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All Journal Andalasian International Journal of Applied Science, Engineering, and Technology Jurnal Riset Manajemen Indonesia
Zaputra, Satia
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Civil Engineering, Building, Construction & Architecture Economics, Econometrics & Finance Electrical & Electronics Engineering Energy Industrial & Manufacturing Engineering Mechanical Engineering

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KUALITAS PELAYANAN RESEPSIONIS DALAM MENANGANI TAMU CHECK IN DI HOTEL Apip, Nancy Durotun Nasihah; Zaputra, Satia
Jurnal Riset Manajemen Indonesia Vol 3 No 1 (2021): Jurnal Riset Manajemen Indonesia (JRMI)
Publisher : STIE Bangkinang Publishing

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Abstract

Kualitas Pelayanan Resepsionis Dalam Menangani Tamu Check In Di Hotel. Penelitian ini bertujuan untuk mengetahui kualitas pelayanan resepsionois dalam menangani tamu check in di hotel Four Points by Sheraton Bandung. Metode yang digunakan dalam penelitian ini adalah deskriptif kualitatif. Sumber data berasal dari data primer dan data sekunder. Hasil penelitian didapatkan Kualitas Pelayanan yang dilihat dari pelaksanaan SOP dalam menangani tamu menyatakan bahwa delapan puluh sembilan persen Standar Operational Prosedur telah dijalankan dengan baik, dan sebelas persen tidak terlaksana, Sehingga dapat disimpulkan bahwa kualitas pelayanan receptionist dalam menangani tamu telah baik dengan persentase 90%. Kualitas Pelayanan yang dilihat dari hasil Guest Comment yang diberikan tamu menyatakan bahwa sebesar 50% dari tamu menyatakan pelayanan receptionist dengan baik, sedangkan 24% menyatakan sangat baik dan cukup baik,untuk sisanya sebesar 2% menyatakan kurang baik. Sehingga dapat disimpulkan bahwa kualitas pelayanan receptionist dikatagorikan baik dengan jumlah persentase yang dominan sebesar 50%. Sehingga disarankan Adanya jam padat atau terjadinya tamu check in secara bersamaan terutama di hari Sabtu sore, dimana tingkat occupancy rata-rata hampir seratus persen, maka sangat diperlukan tambahan personnel untuk bagian receptionist, sehingga tidak terjadi pelayanan receptionist yang tidak maksimal.
Effect of humidity and contaminants on dry band formation in Outdoor Distribution Current Transformer 20 kV Zaputra, Satia
Andalasian International Journal of Applied Science, Engineering and Technology Vol. 1 No. 02 (2021): November 2021
Publisher : LPPM Universitas Andalas

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25077/aijaset.v1i02.23

Abstract

This study reports the effect of humidity and pollutants on the formation of dry band phenomena on the insulation surface of an outdoor 20 kV distribution current transformer. From the results of measurements at high humidity 95% and high conductivity 36 mS/cm at a working voltage of 2-20kV test there is a change in the curve of increasing the value of the leakage current which is very volatile. Wet layer of impurity will cause a drastic decrease in surface resistance resulting in a large increase in leakage current. At a high conductivity of 36 mS/cm, the results of the measurement of surface resistance at low humidity of 55% worth 30.2 giga ohms decreased to 2.1 giga ohms at high humidity of 95%. While the value of the leakage current curve is very fluctuating from the value of 206 - 678 A at high conductivity with heavy pollutants. This information confirms the hypothesis that the boundary region of the two air-solid dielectrics of the epoxy resin causes surface discharge problems in dry band formation due to an increase in the non-uniform local electric field in the impurity layer adhering to the surface of the distribution current transformer. Keywords : leakage current, dry band, surface discharge, contaminants
Effect of humidity and contaminants on dry band formation in Outdoor Distribution Current Transformer 20 kV Zaputra, Satia
Andalasian International Journal of Applied Science, Engineering and Technology Vol. 1 No. 2 (2021): November 2021
Publisher : LPPM Universitas Andalas

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25077/aijaset.v1i02.23

Abstract

This study reports the effect of humidity and pollutants on the formation of dry band phenomena on the insulation surface of an outdoor 20 kV distribution current transformer. From the results of measurements at high humidity 95% and high conductivity 36 mS/cm at a working voltage of 2-20kV test there is a change in the curve of increasing the value of the leakage current which is very volatile. Wet layer of impurity will cause a drastic decrease in surface resistance resulting in a large increase in leakage current. At a high conductivity of 36 mS/cm, the results of the measurement of surface resistance at low humidity of 55% worth 30.2 giga ohms decreased to 2.1 giga ohms at high humidity of 95%. While the value of the leakage current curve is very fluctuating from the value of 206 - 678 A at high conductivity with heavy pollutants. This information confirms the hypothesis that the boundary region of the two air-solid dielectrics of the epoxy resin causes surface discharge problems in dry band formation due to an increase in the non-uniform local electric field in the impurity layer adhering to the surface of the distribution current transformer. Keywords : leakage current, dry band, surface discharge, contaminants
Co-Authors Apip, Nancy Durotun Nasihah