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All Journal Journal of Robotics and Control (JRC) International Journal of Business, Humanities, Education and Social Sciences (IJBHES)
Purwanti, Siti
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Aerospace Engineering Humanities Computer Science & IT Control & Systems Engineering Economics, Econometrics & Finance Education Electrical & Electronics Engineering Languange, Linguistic, Communication & Media Mechanical Engineering Social Sciences

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THE EFFECT OF QUALITY TANGIBLES, RELIABILITY, RESPONSIVENESS, ASSURANCE, EMPATY ON PATIENT SATISFACTION AT QUEEN LATIFA GENERAL HOSPITAL Purwanti, Siti; Sugiyanto, Bambang; Wening, Nur; Moertono, Bambang
Jurnal Internasional Bisnis, Humaniora, Pendidikan dan Ilmu Sosial Vol 1 No 1 (2019): International Journal of Business, Humanities, Education and Social Sciences
Publisher : Universitas Teknologi Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (240.331 KB) | DOI: 10.051018/ijbhes.v1i1.21

Abstract

Background:Queen Latifa General Hospital is type D hospital that will be developed to be type C hospital. Thisdevelopment is done to further improve the service and claim value of BPJS to increase the welfareat Queen Latifa General Hospital, to fulfill the procurement of service facilities and to increase theconsumer satisfaction as well. It needs to do the research about how the level of patient satisfactiontowards the service of Queen Latifa General Hospital so that it is able to know about quality ofhospital service in order to be type C hospital in the future. Method:This research uses non-experimental quantitative design, with descriptive regression design, theresearch design used is cross sectional because the data collection of independent variables anddependent variable are done simultaneously at the same time, that is the quality of service towardsthe patient satisfaction at Queen Latifa General Hospital. Results and Discussion:From the results of F test in this study, it is obtained the F value is 12.32 with a significance number(P value) of 0.000. With 95% significance level, it means that variable of Tangibles, Reliability,Responsiveness, Assurance, Empathy have significant influence on patient satisfaction variable.The value of Adjusted R2 is 0.64 which means that the independent variable (Tangibles,Reliability, Responsiveness, Assurance, Empathy) can explain the dependent variable (Patientsatisfaction) of 64%, while the rest is explained by other factors which are not examined. Theresults of Multiple Regression Analysis Value of 0.29 on tangibles variable is positive, the valueof -0.24 in Reliability variable is negative, the value of -0.21 on responsiveness variable isnegative, the value of 0.64 on assurance variable is positive, and the value of 0.35 on the empathyvariable is positive, so that it can be concluded that the higher the quality of empathy, the higherthe patient satisfaction will be. Conclusion:The service quality at Queen Latifa General Hospital has been running well in terms of quality oftangibles, reliability, responsiveness, assurance, and empathy.
Temperature Monitoring System for Egg Incubators Using Raspberry Pi3 Based on Internet of Things (IoT) Purwanti, Siti; Febriani, Anita; Mardeni, Mardeni; Irawan, Yuda
Journal of Robotics and Control (JRC) Vol 2, No 5 (2021): September (Forthcoming Issue)
Publisher : Universitas Muhammadiyah Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

The incubator is made as a substitute for hatching naturally at the same time. The success of the hatch machine is largely determined by the temperature stability in the incubator. In the use of small-scale hatcheries for native chicken hatching, they are still faced with the problem of low hatchability due to one of the obstacles, namely the power outage during the hatching process. To improve the monitoring performance of egg incubators, the writer wishes to conduct research "Monitoring to Control and Monitor Temperature in Egg Incubators" using a webcam camera to monitor temperature conditions and hatch eggs. The working system is the DHT11 sensor will detect the temperature, the webcam camera in real time will monitor the state of the eggs then the raspberry pi3 will automatically control the temperature and electrical energy on the incubator, the smartphone monitors and can also control the temperature with the state of the eggs in realtime, 12V battery as a replacement energy when the PLN goes out. From the results of the tests carried out, the authors can draw conclusions, namely: The webcam camera can display the condition of the eggs in the incubator room. Android smartphones can receive information with a webcam camera during the hatching process. The data logger can display recapitulated temperature and humidity data.
THE EFFECT OF QUALITY TANGIBLES, RELIABILITY, RESPONSIVENESS, ASSURANCE, EMPATY ON PATIENT SATISFACTION AT QUEEN LATIFA GENERAL HOSPITAL Purwanti, Siti; Sugiyanto, Bambang; Wening, Nur; Moertono, Bambang
Jurnal Internasional Bisnis, Humaniora, Pendidikan dan Ilmu Sosial Vol 1 No 1 (2019): International Journal of Business, Humanities, Education and Social Sciences
Publisher : Universitas Teknologi Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46923/ijbhes.v1i1.21

Abstract

Background:Queen Latifa General Hospital is type D hospital that will be developed to be type C hospital. Thisdevelopment is done to further improve the service and claim value of BPJS to increase the welfareat Queen Latifa General Hospital, to fulfill the procurement of service facilities and to increase theconsumer satisfaction as well. It needs to do the research about how the level of patient satisfactiontowards the service of Queen Latifa General Hospital so that it is able to know about quality ofhospital service in order to be type C hospital in the future. Method:This research uses non-experimental quantitative design, with descriptive regression design, theresearch design used is cross sectional because the data collection of independent variables anddependent variable are done simultaneously at the same time, that is the quality of service towardsthe patient satisfaction at Queen Latifa General Hospital. Results and Discussion:From the results of F test in this study, it is obtained the F value is 12.32 with a significance number(P value) of 0.000. With 95% significance level, it means that variable of Tangibles, Reliability,Responsiveness, Assurance, Empathy have significant influence on patient satisfaction variable.The value of Adjusted R2 is 0.64 which means that the independent variable (Tangibles,Reliability, Responsiveness, Assurance, Empathy) can explain the dependent variable (Patientsatisfaction) of 64%, while the rest is explained by other factors which are not examined. Theresults of Multiple Regression Analysis Value of 0.29 on tangibles variable is positive, the valueof -0.24 in Reliability variable is negative, the value of -0.21 on responsiveness variable isnegative, the value of 0.64 on assurance variable is positive, and the value of 0.35 on the empathyvariable is positive, so that it can be concluded that the higher the quality of empathy, the higherthe patient satisfaction will be. Conclusion:The service quality at Queen Latifa General Hospital has been running well in terms of quality oftangibles, reliability, responsiveness, assurance, and empathy.
Co-Authors Anita Febriani Bambang Moertono Setiawan Bambang Sugiyanto, Bambang Laras Sitoayu Mardeni, Mardeni Nur Wening, Nur Yuda Irawan