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All Journal JPASDEV:Journal of Public Administration and Sociology of Development Al-Kharaj: Jurnal Ekonomi, Keuangan & Bisnis Syariah
Ananda Dwi Firdaus
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Agriculture, Biological Sciences & Forestry Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Industrial & Manufacturing Engineering Social Sciences

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INNOVATION OF DIGITAL IDENTITY APPLICATION (IKD) IN IMPROVING PUBLIC SERVICES IN GUNUNG ANYAR URBAN VILLAGE Ananda Dwi Firdaus; Sri Wibawani
JPASDEV : Journal of Public Administration and Sociology of Development Vol 4, No 2 (2023): JPASDEV : Journal of Public Administration and Sociology of Development
Publisher : Fakultan Ilmu Sosial dan Ilmu Politik Universitas Tanjungpura

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26418/jpasdev.v4i2.74017

Abstract

The rapid development of technology requires Indonesia to continue to innovate in improving public services. ID card services are an important part of population services. But there are still some obstacles. So the Directorate General of Dukcapil of the Ministry of Home Affairs created a new innovation, namely the Digital Population Identity (IKD) application. Surabaya City has the highest number of IKD activation applicants in East Java Province. Including Gunung Anyar Village Office is a place for IKD activation, but there are still several obstacles. This study aims to analyze and describe the innovation of the Digital Population Identity (IKD) application in improving public services in Gunung Anyar Urban Village, Surabaya City. The research approach uses a qualitative descriptive method. The results of this study are 1) Relative advantages, in this case IKD has the advantage of utilizing technological developments to greatly benefit the efficiency of time in processing Digital ID cards so that it can create a sense of satisfaction to the public. 2) Compatibility, in this case IKD is in accordance with regulations and there is compatibility with previous innovations, namely the transformation from physical KTP to digital KTP. 3) Complexity, in this case indicating a challenge. Although the application is designed to be easy to operate, the activation process still requires adaptation from some communities, especially those less familiar with technology. 4) Demonstrated ability, in this case, IKD in Gunung Anyar Village has produced positive results. The trial was carried out in stages, starting from the ASN Dispendukcapil to all Gunung Anyar Village employees and residents who applied for KTP reprints. 5) Ability to be demanded, in this case the ease of use and the benefits generated can be seen from the increase in the number of IKD users in Gunung Anyar Village. In general, it can be concluded that IKD is well received by residents of Gunung Anyar Village. IKD with various benefits and advantages that make residents feel that public services are more efficient in accordance with technological developments so that they can improve public services in Gunung Anyar Village.
Evaluasi E-Peken Sebagai Inovasi Pelayanan Publik Bidang Ekonomi Dalam Memberdayakan Pelaku Usaha Mikro Kecil Menengah di Kota Surabaya Ananda Dwi Firdaus; Annisa Ika Putri; Sindy Mahrani; Rachmad Dwi Prasetyo; Rayhan Vira Puspita; Rosyidatuzzahro Anisyukurillah
Al-Kharaj: Jurnal Ekonomi, Keuangan & Bisnis Syariah Vol. 6 No. 10 (2024): Al-Kharaj: Jurnal Ekonomi, Keuangan & Bisnis Syariah
Publisher : Intitut Agama Islam Nasional Laa Roiba Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47467/alkharaj.v6i10.2946

Abstract

The development of technology and information is very popular among entrepreneurs.  In developing MSMEs in Surabaya City, the Surabaya City Government created the E-Peken Application Innovation. But on the other hand, this application still requires improvement and development in terms of the performance of functions and application features so that the application performance runs better and can create a sense of comfort in use by MSMEs players. Not only in terms of applications, the Surabaya City government also needs to evaluate the policy of encouraging ASN and OPD to shop at the E-Peken Application. This study aims to analyze and examine the evaluation of E-Peken as an economic public service innovation in raising the potential of Micro, Small and Medium Enterprises in Surabaya City. The research approach uses a qualitative descriptive method. Data were collected through interviews with informants selected by purposive sampling, field observations, and documentation. The results of this study are 1) Effectiveness, in this case in this case the existence of E-Peken can change and move the motivation of MSMEs actors to join the E-Peken platform 2) Efficiency, in this case the implementation of E-peken has been optimal in providing services despite the lack of socialisation at the beginning of making E-Peken 3) Adequacy, in this case the application of the E-Peken application has been good in achieving goals with the creation of E-Peken. 4) Evenness, this E-Peken platform has been socialized to the people of Surabaya City and can reach the target group.5) Responsiveness, in this case the practice of E-Peken users is very satisfied with the existence of E-Peken because it can reach various groups 6) Accuracy, in this case E-Peken has succeeded in being able to improve public services. Although sometimes it is not optimal because there are sellers who are not MSMEs  players but enter their merchandise catalogs into the E-Peken application. In general, it can be concluded that the existence of the E-Peken platform is very helpful for MSMEs players to market their products and make their turnover increase.
Co-Authors Annisa Ika Putri Rachmad Dwi Prasetyo Rayhan Vira Puspita Rosyidatuzzahro Anisyukurillah Sindy Mahrani Sri Wibawani