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All Journal IJoASER (International Journal on Advanced Science, Education, and Religion) Jurnal Perangkat Lunak
Rusli, Ahmad
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Religion Arts Computer Science & IT Education Social Sciences

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SISTEM INFORMASI TRACER STUDY ALUMNI UNIVERSITAS ISLAM INDRAGIRI BERBASIS WEB Rusli, Ahmad; Ilyas
JURNAL PERANGKAT LUNAK Vol 2 No 1 (2020): Jurnal Perangkat Lunak
Publisher : Indragiri Islamic University

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (1001.498 KB) | DOI: 10.32520/jupel.v2i1.1083

Abstract

Perguruan tinggi sangat membutuhkan informasi mengenai data alumni, keberadaan alumni merupakan bagian integral dari perguruan tinggi atau institusi pendidikan, melalui profil alumni, kita dapat menilai dan membuktikan kualitas sebuah institusi pendidikan. Tracer Study merupakan salah satu sarana yang digunakan untuk menelusuri informasi alumni dan mampu menyediakan berbagai informasi yang bermanfaat seperti data pribadi, riwayat pendidikan ataupun informasi riwayat pekerjaan. Dapat disimpulkan bahwa dengan adaya system informasi Tracer Study ini diharapkan dapat memantau keberadaan alumni dan mempermudahkan dalam mendata alumni serta dapat menyajikan informasi secara efisien.
The Influence of Personal Communication by Room Attendants on Guest Satisfaction at Manhattan Hotel Suesilowati, Suesilowati; Rusli, Ahmad; Frisiska, Frisiska
International Journal on Advanced Science, Education, and Religion Vol 8 No 2 (2025): IJoASER (International Journal on Advanced Science, Education)
Publisher : Sekolah Tinggi Agama Islam Al-Furqan, Makassar - Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33648/ijoaser.v8i2.1149

Abstract

This study aims to analyze the influence of educational level, gender, and personal communication skills of room attendants on guest satisfaction at Hotel Manhattan Jakarta. A quantitative explanatory approach was employed, with purposive sampling used to select guests who met specific criteria, including a minimum one-night stay and prior interaction with a room attendant. Data were collected through a structured Likert-scale questionnaire and tested for validity and reliability using Pearson’s Product Moment correlation and Cronbach’s Alpha. The results of the study indicate that all questionnaire items are valid and reliable, with Cronbach’s Alpha values exceeding 0.86 for both personal communication and guest satisfaction variables. Linear regression analysis shows that personal communication has a significant positive effect on guest satisfaction, as evidenced by a t-value of 13.078 and a significance level of 0.000. The regression model Y=15.452+0.910XY = 15.452 + 0.910X suggests that each one-unit improvement in personal communication score increases guest satisfaction by 0.910 units. The coefficient of determination (R²) of 0.673 indicates that 67.3% of the variation in guest satisfaction is explained by personal communication, while the remaining 32.7% is influenced by other factors not covered in this study. These findings highlight the crucial role of personal communication in service delivery. For practical implications, hotel management should prioritize continuous training programs aimed at enhancing room attendants’ interpersonal skills, empathy, and responsiveness, as these factors directly contribute to guest satisfaction, positive word-of-mouth, and long-term brand reputation
Co-Authors Frisiska, Frisiska Ilyas Suesilowati, Suesilowati