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MAMENTU, MAICHAEL
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Social Sciences

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KINERJA APARATUR SIPIL NEGARA (ASN) DALAM MEMBERIKAN PELAYANAN PUBLIK DI KANTOR DISTRIK ALAMA KABUPATEN MIMIKA MULUGOL, ENEAS; MAMENTU, MAICHAEL; KIMBAL, ALFON
JURNAL ADMINISTRASI PUBLIK Vol 6, No 90 (2020)
Publisher : Sam Ratulangi University

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Abstract

Penelitian ini bertujuan untuk mengetahui kinerja aparatur sipil Negara ( asn) DalamMemberikan Pelayanan Publik di kantor Distrik Alama Kabupaten Mimika Penelitian ini adalahpenelitian deskriptif dengan pendekatan kualitatif. Data diperoleh melalui wawancara, observasi dantinjauan pustaka, dan dianalisis dengan model interaktif. Hasil penelitian menunjukkan bahwa itutidak optimal/masih rendah karena masih ada keluhan masyarakat atau publik tentang pekerjaanAparatur Sipil Negara, yaitu sikap aparatur, transparansi proses pelayanan, ketepatan waktu danmekanisme atau prosedur pelayanan dan kurangnya disiplin aparatur.Kata Kunci: Kinerja,Aparatur Sipil Negara, dalam memberikan pelayanan, publik
KINERJA APARATUR SIPIL NEGARA (ASN) DALAM MEMBERIKAN PELAYANAN PUBLIK DI KANTOR DISTRIK ALAMA KABUPATEN MIMIKA MULUGOL, ENEAS; MAMENTU, MAICHAEL; KIMBAL, ALFON
JURNAL ADMINISTRASI PUBLIK Vol 6, No 91 (2020)
Publisher : Sam Ratulangi University

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Abstract

This study aims to determine performance of state civil apparatus in public service andimplementation of public service duties at the office of the sub- district of Loa Janan. This researchis a descriptive research with qualitative approach. Data obtained through interviews, observationand literature review, and analyzed with interactive model. The result of the research shows that it isnot optimal because there are still public complaints about the work of the State Civil Apparatus,namely the apparatus attitude, the transparency of the service process, the timeliness and the mechanismor the procedure of service and the lack of discipline of the apparatus.Keywords : Performance of the State Civil Apparatus in providing public services
Co-Authors Kimbal, Alfon MULUGOL, ENEAS