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All Journal Journal of Business and Management Journal of Economic, Bussines and Accounting (COSTING) Journal of Economics and Business UBS BISNIS & BIROKRASI: Jurnal Ilmu Administrasi dan Organisasi International Journal of Social Service and Research Interdisciplinary Social Studies Eduvest - Journal of Universal Studies JIM: Jurnal Ilmiah Mahasiswa Pendidikan Sejarah Journal Integration of Management Studies
Sushandoyo, Dedy
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Aerospace Engineering Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Health Professions Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Neuroscience Public Health Social Sciences

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Analyzing Human Capital Readiness and Organizational Digital Transformation Toward Industry 4.0 PT. Telekomunikasi Indonesia Witel Madiun Ardanta, Wigakarim; Sushandoyo, Dedy
Journal of Business and Management Vol 9, No 2 (2020)
Publisher : Journal of Business and Management

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Abstract. The purpose of this research is to find out how the readiness of human capital and digital transformation of the organization at Telkom Witel Madiun toward change in industry 4.0. The analysis technique used in this study is to analyze employee perceptions about the gap that occurs between the present condition and the expected conditions of each variable consisting of factors such as Knowledge, Hard Skill, Soft Skill, and Attitude using Importance Performance Analysis (IPA). Each variable in these factors will be mapped in the Cartesian diagram quadrant to find out which variable should be considered. The subjects of this study is Telkom Witel Madiun human capital, Telkom Witel Madiun full-time employees. Furthermore, researchers used qualitative through interviews to find out how Telkom Witel Madiun dealing with digital transformation. The results of this study will produce the condition of human capital at Telkom Witel Madiun and then will give the right suggestion or solution in accordance with the previous analysis. Although Telkom Witel Madiun already using a digitalization on their operational business, they need to improve their human capital due to the technology advancement nowadays to create more efficient and accurate work.Keywords: Industry 4.0, Human Capital, Gap Analysis, Generation, Digital Transformation
Designing change management for business expansion in a msme (study case of tahu sulthan company) Hakim, Bachtiar Firdaus Lukman; Sushandoyo, Dedy
Journal of Business and Management Vol 9, No 2 (2020)
Publisher : Journal of Business and Management

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Abstract. Micro, Small, and Medium Enterprises is a productive business that is very important in creating jobs and developing the global economy for Indonesia. One of the industries of MSME that encourages economic growth is the food and beverage industry especially in the food processing sector. Klaten Regency is an area located in Central Java that has a variety kind of MSME, one of which is the tofu-making industry, one of the tofu companies that is still running is the Tahu Sulthan company. Tahu Sulthan company is a company that was founded in 2010. This tofu company was founded by Mr. Widoyo and is engaged in the tofu processing industry. The problem that arises and is experienced by this company is that it still does not have a well-organized management system., such as problems with workers, administrative, marketing, operational, sales growth, and competitor pressure. This research was prepared using two models of change management, by using the McKinsey 7s as a model in diagnosing problems. Then, after the solution is obtained, proceed with using Kotter’s 8 Step of Change to implement the change strategyKeywords: Change Management, Micro-Small-and-Medium-Enterprises (MSME), Business Expansion, 7s McKinsey, Kotter ‘s 8 Step of Change Management Model
The Antecedents and Consequences of Individual Adaptive Performance: A Systematic Literature Study Nandini, Widya; Gustomo, Aurik; Sushandoyo, Dedy
BISNIS & BIROKRASI: Jurnal Ilmu Administrasi dan Organisasi Vol. 29, No. 2
Publisher : UI Scholars Hub

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The emergence of industry 4.0 and the dynamic changes in the market have urged organizations to be more agile. An organization demands that its employees have a high adaptive performance to be agile. Existing research on individual adaptive performance, however, emerges from various contexts, including the context of an employee’s develop-ment process and organizational capabilities. Thus, a systematic literature study to identify the topics addressed in the existing studies and the research gap as the foundation for future research direction is scarce and needed. This study analyzes fifty-nine highly relevant papers based on the topics and research approaches/methods. From the analysis, it is found that learning and training strategies are the topics that are less investigated; therefore, such issues are suggested to be conducted in future studies to fill the knowledge gap.Moreover, it is also proposed in this paper a conceptual model that is built based on learning and training strategies. The model can be used to enhance our understanding of the mechanism of individual adaptive performance. Regarding the research approach, it is found in this study that much of the existing research employed a quantitative research approach. Therefore, it is suggested that future research use other research approaches, including a mixed-method approach. Such an ap-proach is argued powerfully in delivering the result of a study that is both thorough and broad in addressing the top-ic of the mechanism of individual adaptive performance.
LEVERAGING AI IN HUMAN RESOURCES ANALYTICS: ETHICAL AND SOCIAL SUSTAINABILITY STANDPOINT OF ATS (APPLICANT TRACKING SYSTEM) IN HUMAN RESOURCES OPERATION & RECRUITMENT PROCESS Adjisena, Muhammad Daffa; Wisesa, Anggara; Sushandoyo, Dedy
Journal of Economic, Bussines and Accounting (COSTING) Vol 7 No 6 (2024): COSTING : Journal of Economic, Bussines and Accounting
Publisher : Institut Penelitian Matematika, Komputer, Keperawatan, Pendidikan dan Ekonomi (IPM2KPE)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31539/costing.v7i6.13770

Abstract

ABSTRACT This research explores the ethical implications of AI-driven video interview technologies in recruitment, focusing on transparency, bias, inclusivity, and equity. Using thematic analysis of qualitative data from interviews with candidates and recruiters, the study identifies key ethical concerns and examines them through thear lenses of Jeremy Bentham’s utilitarian ethics and UNESCO’s Ethical AI Principles. Findings highlight significant challenges, including the lack of transparency in AI evaluation criteria, systemic biases disadvantaging underrepresented groups, and the impersonal nature of AI interactions. Additionally, governance gaps, such as risks of data misuse and accountability issues, underscore the need for robust safeguards. The study proposes a comprehensive business solution to address these challenges. Recommendations include enhancing transparency through clear communication and feedback mechanisms, mitigating biases with diverse training datasets and regular audits, and adopting hybrid recruitment models that balance AI efficiency with human empathy. Customizing AI systems to accommodate diverse candidate profiles and implementing governance frameworks, such as GDPR, further ensure ethical compliance and inclusivity. By aligning these solutions with utilitarian ethics, which emphasize maximizing societal benefits and minimizing harm, and UNESCO’s principles of accountability, inclusivity, and human agency, this research offers a roadmap for ethical AI deployment in recruitment. It concludes that a balanced approach integrating technical advancements and human oversight is essential for creating recruitment processes that are fair, transparent, and inclusive, ultimately fostering trust and enhancing the candidate experience.
Improving Customer Service Performance Using PPT and SECI: A Literature Review of Bluegreen Bank Case Sekartaji, Benedicta Anggit; Sushandoyo, Dedy
Journal Integration of Management Studies Vol. 3 No. 1 (2025)
Publisher : Integrasi Sains Media

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58229/jims.v3i1.282

Abstract

Customer service is crucial in the banking industry, directly impacting customer satisfaction, trust, and overall business performance. However, many financial institutions face challenges in managing knowledge effectively, leading to inconsistent service quality, operational inefficiencies, and regulatory compliance risks. This study examines the role of Knowledge Management (KM) in enhancing customer service performance, with a specific focus on the People, Process, and Technology (PPT) framework and the SECI Model (Socialization, Externalization, Combination, and Internalization). Through a systematic literature review (SLR), this study synthesizes insights from academic research on KM implementation in banking customer service, identifying key benefits, challenges, and best practices. The findings reveal that effective KM adoption significantly improves service accuracy, reduces response times, and enhances customer engagement by ensuring service representatives have instant access to structured knowledge repositories. Furthermore, KM facilitates regulatory compliance and data security by providing automated updates on financial policies, fraud prevention measures, and data protection standards. However, barriers such as employee resistance, fragmented knowledge systems, and outdated IT infrastructure hinder the implementation of KM frameworks in banking institutions. To address these challenges, this study recommends integrating AI-driven KM platforms, standardizing knowledge-sharing practices across branches, and fostering a knowledge-sharing culture through training and incentives. Banks can leverage structured KM frameworks to enhance operational efficiency, build long-term customer loyalty, and strengthen their position in an increasingly digitalized financial landscape. Future research should explore the role of AI and emerging technologies in optimizing KM practices for customer service excellence.
Inclusion Through Innovation: Online Learning in Higher Education Harprayudi, Aryo Dwi; Lantu, Donald Crestofel; Sushandoyo, Dedy
International Journal of Social Service and Research Vol. 5 No. 6 (2025): International Journal of Social Service and Research
Publisher : Ridwan Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46799/ijssr.v5i6.1266

Abstract

This research investigates both the opportunities and limitations of online learning as a means to broaden access to business education in developing countries. Although online platforms are often viewed as scalable tools for expanding educational reach, numerous structural and pedagogical challenges continue to hinder their overall effectiveness. Using a systematic literature review, this study compiles insights from recent academic publications and organizes them within a conceptual framework based on input-process-impact logic. It draws upon the Unified Theory of Acceptance and Use of Technology (UTAUT), various learning theories, and Bloom’s Taxonomy to assess how online learning is adopted, how learning unfolds, and what outcomes it produces. Major obstacles include inadequate digital infrastructure, lack of tailored teaching approaches, low student engagement, and concerns about long-term financial viability. Nevertheless, the study emphasizes the long-term promise of online learning in promoting educational and digital inclusion, especially when driven by thoughtful design, strong institutional support, and enabling policy. The research offers practical guidance for educators, policymakers, and academic institutions working to build more inclusive and impactful online learning environments within the business education landscape.
E-Commerce Platforms as Business Agility Reinforcement To Compete In The Market: Cases Of Indonesian MSME Tisyani, Aisha Salsabila; Sushandoyo, Dedy
Journal Integration of Management Studies Vol. 1 No. 1 (2023)
Publisher : Integrasi Sains Media

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58229/jims.v1i1.23

Abstract

Despite having many vulnerabilities for being small, around 99.99% of businesses in Indonesia belong to the MSME category. Many companies consider going digital to face vulnerabilities such as limited resources, fierce competition, and environmental changes. Among all the different approaches to Digital Transformation, adopting a digital business ecosystem like an e-commerce platform is more suitable for MSMEs for its source and cost efficiency. However, only around 19% of the total number of MSMEs in Indonesia have adopted a digital business ecosystem by using e-commerce platforms. This study explores the impacts e-commerce platforms brought to various business aspects in MSMEs and whether e-commerce adoption help reinforce MSMEs' business agility to remain competitive in the market. To reach the aim of the study, we used qualitative research by interviewing six small business owners utilizing e-commerce platforms. The findings of this study show that adopting an e-commerce platform has generated changes that positively impact four business aspects: business operation, organization, marketing, and product development. These changes signify an improvement in agility. By gaining this knowledge, we hoped this study could serve as a guide to motivate more MSMEs to venture into the digital realm through e-commerce platforms.
A Proposal to Strengthen Knowledge Management Practice Through Literate Culture Nugraha, Arwin A.; Sushandoyo, Dedy
Eduvest - Journal of Universal Studies Vol. 5 No. 7 (2025): Eduvest - Journal of Universal Studies
Publisher : Green Publisher Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59188/eduvest.v5i7.50827

Abstract

Given the potential gap between Company organizational capacity and the anticipated workload required to implement programs, this study was conducted to answer how can literacy culture be integrated to strengthen Knowledge Management practices, and what solutions can be proposed to strengthen Knowledge Management practices through literacy culture. A qualitative research approach was employed, combining semi-structured interviews with key stakeholders and secondary data analysis. The study utilizes Design Thinking to capture employee perspectives and expectations in KM, also extract the insight from former Company Top Leader regarding the use of the narrative success story framework in leadership assessment. The study found the clear understanding of needs and the requirements of alternative solution to be developed. Based on these findings, a complementary KM platform was developed using the Six Sigma DMADV framework, resulting in the creation of proposed digital KM platform for narrative writing and knowledge sharing. The platform incorporates structured writing guidance, competency-based knowledge categorization, and an intuitive user interface to enhance accessibility and engagement. The proposed platform provides a structured yet flexible KM environment that fosters collaboration and continuous learning. This study contributes to KM research by offering a novel approach to KM enhancement through the integration of literate culture in form of narrative success stories and competency-based categorization. It provides actionable recommendations for organizations seeking to improve KM effectiveness in dynamic business environments.
Reducing Loss Production Opportunity (LPO) at PT Pertamina EP Donggi Matindok field Kusmono, Bayu Wisnu Ady; Bangun, Yuni Ros; Sushandoyo, Dedy
Interdisciplinary Social Studies Vol. 3 No. 4 (2024): Regular Issue: July-September 2024
Publisher : International Journal Labs

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55324/iss.v3i4.730

Abstract

Pertamina EP Donggi Matindok Field (PEP DMF) in Regional 4 significantly contributes to production and profit, accounting for 1.95% of total SHU production and 2.46% of net profit by the third quarter of 2023. However, PEP DMF faces challenges with Loss Production Opportunity (LPO), which denotes the gap between potential and actual production, impacting both production performance and revenue. The research aims to tackle the increase in Loss Productivity Opportunity (PPO) by identifying the main problems, analyzing contributing factors, determining root causes, and developing strategies to mitigate LPO, particularly focusing on the 2023 increase. Through a structured approach, the study provides a comprehensive analysis of the issues leading to increased LPO and offers practical business solutions, contributing valuable insights that can be applied to similar industrial challenges. The root causes were pinpointed using the Failure Mode and Effects Analysis (FMEA) and Pareto Diagram methods, identifying primary issues as unreliable IGBT components, the absence of certified engineers, and discontinued spare parts for the VSD Booster Compressor. The recommended solution, determined through Kepner-Tregoe Decision Analysis, is to replace a new brand that has domestic engineers and its spare parts are still being produced.
Career Management Strategy for Position Succession in PT SMPD Production Unit Thariq, Muhammad; Sushandoyo, Dedy
Eduvest - Journal of Universal Studies Vol. 5 No. 1 (2025): Journal Eduvest - Journal of Universal Studies
Publisher : Green Publisher Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59188/eduvest.v5i1.50371

Abstract

In the competitive cement industry landscape, PT SMPD faces significant challenges in ensuring competent successors for key positions. This research proposes a comprehensive career management strategy to address this issue, focusing on leadership development and succession planning, competency management, cultural transformation, and strategic alignment. Using a qualitative methodology, data was collected through interviews, observations, and document analyses over three months at PT SMPD. The findings indicated considerable gaps in recruitment, competency development, and leadership training. The proposed strategy includes a 24-month phased implementation plan starting with succession planning and leadership development, followed by competency assessment, performance management, and HR technology integration. The strategy emphasised strong executive support, dedicated cross-functional teams, effective communication, and prioritising data and analysis. The results show that a structured approach to career management can significantly improve leadership pathways, employee engagement, and organisational performance. By implementing this strategy, PT SMPD can develop a future-ready workforce, achieve strategic goals, and emerge as an industry leader in career management practices.
Co-Authors Adjisena, Muhammad Daffa Angelina, Dian Anggara Wisesa Ardanta, Wigakarim Aryo Dwi Harprayudi Aurik Gustomo Donald Crestofel Lantu Fahri Muhammad, Fahri Hakim, Bachtiar Firdaus Lukman Kusmono, Bayu Wisnu Ady Nandini, Widya Nugraha, Arwin A. Sekartaji, Benedicta Anggit Thariq, Muhammad Tisyani, Aisha Salsabila Yolanda*, Hilda Yuni Ros Bangun