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All Journal Journal of Education and Counseling (JECO)
Alhakim, Ibrahim
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Humanities Education Languange, Linguistic, Communication & Media Public Health

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Actuating Guidance and Counseling Services in Schools with Imbalanced Counselor–Student Ratios: Insights from a Focus Group Discussion Study Juliansyah, Fajar; Suherman, Uman; Alhakim, Ibrahim
Journal of Education and Counseling (JECO) Vol. 6 No. 1 (2025)
Publisher : Ma'soem University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32627/jeco.v6i1.1852

Abstract

This study analyzes the implementation of management functions, particularly the actuating aspect, in the delivery of guidance and counseling services in schools with an unbalanced counselor–student ratio. Using a qualitative case study approach, participants were selected purposively from seven Guidance and Counseling teachers at junior, senior, and vocational high schools in West Java who directly manage disproportionate student ratios. Data were collected through Focus Group Discussions (FGD), which were audio- and video-recorded and transcribed to ensure data accuracy and validity. The data were then analyzed using the Miles and Huberman interactive model, which involves data reduction, display, and conclusion drawing. The findings show a significant ratio gap (1:450–1:850) compared to the ideal 1:150 set by Permendikbud No. 111 of 2014, resulting in the dominance of responsive services and limited implementation of basic and individual planning services. Despite this, teachers adapted the actuating function through modified service methods, stakeholder collaboration, and the use of technology to improve efficiency. Partial effectiveness was found in responsive and career guidance services, contributing to improved student attendance and success. The study recommends strengthening policies by adding Guidance and Counseling teachers, allocating classical guidance hours, and developing a Guidance and Counseling Management Information System to enhance the effectiveness, efficiency, and accountability of management functions in supporting holistic student development.
Student Satisfaction and Perception of The Role of Guidance and Counseling Services in Junior High Schools in Cilegon City Maharani, Rani; Suherman, Uman; Alhakim, Ibrahim
Journal of Education and Counseling (JECO) Vol. 6 No. 1 (2025)
Publisher : Ma'soem University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32627/jeco.v6i1.1853

Abstract

Student satisfaction serves as a fundamental indicator for evaluating the effectiveness of Guidance and Counseling services in educational settings. This study aims to assess student satisfaction levels and perceptions regarding the role of guidance and counseling services in Junior High Schools in Cilegon City. Utilizing a quantitative descriptive approach, data were collected from 311 students selected via random sampling from a population of 7,583. The analysis employed descriptive statistics to measure central tendencies and data distribution. The results indicate that overall student satisfaction falls within the high category (Mean = 3.40), as does the perception of the guidance and counseling service's role (Mean = 3.33). Students responded positively to interpersonal aspects, particularly counselor empathy and the assurance of confidentiality. However, the study identified significant gaps in specific areas, notably the lack of effective academic interventions for low-achieving students and dissatisfaction with the physical comfort of counseling facilities. The findings suggest that while guidance and counseling services are generally effective and well-received, strategic improvements are necessary. To optimize service quality, schools must prioritize proactive academic support, enhance physical facilities, and ensure continuous professional development for counselors. These measures are essential for transforming guidance and counseling into a holistic instrument for student development. 
Co-Authors Juliansyah, Fajar Rani Maharani UMAN SUHERMAN, UMAN