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Nasution, Ute Ch
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Decision Sciences, Operations Research & Management Social Sciences

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ANALISIS KOMPARATIF KUALITAS PELAYANAN, HARGA DAN CITA RASA TERHADAP KEPUASAN PELANGGAN DI AYAM NELONGSO DAN AYAM BAKAR WONG SOLO Zulfiyah, Hikmiyatul; Pujianto, Agung; Nasution, Ute Ch
Jurnal Dinamika Administrasi Bisnis Vol 5 No 1 (2019): Jurnal Dinamika Administrasi Bisnis
Publisher : Universitas 17 Agustus 1945 Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30996/jdab.v5i1.2697

Abstract

This study uses a quantitative method with survey research using a questionnaire as an instrument. The population in this study were all customers who had bought nelongso, chicken and roasted wong solo chicken in surabaya that were at least 17 years old. Data collection techniques using questionnaires that have been tested for validity and reliability the data analysis technique used to answer the hypothesis is the test of independt sample t test.The result of this study indicate that all independent variables, namely service quality, price and taste have differences to the dependent variable of customer satisfaction. Significant value of service quality variables of 0.007 followed by price variables have a value of 0.0001 and then the taste variable has a signifinac value of 0.001 and the last variables dependent customer satisfaction has a significance value of 0.002. all variables have a significance value of <0.05. which means that all independent variables of service quality,price,and taste have defferences in customer satisfaction in nelongso and rosdted chicken wong solo.Keywords: service quality, price,taste,customer satisfaction
ANALISIS PENGENDALIAN INTERNAL DALAM SISTEM DAN PROSEDUR PENGGAJIAN PADA PT CENTRAL MITRA SEMESTA LAMONGAN Marlyta, Irrena Dwi; Nasution, Ute Ch; Mulyati, Diana Juni
Jurnal Dinamika Administrasi Bisnis Vol 5 No 1 (2019): Jurnal Dinamika Administrasi Bisnis
Publisher : Universitas 17 Agustus 1945 Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30996/jdab.v5i1.2698

Abstract

In the current era of globalization, in the business world, it requires an important aspect to advance a company, one of which is human resources. To get competent and qualified human resources, companies need to ensure the welfare of workers by giving them rights, namely salaries, as reciprocity for the services they have given to the company. In each activity has control over activities that are being and have been carried out. Likewise with the employee payroll system and procedures within the company. The application of an internal control system in the company is very necessary. This research was conducted to find out whether the internal control system in the payroll system and procedures in the company has been running effectively.The object examined is PT Central Mitra Semesta Lamongan which is engaged in replanting services. The method used is descriptive qualitative. Research results show that the payroll system and procedures of PT Central Mitra Semesta Lamongan in fulfilling the elements and objectives of internal control over the payroll system have not been effective, this is characterized by a lack of functions in the organizational structure within the company resulting in a doubling of duties in procedures for making payroll salary payment procedure. less effective recording of employee attendance time so that fraud occurs when calculating working hours and work hours.Keywords: Salaries, systems and procedures, internal control systems
PENGARUH CITA RASA, SLOGAN, DAN KUALITAS PELAYANAN TERHADAP KEPUASAN KONSUMEN Prastyo, Nanda Ade; Pujianto, Agung; Nasution, Ute Ch
Jurnal Dinamika Administrasi Bisnis Vol 4 No 2 (2018): Jurnal Dinamika Administrasi Bisnis
Publisher : Universitas 17 Agustus 1945 Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30996/jdab.v4i2.2674

Abstract

The city Surabaya especially now growing very rapidly culinary business that offers a variety cooking, will of Indonesia and abroad. Stall rawon calculator one culinary business in Surabaya different and unique of culinary business another. Culinary business has been standing 36 years and currently survive. Research is called influence flavor, slogans and quality of service for customer satisfaction (case studies on a stall rawon calculator Surabaya).This study attempts to explain the influence of flavor, slogans, and the quality of service to customer satisfaction in a stall rawon calculator. Research instruments used is a questionnaire to be distributed to 100 customer. Rawon calculator. Next, the data that has been collected using analysis of multiple regression mixed with aid application IBM SPSS 22. The quality of services most dominant their influence on customer satisfaction stall rawon calculator. The result showed that the influence of flavor of customer satisfaction, flavored and slogans simultaneously influential positive and significant. While the quality of services have a dominant influence of customer satisfaction.Keywords: flavor, slogan, the quality of service, customer satisfaction
ANALISIS EFEKTIVITAS PERPUTARAN MODAL KERJA PADA PROFITABILITAS CV. PURNAMA Ramadhani, Maghfirah; Nasution, Ute Ch; Pratiwi, Ni Made Ida
Jurnal Dinamika Administrasi Bisnis Vol 5 No 1 (2019): Jurnal Dinamika Administrasi Bisnis
Publisher : Universitas 17 Agustus 1945 Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30996/jdab.v5i1.2699

Abstract

This study aims to determine whether the effectiveness of the use of working capital on CV Purnama can increase profitability. The research method used in this study is a quantitative research method, with the aim of testing the predetermined hypothesis. The population in this study is a financial report in the form of a balance sheet and income statement of CV Purnama. The sampling in this study was to use CV Purnama's financial statements for the period 2015-2017. CV Purnama's return on assets in 2015-2017 be very volatile, in 2015 on aseet was high up to 11%. In 2016 CV Purnama's return on assets decreased to 6% due to the increase in assets which were increasingly not proportional to net income. In 2017 return on assets increased by 9%. Overall, Gross Profit Margin and Return on Equity ratio of the company is very good, because it increases every year. The effectiveness of the use of working capital can increase the profitability of the company, if the velocity of working capital of the return of capital turnover it works faster and fater.. Working capital turnover itself starts from when cash is invested in the component of working capital until it returns to cash, it means that the company's profitability has increased. Good management of working capital management where the effectiveness of working capital from 2015-2017 has increased so that the profitability of the company quickly and rose.Keywords: Effectiveness, Working Capital Turnover, Profitability
PENGARUH KEMAMPUAN SUMBER DAYA MANUSIA TERHADAP KEBERHASILAN USAHA KECIL DAN MENENGAH Aini, Widya Nur; Nasution, Ute Ch; Pujianto, Agung
Jurnal Dinamika Administrasi Bisnis Vol 5 No 1 (2019): Jurnal Dinamika Administrasi Bisnis
Publisher : Universitas 17 Agustus 1945 Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30996/jdab.v5i1.2704

Abstract

This study was prepared to determine the Effect of Human Resource Ability on the Success of Small and Medium Enterprises. Economic development in Indonesia cannot be separated from small and medium enterprises. Small and Medium Enterprises are the backbone of Indonesia's economy which is considered to support the economy in Indonesia. As a support for small and medium enterprises has an important role in the economy such as: able to empower people who do not have jobs (unemployment) and even open opportunities for housewives to participate in small and medium enterprises as an additional knowledge for them and can increase income to help their economy. Empowerment of the community as a human resource is also the first step to prevent more unemployment in Indonesia, one of the reasons for the many unemployed people in Indonesia is because the number of prospective employees who do not qualify to become employees in a company is the reason given. The method used in this study is qualitative, quantitative research, namely research methods based on the philosophy of positivism, used in examining the sample and research population, sample collection techniques are generally carried out by random sampling, while data collection is done by utilizing research instruments that used. Based on the results of the analysis and discussion of the data, the authors obtained conclusions that can be drawn from the research on the Effect of Human Resource Ability on the Success of Small and Medium Enterprises Data obtained from the Ability of Human Resources in the category strongly agree with the mean results of 3.34 on the variable Business Success Small and Medium in the category strongly agree with the results of the mean of 3.41. On quantitative data positive effect obtained significant results 0,000 which shows there is an influence of Human Resource Ability to the Success of Small and Medium Enterprises. Based on the results of the conclusions in the study note that the ability of human resources has a positive effect on the success of small and medium enterprises.Keywords: Human Resource Ability, Success of Small and Medium Enterprises
Co-Authors Aini, Widya Nur Marlyta, Irrena Dwi Mulyati, Diana Juni Prastyo, Nanda Ade Pratiwi, Ni Made Ida Pujianto, Agung Ramadhani, Maghfirah Zulfiyah, Hikmiyatul