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All Journal Journal of Islamic Economics Jurnal Ilmiah MEA (Manajemen, Ekonomi, dan Akuntansi)
M Dayat
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Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Environmental Science Social Sciences

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PENERAPAN TOTAL QUALITY MANAGEMENT DALAM MENINGKATKAN DAYA SAING UMKM BATIK DESA GUNTING Dermayanti, Kiki; Sukamto; M Dayat
Journal of Islamic Economics (JoIE) Vol. 4 No. 1 (2024)
Publisher : Prodi Ekonomi Syariah Fakultas Ekonomi dan Bisnis Islam Institut Agama Islam Negeri Ponorogo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21154/joie.v4i1.9328

Abstract

Introduction: The increasingly competitive development of Indonesia's economy has intensified competition in the business world. Total Quality Management (TQM) has become a popular approach across various industries, including Micro, Small, and Medium Enterprises (MSMEs). This research focuses on MSMEs, aiming to investigate how TQM is implemented to enhance competitiveness. TQM is a management approach that prioritizes quality as a key business strategy, emphasizing customer satisfaction and engaging all employees in the process to increase competitiveness. This study highlights the implementation of TQM by Batik MSMEs in Pajaran, Gunting village, Sukorejo district, Pasuruan regency, which includes improving product quality, production process efficiency, employee training, and customer engagement. Research Methods: The research employs a qualitative approach with a descriptive method, including observation, interviews, and documentation. Results: The findings indicate that the implementation of TQM has had a significant positive impact on the competitiveness of Batik MSMEs, particularly in terms of improving product quality, customer satisfaction, and operational efficiency. Conclusion: The study underscores the importance of implementing TQM as a strategy to increase competitiveness in an increasingly competitive market. It is recommended that other MSMEs consider adopting TQM to achieve long term and sustainable success.
CREDIT UNION SEBAGAI MODEL PENINGKATAN KUALITAS LAYANAN DALAM MEMBANGUN KEPUASAAN KONSUMEN PERSPEKTIF BISNIS ISLAM Sri Wulandari; Ifdlolul Maghfur; M Dayat
Jurnal Ilmiah Manajemen, Ekonomi, & Akuntansi (MEA) Vol 8 No 2 (2024): Edisi Mei - Agustus 2024
Publisher : LPPM STIE Muhammadiah Bandung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31955/mea.v8i2.4164

Abstract

Credit Union Sawiran Jawa Timur merupakan salah satu koperasi yang selalu berupaya untuk terus mengoptimalkan pelayanan prima sehingga tujuan koperasi dapat tercapai, yaitu mendorong peningkatan kesejahteraan anggota koperasi. Penelitian ini membuktikan bahwa dengan budaya kelembagaan yang terimplementasi dengan baik, CU Sawiran memiliki daya tarik (1) Terbukti credit union ini merupakan bentuk semangat yang diadopsi oleh KSP CU Sawiran ketika memulai bisnis operasionalnya. Lembaga ini menggunakan semangat Credit Union (self help) melalui semangat yang secara alami berasal dari dalam diri mereka (2) Layanan yang diberikan dengan semangat Credit Union yang dianut oleh CU Sawiran sesuai dengan beberapa prinsip pelayanan sesuai prinsip Islam, yaitu Prinsip Pertolongan (Ta'awun), Prinsip Memberi Kemudahan (At-taysir), Prinsip Kesetaraan (Musawah), Prinsip Saling Mencintai (Muhabbah), Prinsip Lemah Lembut (Al-layin), Prinsip Keluarga (Ukhuwah). Islam menekankan validitas suatu layanan yang memiliki niat baik (3) Credit Union bahwa lembaga keuangan dapat mengambil bentuk apapun, tidak harus koperasi. Segala bentuk lembaga keuangan dapat mengikuti semangat Credit Union dimana pendampingan, pendidikan anggota dan sebagainya harus dilakukan
PENERAPAN TOTAL QUALITY MANAGEMENT DALAM MENINGKATKAN DAYA SAING UMKM BATIK DESA GUNTING Dermayanti, Kiki; Sukamto; M Dayat
Journal of Islamic Economics (JoIE) Vol. 4 No. 1 (2024)
Publisher : Prodi Ekonomi Syariah Fakultas Ekonomi dan Bisnis Islam Institut Agama Islam Negeri Ponorogo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21154/joie.v4i1.9328

Abstract

Introduction: The increasingly competitive development of Indonesia's economy has intensified competition in the business world. Total Quality Management (TQM) has become a popular approach across various industries, including Micro, Small, and Medium Enterprises (MSMEs). This research focuses on MSMEs, aiming to investigate how TQM is implemented to enhance competitiveness. TQM is a management approach that prioritizes quality as a key business strategy, emphasizing customer satisfaction and engaging all employees in the process to increase competitiveness. This study highlights the implementation of TQM by Batik MSMEs in Pajaran, Gunting village, Sukorejo district, Pasuruan regency, which includes improving product quality, production process efficiency, employee training, and customer engagement. Research Methods: The research employs a qualitative approach with a descriptive method, including observation, interviews, and documentation. Results: The findings indicate that the implementation of TQM has had a significant positive impact on the competitiveness of Batik MSMEs, particularly in terms of improving product quality, customer satisfaction, and operational efficiency. Conclusion: The study underscores the importance of implementing TQM as a strategy to increase competitiveness in an increasingly competitive market. It is recommended that other MSMEs consider adopting TQM to achieve long term and sustainable success.
Co-Authors Dermayanti, Kiki Ifdlolul Maghfur SRI WULANDARI Sukamto