor Pusat Bank SulutGo: bahasa indonesia Sahe, Nasya; Wehelmina Rumawas; Tamengkel, Lucky
JURNAL ADMINISTRASI BISNIS Vol. 16 No. 2 (2026): JURNAL ADMINISTRASI BISNIS (JAB)
Publisher : Universitas Sam Ratulangi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35797/jab.v16i2.66977

Abstract

This study aims to analyze the influence of Employee Engagement and Work-Life Balance on Employee Performance at Bank SulutGo Head Office. Using a quantitative approach with Partial Least Squares Structural Equation Modeling (PLS-SEM), data were collected through questionnaires distributed to 122 employee respondents from various work units. The research instrument consisted of 30 questions measuring three variables: Employee Performance (12 items), Employee Engagement (9 items using the UWES framework by Schaufeli & Bakker), and Work-Life Balance (9 items based on the dimensions of Greenhaus et al.). The research findings indicate that: (1) Employee Engagement has a significant positive effect on Employee Performance (H1 accepted); (2) Employee Engagement has a significant positive effect on Work-Life Balance (H2 accepted); (3) Work-Life Balance does not significantly affect Employee Performance (H3 rejected). The research model explains 44.8% of the variance in Employee Performance and 41.4% of the variance in Work-Life Balance. Employee Engagement is proven to be the dominant factor with a total effect of 0.656 on Employee Performance.
Co-Authors hutasoit, helen meilinda Johny Kalangi, Johny MANGAHA, CHINDY Ramadagandi, Rivo Rogahang, Joula Rogahang, Joula Jety Sahe, Nasya Walangitan, Olivia Wehelmina Rumawas