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Sri Wibawani
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Journal : Public Administration Journal of Research

 1 
INOVASI PROGRAM ELECTRONIC TRAFFIC LAW ENFORCEMENT (E-TLE) DI KOTA SURABAYA. Ika Devi Lestari; Ditasari Wardani; Sri Wibawani
Jurnal Penelitian Administrasi Publik Vol 2 No 2 (2020): Public Administration Journal of Research
Publisher : Prodi Ilmu Administrasi Negara Universitas Pembangunan Nasional "Veteran" Jawa Timur

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33005/paj.v2i2.54

Abstract

Police Departement of Surabaya City and Surabaya City Government collaborated in the procurement and installation of CCTV (Camera Closed Circuit Television) robots at several red light points for traffic law enforcement purposes. The collaboration is in the form of an innovative development of the Electronic Traffic Law Enforcement (E-TLE) ticketing method as a service for Traffic Police Unit (SATLANTAS) and for road users. E-TLE is one of the methods in the Electronic Traffic Ticket system (E-Tilang). In addition to the hunting system and stationary system methods used, there is an effort to improve the performance of services performed by traffic police officers, so that this study aims to analyze the E-TLE Innovation in Surabaya. This research was conducted at Police Departement of Surabaya City and Surabaya City Transportation Department using qualitative methods and descriptive approaches, and data obtained from documents, interviews at the Traffic Police Unit (SATLANTAS) and Surabaya City Transportation Department. The analysis of this study uses Roger's Theory by looking at: (1) Relative Advantages; (2) Compatibility; (3) Complexity; (4) Triability; and (5) Observability. The results showed that this innovation can reduce the number of traffic violations, avoiding the practice of flirting between officers and violators directly in the City of Surabaya. Keywords: Inovation;Tilang; Electronic Traffic Law Enforcement (E-TLE); Police Departement of Surabaya City.
PENERAPAN KONSEP WALKABILITY DALAM MENDUKUNG KOTA SURABAYA SEBAGAI KOTA METROPOLITAN YANG PRODUKTIF DAN BERKELANJUTAN Ayu Maya Sari; Diana Fera Sari; Sri Wibawani
Jurnal Penelitian Administrasi Publik Vol 2 No 3 (2020): Public Administration Journal of Research
Publisher : Prodi Ilmu Administrasi Negara Universitas Pembangunan Nasional "Veteran" Jawa Timur

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33005/paj.v2i3.58

Abstract

Walkability merupakan sebuah konsep inovasi dalam menciptakan fasilitas jalur pedestrian yang mengutamakan kenyamanan pejalan kaki dan meminimalisir tingkat polusi udara. Kota Surabaya sebagai Pusat Kegiatan Nasional dan Kawasan Strategis Nasional bertekad mewujudkan Kota Surabaya sebagai kota metropolitan yang produktif dan berkelanjutan dengan memberikan kemudahan pergerakan bagi lalu lintas, baik lalu lintas kendaraan maupun lalu lintas pejalan kaki. Hal tersebut bertujuan untuk meningkatkan produktivitas Kota Surabaya sebagai pusat perdagangan dan jasa dengan tetap memperhatikan prinsip-prinsip berkelanjutan. Tujuan penelitian ini adalah untuk mengidentifikasi penerapan konsep walkablility di Kota Surabaya untuk mendukung Kota Surabaya sebagai kota metropolitan yang produktif dan berkelanjutan. Penelitian menggunakan metodologi studi kepustakaan atau literature review dengan menelaah buku dan jurnal terkait walkability serta litelature lainnya seperti berita dan regulasi. Hasil penelitian menunjukkan penerapan konsep walkability di Kota Surabaya dalam mewujudkan Kota Surabaya sebagai kota metropolitan yg produktif dan berkelanjutan sudah berjalan baik dilihat dari beberapa indikator global walkability index. Namun, dalam mewujudkan Kota Surabaya sebagai Kota Metropolitan yang ramah bagi pejalan kaki masih ditemui beberapa hambatan seperti halnya penyalahgunaan jalur pedestrian sebagai lahan parkir maupun dijadikan tempat atau lapak Pedagang Kaki Lima (PKL). Kata Kunci: Walkability, Jalur Pedestrian, Kota Surabaya, Kota Metropolitan, Berkelanjutan
KUALITAS PELAYANAN RUMAH SAKIT UMUM DAERAH DR. H. MOH. ANWAR KABUPATEN SUMENEP Wardatunnisa Firdaus Azizah; Sri Wibawani
Jurnal Penelitian Administrasi Publik Vol 3 No 3 (2021): Public Administration Journal of Research
Publisher : Prodi Ilmu Administrasi Negara Universitas Pembangunan Nasional "Veteran" Jawa Timur

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33005/paj.v3i3.155

Abstract

ABSTRACT This research is based on the phenomenon of the number of outpatient data at Dr. Hospital. H Moh Anwar, Sumenep Regency, which occupies the largest hospital in Sumenep Regency. It is known that public services must have the best service to the community in order to provide good service quality. The research method used is descriptive quantitative with data collection techniques in the form of questionnaires. This research is measured based on public service standards according to Law No. 25 of 2009 concerning public services. Zeithaml (1990) suggests nine dimensions that must be considered in measuring the quality of public services, namely: tangible, reliability, responsiveness, compatnce, courtesy, credibility, security, communication and under standing the customer. The research population in this study was 278. The results obtained based on the quality of service in RSUD Dr. H Moh Anwar Sumenep District from 9 variables, namely: 1) The quality of patient care at Dr. RSUD. H Moh Anwar, the majority of Sumenep Regency is in the very quality category. 2) The quality of patient care in the Tangible sub-variable is mostly categorized as very high-quality. 3) The quality of patient care in the reliability sub-variable is in the category of very high quality. 4) The quality of patient care in the Responsiveness sub-variable is mostly in the quality category. 5) The quality of patient care in the competence sub-variable is in the category of very high quality. 6) The quality of patient care in the courtesy sub-variable is in the category of very high quality. 7) The quality of patient care in the credibility sub-variable is mostly in the quality category. 8) The quality of patient care in the security sub-variable is mostly categorized as less qualified. 9) The quality of patient care in the communication sub-variable is mostly in the quality category. 10) The quality of patient care in sub-understanding the customer is mostly categorized as less qualified Keywords: Service, Service Quality
SERVICE QUALITY OF REGIONAL GENERAL HOSPITAL DR. H. MOH. ANWAR SUMENEP DISTRICT Wardatunnisa Firdaus Azizah; Sri Wibawani
PAJ Vol. 3 No. 3 (2021): PAJ
Publisher : PAJ

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Abstract

SERVICE QUALITY OF REGIONAL GENERAL HOSPITAL DR. H. MOH. ANWAR SUMENEP DISTRICT
Co-Authors A. Tsani Sabhan Febrian Agung Mustika Rizki Ananda Dwi Firdaus Anis Rosella Pitaloka Ariyono Setiawan Ayu Maya Sari Dewi Riski Sri Pangestu Dhanang Ksatrio Witjaksono Dica Dara Ayuningtyas Ditasari Wardani Fairuz Salsabila Khusnannisa Fasya Angga Febriwan Febiyanti Tri Setyo Astuti Hadiansyah Rachmawan Putra Hafizh Akbar Dwi Krisna I Gede Susrama Mas Diyasa Ika Devi Lestari Jojok Dwiridotjahyono Leticia Nuzululita Agustine Luluk Ul Magnun Nayani Alya Aquila Muzdalifah Putra, Chrystia Aji Riana Puspa Dewi Santoso Risda Wulan Nur Octafiani Roiyanatun Mahbubah Sari, Diana Fera Thoyib Hadirianto Wardatunnisa Firdaus Azizah Wardatunnisa Firdaus Azizah