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All Journal Ikonomika : Jurnal Ekonomi dan Bisnis Islam Journal of Accounting Research, Organization and Economics (JAROE)
Gololo, Ibrahim Aliyu
Unknown Affiliation
Economics, Econometrics & Finance Social Sciences

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The Mediating Role of Customer Satisfaction Between Service Quality and Customer Loyalty According to An Islamic Perspective Imari, Iqbal '; Suminto, Ahmad; Gololo, Ibrahim Aliyu
IKONOMIKA Vol 6, No 1 (2021)
Publisher : Universitas Islam Negeri Raden Intan Lampung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24042/febi.v6i1.10092

Abstract

This study aims at determining whether customer satisfaction mediates the relationship between service quality and customer loyalty in La-Tansa Transport Gontor, then analyze it with the Islamic principles. This study is quantitative with primary data which is in the form of questionnaires filled by 109 customers. Service quality, customer satisfaction, and customer loyalty were measured in 5-scale likert. Regression analysis was used to analyse the mediating effect. The result shows that customer satisfaction is a mediating variable between service quality and customer loyalty. These results indicate that customers of La-Tansa Transport get sufficient service quality, feel satisfied towards the service, and have had the loyalty to the business. It could be explained because La-Tansa Transport follows the Islamic values in providing service and engaging with customers
Corporate Social Responsibility and Earnings Management: Measurement Approach Review Kantudu, Aliyu Suleiman; Gololo, Ibrahim Aliyu
Journal of Accounting Research, Organization and Economics Vol 3, No 2 (2020): JAROE, Vol.3 No.2 August 2020
Publisher : Universitas Syiah Kuala

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24815/jaroe.v3i2.17706

Abstract

Objective This study examines conceptually corporate social responsibility and earnings management measurement approach review. It reviews existing measurement approaches used in the empirical studies. Problems that led to lack of standardize measurement approach for both CSR and EM were identified and the solutions to the problems were highlighted.Design/methodology Explanatory research design was employed in the study to review measurements approach for the earnings management and corporate social responsibility used by previous empirical studies.Results The review of measurement approach reveals that up to today there is no standardized way to measure CSR and EM as studies normally select the method that suit their purpose. Some of the points of contention among scholars were lack of consensus on the best and standardized way to measure CSR, subjectivity and bias issue with regards to measurement, myriads of models for EM measurement and the voluntary nature of CSR activities and disclosure way. However, in order to address the contentious issues, this study, therefore recommends that relevant agencies should set up standardize way to measure CSR of different companies, on their part government and authorities concern should find way to standardized CSR reporting, makes CSR activities and disclosure mandatory for companies and separation of measurement approach for financial related business companies and non-financial related business companies should be done.
Co-Authors Iqbal Imari Kantudu, Aliyu Suleiman Suminto, Ahmad