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All Journal Jurnal Ilmiah Ekonomi dan Manajemen The Health Researchers Journal
Rivaldi, Achmad
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Public Health Other

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THE EFFECT OF HEALTH SERVICE QUALITY ON THE LEVEL OF SATISFACTION OF INPATIENTS AT BHAYANGKARA TK.II HOSPITAL BALIKPAPAN Rivaldi, Achmad; Imam Suprapto, Sentot; Wardani, Ratna
The Health Researcher's Journal Vol. 2 No. 01 (2025): The Health Researchers Journal
Publisher : The SDGS Forum Communication

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.00000/w21r6r16

Abstract

Quality healthcare services are a key factor in determining patient satisfaction levels, especially for hospitals competing to provide the best services. This study aims to analyze the impact of healthcare service quality on inpatient satisfaction at Bhayangkara Level II Hospital Balikpapan. The study employs a quantitative method with a descriptive approach. The research sample consists of 115 inpatients selected using a purposive sampling technique. The results indicate that physical evidence and reliability do not have a significant impact on patient satisfaction, with significance values greater than 0.05. Meanwhile, responsiveness, assurance, and empathy have a positive and significant effect on patient satisfaction, with significance values less than 0.05. This finding confirms that patient satisfaction is more influenced by healthcare workers' responsiveness, service assurance, and empathetic interactions with patients rather than physical facilities or procedural reliability. Therefore, improving healthcare service quality at Bhayangkara Level II Hospital Balikpapan should focus on enhancing communication, healthcare workers' skills, and providing a sense of security to patients to increase their satisfaction
Pengaruh Penghargaan Dan Sanksi Terhadap Kinerja Karyawan Pada PT. Iss Indonesia Area Indofood Kota Tangerang Rivaldi, Achmad; Sudarso, Eko
JURNAL ILMIAH EKONOMI DAN MANAJEMEN Vol. 3 No. 10 (2025): Oktober
Publisher : CV. KAMPUS AKADEMIK PUBLISING

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61722/jiem.v3i10.6733

Abstract

The purpose of this study is to determine the reward and punishment on employee performance at PT ISS Indonesia Area Indofood kota tangerang, both partially and simultaneously. The research method used in this study is quantitative research. The population in this study consists of employees of PT ISS Indonesia, Indofood Area, Tangerang City. The sampling technique used in this study is the saturated sampling method, in which the entire population of 70 employees is taken as the sample. The data collection method used in this study is primary data. The primary data were obtained from the responses of 70 respondents. The results of this study indicate that work Reward has a positive and significant effect on employee performance at PT ISS Indonesia, Indofood Area, Tangerang City, as evidenced by the value of t_calculated > t_table (4.163 > 1.668). This is also supported by a significance value of less than 0.05 (0.000 < 0.05). Punishment also has a positive and significant effect on employee performance at PT ISS Indonesia, Indofood Area, Tangerang City, as indicated by the value of t_calculated > t_table (4.787 > 1.668), and supported by a significance value of less than 0.05 (0.000 < 0.05). Reward and Punishment simultaneously have a significant effect on employee performance at PT ISS Indonesia, Indofood Area, Tangerang City, as evidenced by the value of F_calculated > F_table (20.996 > 3.984), and supported by a significance value of less than 0.05 (0.000 < 0.05).  
Co-Authors Ibrahim, Arie Imam Suprapto, Sentot Ratna Wardani Siagian, Loly Rotua Dharmanita Sudarso, Eko